Population Health Navigator

Erie Family Health Centers

Population Health Navigator improving healthcare quality through targeted outreach methods. Assisting patients with social needs and specialty care referrals.

Posted 6/30/2026full-timeChicago • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community health outreach and patient navigation, with a strong ability to connect clients to essential services and resources. Proficient in digital health tools and effective communication, particularly in bilingual settings.

Highest-signal resume keywords

Community Health ExperienceBilingual Fluency (English/Spanish)Digital Navigation SkillsVerbal and Written Communication SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EnrollmentHealth Outreach ActivitiesDigital AssistanceReferral CoordinationCampaign TextingAppointment RecallsBulk Referral OrderingMyChart Enrollment

Soft Skills

Presentation SkillsInterpersonal Skills

Tools & Technologies

MyChartTelehealth Capabilities

Industry Keywords

Social Drivers of HealthPopulation Health OutreachEmergency Financial AssistanceTransportation ServicesFood Assistance

About the role

Key responsibilities & impact

Screen Clients for needs around social drivers of health and connect to internal and external resources
Take on short-term agency initiatives related to population health outreach, as they arise
Link to and/or enroll patients in services, benefits, and programs for which they are eligible (pharmaceutical programs, LINK, financial applications for hospital referrals, etc.)
Assist patients in digital navigation, including MyChart enrollment, setting up telehealth capabilities, and other digital assistance related to health
Conduct health outreach activities, through a variety of methods including campaign texting, appointment recalls, 1on1 patient phone calls, bulk referral ordering, and MyChart, as well as others
Support patients with scheduling specialty referrals with outside hospital partners
Provide linkage to services such as emergency financial assistance, transportation, food assistance, etc.

Requirements

What you’ll need

High School diploma or equivalent required
Associates degree, some college or bachelor’s degree a plus
Bilingual in fluency (English/Spanish) a plus
Verbal and written communications skills, including high level of comfort presenting to groups
A minimum of two years’ experience in community health, social or community services, or comparable experience preferred
Intermediate proficiency in Microsoft Office

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance
Flexible Spending (FSA) for Health Care or Childcare
401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary
Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays
Competitive salary, annual merit increases, plus room for growth and career advancement