Manager

• Lead and coordinate end-to-end delivery activities across multiple initiatives
• Manage project timelines, risks, dependencies, and delivery milestones
• Facilitate Agile ceremonies and support Scrum teams throughout the delivery lifecycle
• Collaborate with technical teams, business stakeholders, and external partners to ensure alignment on priorities and deliverables
• Monitor delivery performance and proactively address impediments and risks
• Support incident management and service management processes when required
• Ensure adherence to delivery methodologies, governance standards, and quality expectations
• Prepare status reports, delivery updates, and stakeholder communications
• Contribute to continuous improvement initiatives within delivery and operational processes
• Support resource planning and coordination activities across teams

Delivery Manager

• Manages every aspect of the real estate portfolio.
• Prepares the business plan for the development of hospitality activities.
• Manages all marketing and PR matters.
• Ensures customer satisfaction.
• Searches for new real estate opportunities.
• Manages any type of contract.
• Conducts and sends the necessary reports to the management.

General Prosperity Manager

• Manage and report on service management processes (Incident Management, Problem Management, etc.).
• Manage and report team progress related to the work efforts of all responsible areas.
• Coordinate tasks and drive actions across teams within a consortium and with external partners in a multinational/global environment.
• Apply Service and project management skills to lead incidents and resolve tickets.
• Oversee and govern support activities performed by managed service providers and other vendor resources.
• Manage high-priority incidents and systems issues. If required, assist the team in troubleshooting and diagnosing problems and engage other internal and external resources to ensure timely resolution. Communicate with customer business users and executive stakeholders, providing status updates on issues and resolution plans.
• Coordinate and prepare project/service management activities, ensure that all project/service targets, goals and deadlines are met.
• Evaluate potential risk in project/service.
• Ensure the smooth communication with the clients, build trust relationships and follow up to identify areas of improvement.
• Act as point of contact and communicate project/service status to all parties.
• Monitor client service on a daily basis (technical accuracy and response times).
• Produce monthly reports for the service level against SLA’s, evaluate team’s performance against KPIs.
• Ensure high quality client support by using ITIL best practices.
• Participate in Presales activities.

Service Manager

• Own the incident, change request and vendor management processes, ensuring minimal business disruption and high client satisfaction;
• Manage support SLAs, ensuring compliance with contractual obligations and service expectations;
• Serve as the primary liaison between the client and internal stakeholders at Qualco;
• Define, track, and report on relevant KPIs, collaborating with clients to review service performance;
• Align with internal departments (Business Development, Product, Solution Design) on customer satisfaction, retention, and profitability metrics;
• Provide structured and timely reporting to both internal and external stakeholders;
• Lead root cause analysis initiatives to proactively prevent recurring incidents;
• Propose and drive process improvements, including the creation of known error databases and incident workarounds;
• Build strong relationships with client-side operational stakeholders and develop them into advocates of Qualco’s services;
• Ensure clients benefit from the full breadth of our service portfolio to boost operational efficiency;
• Foster a culture of service excellence across internal teams;
• Monitor and enhance the financial viability of services delivered;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Senior Service Manager

• Conduct systematic audits and performance analyses of maintenance systems across Business Units, identifying improvement areas and monitoring progress.
• Oversee maintenance cost performance, detect risks and opportunities for cost reduction, and support execution of improvement initiatives.
• Ensure adherence to Group maintenance standards and lead updates to procedures and best practices.
• Track and analyze KPIs for critical equipment, lead root cause analyses (RCAs), and coordinate corrective action plans.
• Partner with Business Units to promote reliability and preventive maintenance strategies for key assets.
• Identify digitalization needs and recommend appropriate tools and technologies to improve maintenance efficiency.
• Collaborate with the Group Digital team and BUs to implement digital solutions, ensuring alignment with internal processes and IT infrastructure.
• Measure and report the impact and value generated by digital transformation initiatives.

Maintenance Performance Manager

• Manage and implement ad monetization strategies across multiple titles, ad networks, and demand partners.
• Support and contribute to the ad monetization strategy, aligning with overall group and portfolio goals.
• Design and optimize in-game ad placements, formats, and user segmentation strategies to improve ARPDAU, eCPM, fill rate, and overall LTV.
• Develop and maintain ad operations processes, including mediation setups, waterfalls, and network integrations across platforms such as AppLovin MAX, Unity LevelPlay, and AdMob.
• Monitor and manage ad creative quality across networks — reviewing served ads, handling player-reported ad issues, and using network-side blocking tools (advertiser blocklists, category exclusions, creative review queues) to maintain a safe, age-appropriate, and brand-aligned experience.
• Ensure ad monetization compliance with platform policies and regulations (Apple/Google store policies, COPPA where relevant, GDPR, ATT/IDFA, CMP/consent flows, SKAdNetwork/AdAttributionKit) in collaboration with Legal and Ad Tech.
• Conduct performance analysis across key KPIs, identifying opportunities and supporting continuous improvement.
• Run hypothesis-driven A/B tests in collaboration with Product and BI teams; analyse results, scale winners and iterate.
• Collaborate cross-functionally with Product, Game Design, Engineering, BI, QA and UA teams to deliver monetization improvements.
• Build and maintain relationships with ad network partners and account managers to maximize performance and resolve ad quality escalations quickly.
• Support Ad Tech and Data requirements, including SDK integrations, tracking, dashboards and automation.
• Contribute to documenting and sharing best practices and insights across group.

Ad Monetization Manager

• Facilitate ceremonies such as Daily Scrums, Plannings, and Retrospectives in a remote and international environment.
• Collaborate with Product Managers to ensure backlog readiness, delivery and prioritization.
• Monitor sprint progress, team capacity, and delivery health, communicating risks, dependencies, and delivery status to relevant stakeholders
• Track and analyze delivery metrics such as velocity, cycle time, and sprint predictability to support transparency and planning
• Facilitate coordination across teams and project stakeholders to manage dependencies and ensure alignment
• Conduct structured 1:1s with team members to maintain alignment and support team delivery
• Ensure delivery teams operate at a sustainable pace while delivering high-quality outcomes aligned with customer needs
• Promote and implement best practices, methodologies, and tools to improve team efficiency and culture

• Manage brand distribution across the Crete region to ensure maximum availability aligned with brand strategies and market needs by channel and outlet type
• Analyze market data (Brand, TMD, Nielsen) to identify supply chain gaps and opportunities for improvement
• Drive the vision and strategy for New Generation Products, including launches and roadmap development
• Implement TM&D practices at POS through effective merchandising, visibility, communication, and stock management
• Build strong W/S relationships via regular communication, visits, and performance monitoring against monthly targets
• Lead a trade marketing team of 7–10 reps through coaching, motivation, and performance development to outperform competitors
• Plan and execute area trade strategies to meet brand, volume, and profit targets while optimizing budget and resources
• Foster innovation and leadership by developing team talent, setting differentiated targets, and creating a change-driven culture

Area Manager

• Own and drive casino commercial performance, including revenue, and player engagement, through effective game portfolio management and optimization strategies.
• Lead relationships with game providers, negotiate commercial deals, align strategic priorities, and ensure high-quality execution of the gaming roadmap.
• Oversee onboarding and integration of new providers, ensuring all commercial, operational, and compliance requirements are met while delivering a seamless launch experience.
• Collaborate cross-functionally with Product, Casino Content, Marketing, and Operations teams to align campaigns, product enhancements, and player lifecycle strategies.
• Analyze game and provider performance, leveraging data to identify opportunities, optimize portfolio, and inform strategic decisions.
• Identify and resolve complex operational or commercial issues, coordinating with internal stakeholders and external partners to ensure minimal disruption to the player experience.
• Mentor and guide junior team members, fostering a high-performance culture and supporting their professional development.

Casino Commercial Manager

• Manage the full lifecycle of strategic projects — from opportunity identification and problem structuring to execution, rollout, and performance tracking
• Contribute to the design and implement initiatives that unlock growth across new verticals, optimising acquisition, engagement, and monetization
• Coordinate cross-functional efforts across Commercial, Product, Marketing, Finance, BI, and Operations, ensuring alignment, clear communication, and timely execution
• Translate strategic ideas into structured, scalable programs with clear goals, success metrics, and execution plans
• Manage go-to-market efforts for new features, services, or initiatives by developing value propositions and activation strategies
• Use quantitative analysis and qualitative insights to identify opportunities, track performance, and propose optimisations for initiatives
• Establish processes, tools, and ways of working that enable speed, clarity, and accountability across initiatives

See all jobs on JobTailor

Delivery Manager

General Prosperity Manager

Service Manager

Senior Service Manager

Maintenance Performance Manager

Ad Monetization Manager

Delivery Manager

Area Manager

Casino Commercial Manager

New Business Manager