Mortgage Loan Officer

• Support the Mortgage Loan Officer (MLO) in production and marketing efforts
• Co-manage the MLO’s pipeline for current closings
• Communicate with potential customers and assist with the application process
• Review and analyze income and asset documentation against data in Encompass and mandated loan guidelines
• Follow up on leads and create marketing collateral for the MLO
• Assist with pricing and structuring loans, including guideline assistance
• Accurately and completely disclose loans and send application packages to borrowers for signature
• Follow up with borrowers to obtain signed applications and supporting documents
• Review applications, disclosures, and borrower documentation for completeness and accuracy
• Contact borrowers regarding missing or unsigned documentation
• Liaise between borrowers and processors to ensure required documentation is received and accurate
• Update the disclosure tracking screen for Intent to Proceed
• Confirm credit card authorization is received and complete
• Identify discrepancies and notify the MLO and processor of potential issues
• Review income documentation and loan applications to determine the appropriate VOE type to order
• Work with the MLO regarding missing or requested items
• Update conversation logs in Encompass

Mortgage Loan Officer Assistant supporting nationwide mortgage lending at Capital Bank Home Loans

Mortgage Loan Officer Assistant

Mortgage Loan Officer Assistant supporting Capital Bank Home Loans, a nationwide mortgage lender. Managing loan pipelines, borrower documentation, disclosures, and MLO marketing support.

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements
• Convert company-provided purchase opportunities into funded loans through proactive follow-up and borrower consultation
• Build relationships with customers, Zillow Preferred Agents, and local partners where applicable
• Manage an active pipeline while meeting service levels, productivity metrics, and funding expectations
• Use Zillow’s CRM, loan origination systems, and data-driven tools to manage pipeline health and customer engagement
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently
• Deliver customer service through phone, email, and text communication
• Stay current on market trends, lending programs, and regulatory requirements
• Maintain active licensing, complete required education, and participate in ongoing professional development
• Collect, store, and use voiceprints for operational and compliance purposes

Mortgage Loan Officer originating purchase home loans for Zillow’s real estate platform

Mortgage Loan Officer originating purchase home loans for Zillow’s real estate platform. Guiding borrowers from application through funding across Zillow’s technology and operations ecosystem.

• Supports the mortgage lending process by completing loan applications, submitting files to processing, and delivering exceptional customer service.
• Works closely with Senior Mortgage Loan Officers and Sales Managers to create a business plan and build referral sources.
• Completes telephone, mail-away and face-to-face Loan Applications with clients and approves loan disclosures for distribution to clients.
• Determines proper program placement of a loan file (i.e. FHA, VA, Conventional, USDA, etc.).
• Prices loans and locks rates as per Company policy.
• Reviews returned applications and documentation for completeness, accuracy, and compliance.
• Runs AUS and reviews for findings and required documentation.
• Prepares requested Pre-Qualifications as per Company policy.
• Orders credit reports, appraisals and title requests.
• Conducts regular follow-ups with clients and referral sources.
• Maintains regular communication with applicants throughout the processing period, assisting them with any questions and notifying them of any additional information required.
• Submits loan file allowing for stated turn times and works in conjunction with assigned Processor.
• Maintains pipeline of all loans in process, tracks their progress and meets all contractual deadlines.
• Assists all parties including the Processor during the entire process.
• Meets or exceeds minimum production requirements.
• Attends all settlements to gain exposure to the full loan life cycle.
• Completes annual Business Plan and meets regularly with Sales Manager.
• Stays informed of local market trends and mortgage regulations.
• Maintain a professional image and standards consistent with company policies and procedures.

Mortgage Loan Officer supporting loan applications and customer service

Mortgage Loan Officer – VA/MD/NC

Mortgage Loan Officer supporting the mortgage lending process by completing loan applications and delivering exceptional customer service. Collaborating with Senior Mortgage Loan Officers and Sales Managers to build referral sources.

• Interview and counsel members about first mortgage loans and take mortgage loan applications
• Establish and maintain personal relationships with members
• Guide and follow mortgage loans from initial application through the loan closing process
• Determine applicants' qualifications and provide detailed information about Navy Federal's mortgage and equity loan products
• Clarify complexities of the mortgage/equity loan process
• Evaluate, personalize, and recommend financing alternatives
• Build and maintain referral relationships with realtors, builders, and other centers of influence

Mortgage Loan Officer interviewing members for first mortgage loans

Mortgage Loan Officer I/II

Mortgage Loan Officer at Navy Federal Credit Union interviewing and counseling members about first mortgage loans. Guiding loans through the application to closing process while maintaining member relationships.

• Supports the mortgage lending process by completing loan applications, submitting files to processing, and delivering exceptional customer service.
• Works closely with Senior Mortgage Loan Officers and Sales Managers to create a business plan and build referral sources.
• Completes telephone, mail-away and face-to-face Loan Applications with clients and approves loan disclosures for distribution to clients.
• All required fields in the application to be completed including all third-party information prior to approval.
• Determines proper program placement of a loan file (i.e. FHA, VA, Conventional, USDA, etc.).
• Prices loans and locks rates as per Company policy.
• Reviews returned applications and documentation for completeness, accuracy, and compliance.
• Runs AUS and reviews for findings and required documentation.
• Prepares requested Pre-Qualifications as per Company policy.
• Orders credit reports, appraisals and title requests.
• Conducts regular follow-ups with clients and referral sources.
• Maintains regular communication with applicants throughout the processing period, assisting them with any questions and notifying them of any additional information required.
• Submits loan file allowing for stated turn times and works in conjunction with assigned Processor.
• Maintains pipeline of all loans in process, tracks their progress and meets all contractual deadlines.
• Assists all parties including the Processor during the entire process.
• Meets or exceeds minimum production requirements.
• Attends all settlements to gain exposure to the full loan life cycle.
• Completes annual Business Plan and meets regularly with Sales Manager.
• Stays informed of local market trends and mortgage regulations.
• Maintain a professional image and standards consistent with company policies and procedures.

Mortgage Loan Officer supporting lending processes and customer service.

Mortgage Loan Officer – Tidewater Market

Mortgage Loan Officer supporting the mortgage lending process and working alongside Senior Loan Officers and Sales Managers. Responsible for loan applications, pricing, and compliance, ensuring exceptional customer service.

Mortgage Loan Officer jobs in Virginia

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Mortgage Loan Officer Assistant

Mortgage Loan Officer

Mortgage Loan Officer – VA/MD/NC

Mortgage Loan Officer I/II

Mortgage Loan Officer – Tidewater Market