Medical Assistant

• Working primarily remotely, Healthguides will be working with the patient’s medical practice staff and Guidehealth’s Case Management team, to manage a targeted population of patients.
• Functioning independently and being a highly collaborative team member as an extension of medical practice.
• Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs).
• Accurately documenting patients’ medical history and medical issues in the electronic health record (EHR).
• Understanding the referral and prior authorization process.
• Continuously building a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.
• Implementing and meeting assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend.
• Utilize effective communication modalities (calls, texts, portals, emails) to engage and schedule high-risk patients.
• Appropriately escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership.
• Following all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.
• Position may require compensated travel as needed (10-15%) to clinical sites in the Atlanta, GA area for patient and provider engagement and conducting retinal eye exams with paid training provided.

Healthguide working remotely supporting patient engagement and care coordination

Medical Assistant – Healthguide

Healthguide working remotely to manage patient care and communications with medical practices. Collaborating to improve patient health outcomes and navigating care pathways effectively.

• Adheres to Medical Assistant scope of practice, follows policies and procedures, and maintains training and competency when providing patient care
• Performs rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings
• Assists provider with or performs procedures as ordered
• Performs lab related duties such as venipuncture, specimen collection/labeling/packing, preparation of lab orders/requisitions, and results tracking
• Completes Clinical Laboratory Improvement Amendments (CLIA) approved waived laboratory tests
• Administers medications and vaccines safely following the rights of medication administration.
• Maintains a clean work environment ensuring instruments and equipment are cleaned appropriately.

Medical Assistant providing patient care in surgical services at Atrium Health

Medical Assistant – Surgical Services

Medical Assistant providing patient care in surgical services within Atrium Health. Performing clinical tasks and assisting with patient procedures at the Charlotte location.

• Register patients and collect required paperwork, insurance information, and eligibility verification
• Process co‑pays and schedule appointments
• Coordinate referrals to specialists as directed
• Prepare patients for examination by confirming visit details, obtaining medical history, and documenting information in the medical record
• Measure and record vital signs, including blood pressure, temperature, pulse, height, and weight
• Perform point‑of‑care testing (e.g., flu, strep, urinalysis, EKG, pregnancy testing) and communicate results to providers
• Draw and prepare blood specimens for laboratory analysis
• Prepare and stock exam rooms; monitor supplies and inventory
• Maintain accurate medical records, including scanning and documentation
• Answer phones, manage correspondence, and maintain a welcoming reception area
• Conduct patient follow‑up courtesy calls
• Perform opening and closing duties, including cash handling, end‑of‑day reconciliation, and securing the facility
• Perform daily equipment checks, quality control, calibration, troubleshooting, and submit repair requests as needed
• Adhere to all clinical, safety, and organizational policies
• Perform other duties as assigned

Medical Assistant supporting providers in delivering urgent care services

Medical Assistant supporting providers in delivering high-quality urgent care services. Assisting with patient intake, clinical procedures, and overall patient flow for a positive experience.

• Register patients and collect required paperwork, insurance information, and eligibility verification
• Process co‑pays and schedule appointments
• Coordinate referrals to specialists as directed
• Prepare patients for examination by confirming visit details, obtaining medical history, and documenting information in the medical record
• Measure and record vital signs, including blood pressure, temperature, pulse, height, and weight
• Perform point‑of‑care testing and communicate results to providers
• Draw and prepare blood specimens for laboratory analysis
• Prepare and stock exam rooms; monitor supplies and inventory
• Maintain accurate medical records, including scanning and documentation
• Answer phones, manage correspondence, and maintain a welcoming reception area
• Conduct patient follow‑up courtesy calls
• Perform opening and closing duties, including cash handling, end‑of‑day reconciliation, and securing the facility
• Perform daily equipment checks, quality control, calibration, troubleshooting, and submit repair requests as needed
• Adhere to all clinical, safety, and organizational policies
• Perform other duties as assigned

Medical Assistant Float supporting urgent care services at Novant Health–GoHealth Urgent Care

Medical Assistant, Float

Medical Assistant Float supporting urgent care services at Novant Health–GoHealth Urgent Care. Assisting with patient intake, clinical procedures, and overall patient flow across multiple locations.

• Escorts patients to room and ensures that exam rooms are thoroughly cleaned and stocked
• Reviews previous medical information and gathers any relevant updated health information from the patient to inform the provider
• Take vitals, perform blood draws, give injections, bandage wounds, assist with procedures.
• Work with the contracted labs for additional tests
• Prepares and administers approved medications and immunizations via oral, topical, inhaled, intramuscular, subcutaneous or intradermal at the direction of and upon written order from the Provider
• Partners with other members of the care team to develop individual patient plan of care including identifying and working to address gaps in care
• Front desk duties, including: patient scheduling, medical record requests and abstraction, documentation, coordinate specialist visits, referrals, and other care outside of the clinic, check-in, check-out, etc.
• Records accurate and pertinent data in the medical record according to documentation guidelines
• Process test results and provide the patient with timely results via e-message, mail or phone as directed in written instructions by the Provider
• Participates in outreach to patients to drive engagement among eligible patient groups
• Maintains clinical and office supplies and equipment for treatments

Medical Assistant providing patient care alongside primary care physicians

Medical Assistant providing comprehensive patient care in collaboration with primary care physicians. Delivering excellent guest experience in a leading advanced primary care provider.

Medical Assistant jobs in North Carolina

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Medical Assistant – Healthguide

Medical Assistant – Surgical Services

Medical Assistant

Medical Assistant, Float

Medical Assistant