Manager

• Oversee daily access request intake through ServiceNow, ensuring all requests include required data (employee identity, manager, employment type, location, access intent) and follow approved provisioning workflows
• Own and execute the IAM escalation protocol across all tiers: Tier 1 (Day 1–3): Ensure IAM Provisioners/Analysts complete standard follow-up on open tickets
• Tier 2 (Day 4–8): Serve as the formal escalation point with SLA tracking and documentation
• Tier 3 (Day 8–10): Coordinate cross-functional escalation meetings with IAM Director
• Tier 4+ (Day 10–14): Facilitate handoff to Partnership Success and executive stakeholders with formal incident reports
• Monitor and enforce IAM SLAs: client access provisioning ≤14 days from approved request; termination SLA = 24 hours
• Collaborate with Risk, Compliance, and Audit teams to meet regulatory and internal control requirements (HIPAA, SOC 2, HITRUST)
• Identify and eliminate manual, repetitive intake and escalation processes — manual provisioning is technical debt
• Partner with IAM engineering to onboard intake workflows into SailPoint, ServiceNow Flow Designer, and Entra ID for automation
• Serve as the IAM liaison with Partnership Success for client-facing escalation communication
• Participate in request fulfillment — this will be 40% or more of time

IAM Manager

• Lead, coach, and develop a remote team of system administrators and developers across business applications and BI platforms.
• Establish clear role expectations, performance goals, and career development plans for all team members.
• Conduct regular 1:1s, performance reviews, and ongoing feedback.
• Foster a collaborative, inclusive, and high-performing remote team culture.
• Manage team delivery using Agile methodologies with two-week sprint cycles.
• Partner with Product Owners to ensure backlog readiness and effective sprint planning.
• Ensure execution of sprint ceremonies including planning, stand-ups, reviews, and retrospectives.
• Balance operational support, enhancement work, and technical debt within sprint commitments.
• Provide leadership oversight for Salesforce, NetSuite, BI platforms, and application integrations.
• Ensure adherence to SDLC, engineering standards, security requirements, and testing practices.
• Collaborate with architecture, security, and peer application teams to ensure alignment.
• Define and monitor delivery and operational metrics such as velocity, sprint predictability, and defect trends.
• Use metrics to drive continuous improvement and inform leadership decisions.
• Identify tools and processes to improve delivery efficiency and team effectiveness.
• Act as an escalation point for delivery and operational issues.
• Partner with US based application leaders to align priorities.
• Communicate status, risks, and dependencies clearly to leadership.

Manager, Business Applications

• Oversee and coordinate all on-site activities for road and infrastructure.
• Plan, organize, and manage construction activities for road and infrastructure contracts.
• Supervise site operations, ensuring adherence to schedules, budgets, and quality standards.
• Coordinate with engineers, architects, surveyors, and contractors to ensure smooth project execution.
• Monitor progress and resolve technical or operational issues on-site.
• Ensure compliance with safety regulations and environmental standards.
• Review and approve construction drawings, specifications, and work plans.
• Conduct regular site inspections to verify workmanship and materials.
• Prepare progress reports and communicate updates to senior management.
• Manage subcontractors and suppliers, ensuring timely delivery of materials and services.
• Oversee cost control, resource allocation, and risk management.
• Implement corrective measures for delays, defects, or non-compliance.

Construction Manager

• Serve as a Space Planning point of contact for the India region and oversee space planning activities to align real estate strategy with business unit goals and objectives
• Develop and recommend scenario plans to support the expansion and contraction of the portfolio in alignment with the needs of the business at the site level including new office builds, restacks, refreshes, migration plans and alternative workplace solutions
• Facilitate business engagement across all levels of management, gather client requirements and provide space planning solutions to meet business unit day-to-day occupancy needs
• Analyze attendance and utilization data to support and inform space strategy and occupancy planning across the India region and at the building and floor level
• Manage space planning related escalations while partnering with Workplace Services and REWS Business Partners to deliver solutions and communicate to key stakeholders
• Create executive level presentations including blocking and stacking plans, data analysis and visualization, hybrid work solutions and space programming concepts for key stakeholders and REWS senior leadership
• Collaborate with Global Space Strategy and Planning Regional Leads to deliver global initiatives supporting alignment of space planning processes, tools and reporting
• Support the Regional Space Planning Lead in the development of space strategy recommendations to optimize the portfolio, enhance operational efficiency and cost-effectiveness across the region
• Produce and present consistent reporting for the region including key occupancy metrics, trends, space utilization, attendance, forecasted growth and regional portfolio performance to key stakeholders
• Deliver campus/building stack, block and migration plans for all sites within the region on a quarterly basis or as needed
• Conduct post-restack and project analysis to enhance process improvements and deliver exceptional customer experiences
• Maintain and ensure accurate occupancy data within the Computer-Aided Facility Management (CAFM) platform
• Oversee space and neighborhood allocations and establish desk sharing target ratios
• Assist the Regional Space Planning Lead and REWS Strategy to develop and maintain headcount forecasts and translate business needs into strategic mid-range (2-3 years) site plans
• Support REWS Strategy with supply and demand analysis at the site-level for the region
• Collect feedback on flexible and hybrid work and provide recommendations and solutions to meet business specific challenges
• Oversee the implementation of space and occupancy pilots; document key learnings; Partner with Workplace Innovation on future pilots and special projects to enhance the customer experience
• Recommend, socialize and enforce space policies, standards and procedures
• Support physical space and occupancy audits for the region

Space Planning Associate Manager

• Serve as the primary liaison among internal requesters, Sourcing, P2P/S2P teams, and suppliers for competitive bidding activities; lead end-to-end execution of competitive events, including RFx development, supplier communications, event administration in Coupa, and multiple e-auction formats.
• Creation of bid analysis, supporting supplier evaluation activities, and communicating results to suppliers; provide clear award recommendations aligned to business requirements; negotiate with designated suppliers for quick-bid commodities and document saving outcomes per policy.
• Analyze historical purchase data and tail-spend to identify, prioritize, and expand opportunities for competitive bidding.
• Drive procurement initiatives that improve cycle time, productivity, and total cost by introducing and sustaining supplier competition through bidding.
• Establish, monitor, and enforce controls supporting a compliant competitive bidding process; monitor and review Procurement and Sourcing controls and compliance; ensure appropriate approvals and documentation are maintained.
• Provide Tier-2 customer care support for escalations, complex inquiries, and issue resolution related to sourcing events and purchasing workflows; partner cross-functionally with S2P and Business teams to streamline purchasing processes and improve the end-user experience.
• Develop and maintain various dashboards and reports for multiple commodities such as cycle time, participation, compliance, savings, exceptions and supplier performance; conduct quarterly supplier performance/feedback calls with designated suppliers to drive service and process improvements; deliver training and awareness sessions for suppliers and internal stakeholders on process changes, expectations, and compliance requirements.
• Lead process improvement initiatives to reduce manual effort, eliminate redundancies, and strengthen controls; identify and propose automation/AI opportunities to improve efficiency, data quality, and customer experience.
• Create non-strategic contract records for specific commodities by completing required metadata fields in the CLM tool and ensuring alignment with sourcing outcomes.

Manager, Bid Desk

• Oversee day to day operations to ensure efficiency and effectiveness in all business functions, including staffing and inventory management.
• Lead, train and mentor staff members, ensuring high levels of engagements and productivity.
• Monitor and ensure excellent client service is always provided, addressing escalated client issues and resolving them in a timely manner.
• Maintaining comprehensive financial transaction records including daily over payments.
• Excellent multitasking and time management
• Analyzing the weekly and monthly reports, helping team on the clarifications.

Assistant Manager – Claims Audit

• Responsible for renewal of critical supplier contracts, revenue management and retention of existing contracts
• Stakeholder relationship and engagement
• Renewal process and pipeline management
• Cross-functional collaboration and reporting
• Own high-value and strategize complex Tier 3 renewals
• Lead complex negotiations (pricing, multi-year deals, contracts)
• To support the development and application of Supplier Management best practice.
• Identify savings opportunities for maintenance & software licensing.
• To provide insight around M&G needs and industry / market trends to enable strategy development and identification of commercial opportunities and risks.
• To respond to queries from the wider business for contract information
• Understand software risk and compliance position and take active steps to manage and mitigate this.
• Mentor junior team members and improve processes

Senior Manager – Commercials

• Support analysis of business requirements and in configuring low-/no-code solutions
• Build and enhance process improvement solutions using available automation tools
• Assist Delivery Managers in tracking tasks, risks, dependencies, and delivery milestones
• Work with business groups to understand process pain points and design solutions
• Execute unit testing and support functional and user acceptance testing
• Support ongoing development, maintenance, and BAU changes for existing automation solutions

Senior Manager, Automation Configurator

• Develop, maintain and publish reports on investment performance.
• Prepare budgets, forecasts, variance analyses, long-term planning, risk/opportunity assessments.
• Creating financial analysis reports, periodic/ad hoc reporting and models.
• Work on corporate projects and initiatives that impact the entire organization.
• Partner with the accounting team during the close process, and providing P&L and Cash variance explanations to budget and forecasts.
• Identify areas for revenue opportunities and cost improvements.
• Review financial reports, presentations, and other management reporting needs.
• Identification and evaluation of investment opportunities for the Company.
• Research, analysis, and valuation of potential investment opportunities.
• Perform asset valuation for capital market transactions related to Mortgage assets.
• Update and maintain financial models used for valuation.

Assistant Manager – Corporate Development

• Manage end-to-end IT service delivery and ensure adherence to SLAs and KPIs.
• Act as the primary point of contact for clients and stakeholders.
• Build and maintain strong client relationships to ensure high satisfaction levels.
• Oversee incident, problem, and change management processes.
• Ensure timely resolution of production issues and critical incidents.
• Lead cross-functional teams including support, infrastructure, and application teams.
• Drive service improvement plans and operational efficiency initiatives.
• Monitor service performance and provide regular reports to stakeholders.
• Manage escalation handling and ensure quick resolution of issues.
• Ensure compliance with ITIL processes, security standards, and governance policies.
• Handle capacity planning, resource management, and service continuity.
• Manage financial aspects including budgeting, cost control, and invoicing (if applicable).
• Support transition of new services/projects into steady-state operations.

Global SIAM Delivery Manager

• Own and align departmental mission, strategy, and roadmap with organizational goals.
• Ensure smooth functioning of the team through effective planning, organizing, and controlling activities.
• Design and implement process and operational policies to drive efficiency and scalability.
• Ensure all processes are audit-compliant and adhere to defined guidelines and controls.
• Maintain the highest levels of accuracy and operational excellence across all deliverables.
• Drive a strong “first-time-right” culture to minimize rework and errors.
• Manage the end-to-end processing and delivery of litigation-related documents, including lawsuits, garnishments, and court orders etc. received on behalf of clients.
• Ensure timely review, validation, tracking, and forwarding of legal documents in accordance with regulatory requirements, client expectations, and internal service standards.
• Collaborate with cross-functional teams, registered agent offices, and stakeholders to maintain accurate records and ensure seamless handling of legal service of process activities.
• Monitor operational performance, mitigate compliance and legal risks, and drive continuous process improvements to enhance efficiency, accuracy, and client satisfaction. Manage inventory, compliance timelines, documentation, and operational controls.
• Handle customer complaints and manage client escalations effectively.
• Ensure adherence to SLA commitments.
• Coordinate and complete tasks with team members within stipulated timelines.
• Work across global time zones as per project and jurisdictional requirements.
• Ensure highest levels of productivity, service quality, and client satisfaction.
• Define, measure, and monitor Key Performance Indicators (KPIs) for team and individual performance.
• Allocate workload effectively to ensure SLA adherence and operational balance.
• Create and share MIS reports (weekly, fortnightly, monthly) using Excel, PowerPoint, and SharePoint.
• Conduct performance reviews and provide structured feedback.
• Recognize and reward high performance.
• Proactively report and respond to operational issues and drive them to resolution.
• Lead, mentor, and develop a high-performing team fostering productivity and collaboration.
• Manage the full employee lifecycle including hiring, onboarding, training, development, and retention.
• Identify training needs and provide structured coaching.
• Motivate team members to achieve objectives.
• Listen to team feedback and resolve issues or conflicts constructively.
• Organize team-building activities to strengthen engagement and collaboration.
• Collaborate closely with Market, Technology, Product, and other CLS teams from ideation to execution.
• Manage stakeholders across jurisdictions effectively.
• Present findings, operational updates, and performance metrics to management.
• Ensure strong communication and alignment across business units.

Assistant Manager – Data Quality

• Drive revenue growth across the assigned South India territory in line with annual sales targets and budget goals.
• Develop, manage, and expand Milestone’s channel network, including distributors, resellers, solution partners, and consultants.
• Increase share of wallet with existing partners while identifying and onboarding new business partners across the territory.
• Build and maintain strong relationships with channel partners and key end-user decision makers to support partner-led sales opportunities.
• Identify and develop new business opportunities, including A&E and consultant relationships.
• Support partners through customer meetings, presentations, opportunity development, and solution positioning.
• Manage project registration, pricing coordination, quotation support, and commercial follow-up with distributors and reseller partners.
• Maintain accurate pipeline, forecasting, and opportunity tracking in CRM throughout the sales cycle.
• Respond to RFPs, RFQs, and RFIs in partnership with internal stakeholders.
• Participate in customer events, trade shows, sales calls, and other market-facing activities.
• Work closely with internal sales, pre-sales, and other cross-functional teams to deliver business results.
• Travel as needed within the territory and in line with business requirements and budget.

Channel Business Manager

• The Workday Reporting & Integrations Lead is responsible for driving the design, development, and governance of Workday integrations and reporting solutions.
• Lead the design, development, testing, and deployment of inbound and outbound integrations across Workday HCM, Financials, and third-party systems.
• Troubleshoot integration failures, resolve data transmission issues, and coordinate with external vendors to ensure seamless data exchange.
• Lead stakeholder discussions and report rationalization sessions to understand and optimize reporting requirements.
• Design, build, and maintain complex Workday reports, including Advanced, Matrix, Composite, and BIRT reports.

Senior Manager – Workday Integrations and Reporting

• Extend technical training capabilities for Mahindra and at MILE
• Ensure all needs for new training content are anticipated
• Responsible for developing and maintaining training aids
• Drive and ensure New Product Training Content for MILE
• Improve capabilities and technical knowledge of technician staff
• Employ and develop Virtual Training skills

Manager – Training Conceptualisation

• Produce and deliver the daily P&L to front office
• Provide a high standard of analysis and explanation around any issues faced and daily revenue drivers
• Production and reporting of daily P&L to Front Office & Senior Management
• Reconcile actual P&L with trader estimates and provide flash/actual variance analysis
• Working closely with the trading desks on position, P&L or other issues on an ad-hoc basis
• Front-to-Back analysis & reconciliations of front office PnL and balance sheet to firm sub-ledgers
• Assist with execution of month-end controls ensuring management vs financial P&L variances are within thresholds
• Analyze traders’ risk positions and apply the Greeks (Delta, Vega Gamma) vs daily market moves
• Liaise with various business partners such as Technology, Market Risk, Credit Risk, Operations and Finance to resolve issues/queries
• Development & continuous improvement of existing processes & workflow
• Testing / UAT for systems work ranging from minor system releases to major system implementations

• Lead and manage the full project lifecycle from order intake to final delivery and project closure of ETO packages.
• Lead Kick-Off Meetings with customers to align on project scope and requirements.
• Develop and monitor detailed project schedules and track progress against milestones.
• Identify project risks and implement corrective actions.
• Serve as the single point of contact for clients throughout the project lifecycle.
• Maintain strong relationships with customers and stakeholders.
• Drive timely procurement of bought-out items and components.
• Maintain full commercial ownership of projects, including budgeting and cost control.
• Interpret and manage project contracts, ensuring compliance.

Deputy Manager – Projects

• Provide strategic and operational leadership across the Title & Settlement function
• Own end-to-end operational performance across Title & Settlement workflows, including Pre-Closing, Closing, Funding, Recording, and Post-Closing
• Set and manage service delivery standards, SLAs, turn times, productivity benchmarks, and quality metrics across teams
• Drive operational scalability to support volume growth, onboarding of new clients, and legacy portfolio transitions
• Lead and manage Team Leads and/or Supervisors, providing direction, coaching, and performance oversight
• Own process standardization, documentation, and governance across all settlement workflows
• Embed quality and risk management frameworks within daily operations
• Serve as an operational partner for key clients, lenders, and underwriters

Manager, Settlement Services

• Act as the Global Process Owner, Custodian, and Consultant for the Continual Service Improvement (CSI) practice, accountable for its strategy, governance, implementation, adoption, and value realization.
• Define, establish, and govern the enterprise-wide CSI framework, methodology, operating model, governance structure, and improvement lifecycle.
• Serve as the strategic advisor and process consultant to business leaders, process owners, and operational teams, driving a culture of continual improvement and operational excellence.
• Lead enterprise-wide improvement consulting engagements, process assessments, maturity evaluations, and transformation initiatives across ITSM and Digital Operations functions.
• Establish and manage the CSI portfolio, including opportunity identification, prioritization, business case development, implementation tracking, benefits realization, and closure.
• Partner with Global Process Leads, Service Owners, Digital Operations teams, and business stakeholders to identify and implement high-value improvement opportunities.
• Define and govern KPI frameworks, performance dashboards, measurement models, and reporting mechanisms to demonstrate improvement outcomes and business value.
• Drive process maturity advancement through structured assessments, gap analyses, benchmarking activities, and improvement roadmaps aligned to the ITIL Maturity Model.
• Facilitate governance forums and leadership reviews to monitor improvement initiatives, risks, dependencies, and realized benefits.
• Champion data-driven decision-making, automation, analytics, AI/AIOps, and digital transformation initiatives that improve service quality, efficiency, reliability, and customer experience.
• Develop and maintain CSI standards, templates, methodologies, and best practices to ensure consistency and scalability across the organization.
• Provide executive-level insights and recommendations on service performance trends, improvement priorities, and strategic transformation opportunities.

Manager – Global Process

• Manage complex, high-impact supply escalations requiring cross-functional coordination
• Drive resolution of supply constraints across suppliers, GSS, and internal teams
• Deliver improved supply outcomes aligned to customer requirements
• Support complex case management and escalation governance
• Manage supplier performance against KPIs and contractual expectations
• Lead supplier engagement at senior levels
• Drive supply base optimization and long-term supply management
• Influence supplier behavior and alignment to forecast and demand signals
• Define and manage supply assurance scorecards and metrics
• Monitor and improve key KPIs including Backorder performance, Lead time attainment, Turnaround time, Forecast accuracy, Pipeline risk
• Design and implement Supply Assurance governance frameworks
• Identify process gaps and drive root cause corrective actions (RCCA)
• Use tools such as Power BI, Vista, and Jira to drive insights
• Drive process improvements through governance initiatives

Spares Supply Assurance Manager

• Lead end-to-end problem management activities including identification, categorization, prioritization, investigation, diagnosis, and solution implementation.
• Own the lifecycle of problems that may span multiple delivery teams, technologies, and operational processes.
• Bring together the right technical and business stakeholders to address recurring issues with urgency, focus, and accountability.
• Drive proactive actions that prevent incidents, reduce repeat issues, and minimize the impact of unavoidable service disruptions.
• Ensure effective workarounds are identified, documented, and made available to incident management teams.
• Develop and track permanent fixes for known errors while using trend analysis to uncover patterns across services and historical incidents.
• Capture and communicate key learnings, best practices, and preventive recommendations to strengthen operational maturity across the organization.

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