Mortgage Loan Officer

Zillow

Mortgage Loan Officer originating purchase home loans for Zillow’s real estate platform. Guiding borrowers from application through funding across Zillow’s technology and operations ecosystem.

Posted 8/10/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $11 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage origination with a focus on purchase transactions, ensuring compliance with regulatory requirements while effectively managing client relationships and pipeline health. Proficient in utilizing CRM and loan origination systems to enhance customer engagement and meet performance metrics.

Highest-signal resume keywords

Mortgage Origination ExperienceActive NMLS Loan Originator StatusConsultative Sales SkillsPipeline Management SkillsProficiency with CRM and LOS

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage OriginationPurchase TransactionsPipeline ManagementRegulatory ComplianceKPI ManagementLoan ProcessingCustomer EngagementSales TechniquesMarket Trend AnalysisVoiceprint Collection

Soft Skills

Client Service OrientationVerbal CommunicationTime ManagementOrganizationRelationship Building

Tools & Technologies

Zillow CRMLoan Origination SystemsMicrosoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

NMLS Loan Originator License20-Hour CORE Pre-Licensing EducationSAFE Mortgage Loan Originator Test

Industry Keywords

Mortgage ProcessHigh-Volume Sales EnvironmentAgent-Centric Referral ModelVirginia LicensingProfessional Development

About the role

Key responsibilities & impact

Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements
Convert company-provided purchase opportunities into funded loans through proactive follow-up and borrower consultation
Build relationships with customers, Zillow Preferred Agents, and local partners where applicable
Manage an active pipeline while meeting service levels, productivity metrics, and funding expectations
Use Zillow’s CRM, loan origination systems, and data-driven tools to manage pipeline health and customer engagement
Partner with centralized processing, underwriting, and closing teams to move loans efficiently
Deliver customer service through phone, email, and text communication
Stay current on market trends, lending programs, and regulatory requirements
Maintain active licensing, complete required education, and participate in ongoing professional development
Collect, store, and use voiceprints for operational and compliance purposes

Requirements

What you’ll need

3+ years of mortgage origination experience, emphasizing purchase transactions
Active NMLS Loan Originator status with state licenses or Loan Originator status under a federal bank license
Completion of 20-hour CORE Pre-Licensing Education
Successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content
Physically located in and working remotely from Virginia
Proven success originating purchase loans in a high-volume phone-based sales environment or agent-centric referral model
Strong client service orientation and consultative sales skills
Deep understanding of the mortgage process
Ability to work in a structured, performance-driven environment with defined KPIs
Excellent verbal communication skills and ability to build trust quickly
Strong time management, organization, and pipeline management skills
Proficiency with CRM, LOS, Microsoft Outlook, Word, and Excel
Associate’s or Bachelor’s degree preferred

Benefits

Comp & perks

Competitive base pay
Incentive compensation eligibility
Equity awards eligibility
Ongoing professional development
Flexible distributed work model
Ability to elect to spend some time working at a company office