Manager

• Lead the assigned PM Cluster with full end-to-end accountability for delivery outcomes, financial performance, and team execution.
• Define the Cluster’s operational priorities, structure workload across the PM team, and ensure the right resources are allocated to the right projects and regions at all times.
• Monitor Cluster-level KPIs and health metrics across all portfolios and regions; escalate systemic delivery challenges to the VP, Center of Excellence with proposed mitigations.
• Serve as the single point of escalation for delivery issues within the Cluster, proactively managing risks before they impact customer commitments.
• Act as the senior customer-facing representative for all portfolios within the assigned Cluster, building and maintaining trusted relationships with customer executives and key project stakeholders.

Senior Manager, SCADA – EMS Delivery

• Assist on market research and identification of distribution partners in Africa
• Discover underserved segments
• Identify new asset classes
• Explore regulatory or market shifts
• Analyze competitor product gaps
• Define features
• Manage backlog
• Own CR prioritization
• Support initial product roll-outs and integrations
• Create detailed use cases, business requirements, and marketing requirements
• Conduct feasibility studies & write business plans
• Lead product design, development and release process for assigned products
• Coordinate the collection, description, analysis and prioritization of requests for new product functionality from customers and prospects, define MVP
• Monitor the developments and the dynamics of the fintech credit space
• Monitor the introduction of new credit product propositions
• Evaluate distribution partners and define products that fits their needs
• Prepare detailed business requirement specifications
• Prepare product requirement specifications (for new product ideas)
• Define GTM strategy
• Write/edit user manual, sales support documentation, proposal templates and other collateral
• Draft contract templates in conjunction with the legal team
• Engage with multiple stakeholders within our company to put together all the pieces of the product puzzle
• Train commercial and operations team on new product and new distribution partners
• Monitor and optimize the new products & partnerships during the 1st year of operations

Senior Manager, Vertical Products, Innovation

• Own and transform the systems landscape
• - Lead a multi-year transformation to consolidate and standardise business systems
• - Reduce duplication and ensure systems operate as a connected ecosystem
• - Own the full lifecycle of systems, from selection to retirement
• Define and deliver system strategy
• - Build and execute a clear roadmap aligned to business priorities
• - Drive platform rationalisation and removal of legacy systems
• - Balance capability, cost, and long-term value
• Lead integration and data consistency
• - Define integration strategy and ensure systems are connected end-to-end
• - Establish clear ownership of key data (customer, product, financial, subscription)
• - Eliminate duplicate data and conflicting sources of truth
• Drive simplification and standardisation
• - Translate business processes into scalable system solutions
• - Challenge unnecessary complexity
• - Enforce standard approaches as systems are consolidated
• Own delivery and prioritisation
• - Manage a single, prioritised backlog across all internal systems
• - Balance competing business demands
• - Ensure delivery through internal teams and external partners
• Manage vendors and cost
• - Own system budgets and licence optimisation
• - Lead vendor selection, negotiation, and renewals
• - Optimise total cost of ownership

Enterprise Systems Manager

• Manage and supervise the Business Applications team and related daily operational activities
• Assign, prioritize and monitor operational support activities, changes and enhancement requests within the team
• Monitor operational workload, support delivery effectiveness and ticket backlog
• Provide coaching, mentoring and functional guidance to Business Applications team members
• Coordinate operational priorities with business stakeholders, IT teams and external vendors
• Act as escalation point for critical business application issues and support activities
• Oversee daily operational support activities for enterprise business applications including eQMS, LIMS, MES/OEE, Serialization platforms, CMMS, LabX, DocuSign and other business applications
• Oversee operational monitoring and stability of application interfaces and related integration processes
• Support continuous improvement initiatives across business applications and related business processes
• Support business users regarding application-related operational processes and continuous improvement activities
• Oversee business application projects, system implementations, enhancements and continuous improvement initiatives according to business requirements and company procedures
• Review and approve application change requests and operational project deliverables
• Ensure application operational, support and change management activities are executed according to company procedures and applicable CSV requirements
• Review of GMP-related application documentation and validation deliverables where applicable
• Support internal and external audits related to computerized systems and application compliance activities
• Oversee operational activities related to business application integrations and vendor-supported platforms, ensuring operational continuity and coordination with external vendors, integration partners and business stakeholders

Business Applications Manager

• Manage, optimize, and execute e-commerce platforms and online consumer activations across all New Categories for our cluster, with focus in Greece.
• Support own online stores’ operations to drive sales growth, enhance consumer experience, and improve brand presence.
• Build strong understanding of brand/category priorities, business objectives, consumer needs, market trends, and digital opportunities.
• Support digital and omnichannel agenda by identifying capabilities, best practices, and emerging e-commerce technologies.
• Handle day-to-day online store operations, including owned channels and third-party e-retailers, ensuring smooth execution within budget.
• Develop and implement commercial promotional plans, campaigns, sales events, and product launches.
• Monitor e-commerce performance, sales reporting, stock availability, and important metrics.
• Lead the implementation of platform improvements and new functionalities based on performance insights.
• Coordinate CRM campaigns, loyalty initiatives, personalized customer journeys, and retention activities.
• Collaborate with teams and agency partners to ensure compliant deployment aligned with area guidelines.

Digital Commerce Manager

• Lead and coordinate end-to-end delivery activities across multiple initiatives
• Manage project timelines, risks, dependencies, and delivery milestones
• Facilitate Agile ceremonies and support Scrum teams throughout the delivery lifecycle
• Collaborate with technical teams, business stakeholders, and external partners to ensure alignment on priorities and deliverables
• Monitor delivery performance and proactively address impediments and risks
• Support incident management and service management processes when required
• Ensure adherence to delivery methodologies, governance standards, and quality expectations
• Prepare status reports, delivery updates, and stakeholder communications
• Contribute to continuous improvement initiatives within delivery and operational processes
• Support resource planning and coordination activities across teams

Delivery Manager

• Manages every aspect of the real estate portfolio.
• Prepares the business plan for the development of hospitality activities.
• Manages all marketing and PR matters.
• Ensures customer satisfaction.
• Searches for new real estate opportunities.
• Manages any type of contract.
• Conducts and sends the necessary reports to the management.

General Prosperity Manager

• Manage and report on service management processes (Incident Management, Problem Management, etc.).
• Manage and report team progress related to the work efforts of all responsible areas.
• Coordinate tasks and drive actions across teams within a consortium and with external partners in a multinational/global environment.
• Apply Service and project management skills to lead incidents and resolve tickets.
• Oversee and govern support activities performed by managed service providers and other vendor resources.
• Manage high-priority incidents and systems issues. If required, assist the team in troubleshooting and diagnosing problems and engage other internal and external resources to ensure timely resolution. Communicate with customer business users and executive stakeholders, providing status updates on issues and resolution plans.
• Coordinate and prepare project/service management activities, ensure that all project/service targets, goals and deadlines are met.
• Evaluate potential risk in project/service.
• Ensure the smooth communication with the clients, build trust relationships and follow up to identify areas of improvement.
• Act as point of contact and communicate project/service status to all parties.
• Monitor client service on a daily basis (technical accuracy and response times).
• Produce monthly reports for the service level against SLA’s, evaluate team’s performance against KPIs.
• Ensure high quality client support by using ITIL best practices.
• Participate in Presales activities.

Service Manager

• Own the incident, change request and vendor management processes, ensuring minimal business disruption and high client satisfaction;
• Manage support SLAs, ensuring compliance with contractual obligations and service expectations;
• Serve as the primary liaison between the client and internal stakeholders at Qualco;
• Define, track, and report on relevant KPIs, collaborating with clients to review service performance;
• Align with internal departments (Business Development, Product, Solution Design) on customer satisfaction, retention, and profitability metrics;
• Provide structured and timely reporting to both internal and external stakeholders;
• Lead root cause analysis initiatives to proactively prevent recurring incidents;
• Propose and drive process improvements, including the creation of known error databases and incident workarounds;
• Build strong relationships with client-side operational stakeholders and develop them into advocates of Qualco’s services;
• Ensure clients benefit from the full breadth of our service portfolio to boost operational efficiency;
• Foster a culture of service excellence across internal teams;
• Monitor and enhance the financial viability of services delivered;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Manager jobs in Greece

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