Manager

• Own the development and maintenance of strong relationships with Clients, including a complete
• understanding of their goals and objectives,
• Be responsible for ongoing Client Team communication, engaging in proactive, ongoing
• communications to provide status, opportunities, manage expectations, and needs associated with
• achievement of Client’s project,
• Build and maintain client relationships by providing excellent customer service to both internal and
• external clients,
• Provide service support for accounts (handling service issues, invoicing questions and research for
• individual client requests),
• Ensure timely and successful delivery of the company services according to customer needs and
• objectives,
• Forecast and track key account metrics, accounts P&amp;L, financial analysis and reporting,
• Drive peak performance and sales success across the accounts,
• Create, negotiate and close agreements,
• Develop key presentations to acquire new partnerships,
• Own and manage partner relationships with the objective to increase revenue and improve partnership,
• Manage and maintain accounts portfolio assets and information,
• Train key people as necessary and ramp up on business requirements and client expectations,
• Identify and develop new business opportunities with existing clients for potential growth attainment,
• Contribute to ongoing business development, marketing and sales efforts,
• Manage customer travel, including visa process.

Co-dev Manager

• Lead Employee Services delivery across the EMEA region, ensuring high-quality execution of employee lifecycle support, inquiries, and transactions.
• Manage and develop a distributed team, fostering accountability, capability development, and a high-performing service culture.
• Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics.
• Execute globally defined processes and standards while ensuring appropriate regional adaptation across EMEA countries.
• Drive continuous improvement initiatives by identifying trends, inefficiencies, and opportunities to enhance service delivery.
• Ensure accurate and timely processing of employee data in SuccessFactors and strong operational discipline.
• Drive adoption and effective use of ServiceNow and other service delivery technologies.
• Partner with HRIS and technology teams to support implementation of system enhancements, automation, and digital solutions.
• Collaborate with Centers of Excellence, HR Business Partners, and compliance stakeholders.
• Ensure operations are executed in accordance with applicable labor laws, GDPR requirements, company policies, and audit standards.
• Maintain SOPs and knowledge content and leverage service data to recommend operational improvements.
• Provide regional insights and partner with global Employee Services leaders to evolve the People Operations model.

Senior Employee Service Manager, EMEA

• Providing reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure
• Timely resolution of client requests across internal and partner systems
• Processing requests from clients in Jira helpdesk system
• Performance maintenance of the gaming infrastructure
• Interaction with associated departments and partners’ helpdesk systems
• Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3)

Junior Support Manager

• Direct and manage the delivery of all required site activation, maintenance and regulatory activities for selected studies or multi-protocol programs
• Oversee the execution of Site Activation (including pre-award/bid defense activities) for assigned projects in accordance with the agreed RSU site activation strategy
• Ensure collaboration across Regulatory & Site Activation, including communication with regions and countries, to successfully deliver the agreed project scope in compliance with the RSU Management Plan
• Provide specialist regulatory and technical scientific support to facilitate efficient business development and enable study initiation and maintenance
• Determine regulatory strategy/expectations and parameters for submissions and all necessary authorizations
• Assess and review the regulatory landscape and contribute to the collection, interpretation, analysis and dissemination of accurate regulatory intelligence
• Execute operational strategy/ expectations for maintenance of clinical study approvals, authorizations and review/ negotiation of contracts
• Work with Quality Management to ensure appropriate quality standards for the duration of site activation
• Mentor and coach colleagues as required
• Ensure accurate completion and maintenance of internal systems, databases, tracking tools, timelines and project plans with project specific information

Associate, Study Start Up Manager

• Manage, oversee and support Precision’s FSP Contract Management Team as well as FSP Site Contracts business development and growth
• Work closely with any stakeholders to ensure FSP Site Contracts Team has all needed tools to deliver Site Contracts in the shortest possible time
• Play a key role to ensure all other deliverables of the FSP Site Contracts Team are in alignment with defined FSP set-up
• Support to negotiations of contracts when needed and deal with key FSP clients
• Participate in corporate strategic initiatives for the Start Up group, such as FSP business development and will be part of the SSU Leadership
• Act as a single point of contact for FSP Clients and Precision FSP Team and stakeholders in connection with any FSP site contracting matters
• Line manages a Team of FSP contract and budget associates
• Allocate resources for new business in the organization, forecasting and planning current and expected FSP work
• Participate in discussions on resources needs and plan for the future on FSP contract’s structure
• Report and manage FSP contract metrics including productivity of the FSP site contract’s function
• Ensure adherence to applicable company and Sponsor policies, procedures, and contracting standards
• Escalate and resolve complex issues with Precision’s and Sponsor’s Legal, Finance or supervisor
• Support the review, drafting, and negotiations of a variety of agreements including confidentiality agreements, master confidentiality agreements, clinical study agreements, ancillary agreements, and amendment agreements
• Oversee execution of agreements at the FSP portfolio level
• Recognize where processes can be improved and take corrective action
• Assist in designing and implementing policies and procedures to affect the timely execution of contracts and FSP business deliverables
• Represent the organization as Subject Matter Expert in internal and external meetings including client meetings

Line Manager, Site Contracts Management

• Lead architecture and design (including creating and maintaining design diagrams and documentation).
• Build reusable, testable, efficient backend services and APIs.
• Provide hands-on technical direction, resolve complex issues, and make key implementation decisions.
• Lead and mentor a small team (5–10), supporting growth, performance, and engagement.
• Manage execution: planning, prioritization, sprint delivery, and removing blockers.
• Implement security best practices, data protection measures, and quality standards.
• Contribute to automated testing and CI practices to ensure reliability.
• Collaborate with product, QA, and operations; coordinate training and support for delivered solutions.

Technical Manager

• Overall accountability for the entire Request for Proposals (RFP) process from receipt to delivery
• Analyze RFP documentation including study protocols and assign appropriate Subject Matter Experts (SMEs)
• Facilitate proposal development by coordinating strategic and operational areas while ensuring adherence to the Decisions Right policy
• Prepare and modify strategic proposals and budgets based on SME feedback and client requirements
• Manage the RFP process, identifying potential barriers and implementing effective mitigation strategies
• Obtain third-party quotes as needed and ensure alignment with RFP specifications and client communications
• Maintain accurate documentation in appropriate systems for metrics and KPI tracking
• Overall management responsibility for contract processes across specific or varied accounts
• Coordinate with Operations, Project Management, Legal, Business Development, and Finance to prepare, review, and negotiate contracts
• Develop account-specific contract standards including budget presentation, payment terms, and standard language
• Create, negotiate, and finalize contracts in accordance with departmental SOPs and guidance
• Amend project budgets in partnership with project and functional teams
• Develop contract strategies and delivery plans with clear accountability and timelines
• Proactively lead and facilitate client meetings to negotiate costs and terms
• Identify and manage contractual issues requiring input from finance, tax, or other internal stakeholders
• Ensure quality deliverables meet strict deadlines with proper rationale for cost changes

Proposals and Contracts Manager

• Review, draft, negotiate and track a variety of legal agreements including confidentiality agreements, master confidentiality agreements, clinical study agreements and amendments.
• Works closely with Clinical Operations study teams and plays a key role to ensure deliverables are in alignment with defined study timelines.
• Serve as a subject matter expert within the department and company regarding site contract management.

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