Learning and Development

• This role is responsible for creating, delivering, and evaluating learning programs.
• Develops training materials, works with subject matter experts, and facilitates high-quality learning experiences for teammates across the bank.
• Drives and takes ownership for curriculum projects from start to finish to improve teammate performance and engagement.
• Designs and develops program materials in alignment with adult learning principles.
• Collaborates with subject matter experts to develop course content.
• Applies quality assurance standards across curriculum for consistency and learning effectiveness.
• Evaluates program effectiveness on a continuing basis.
• Maintains project documentation and course folders.
• Designs, develops, and facilitates training courses which may include on-demand, classroom, or live virtual formats.
• Writes scripts, records narration, and creates slides/eLearning.
• Creates job aids, participant guides, coaching tools, etc.
• Provides exercises and activities that enhance the learning process.
• Provides guidance and directs support to departments / teammates.
• Advises on content and approach to targeted learning needs.
• Advises on team learning needs for intact teams or departments.
• Supports career enrichment through talent discussions.
• Completes other work as needed across all L&D functions, such as Learning Management System (LMS) administration, class coordination, data analyses, and ad hoc projects.

Instructional Design, Quality Specialist

• Responsible for creating, delivering, and evaluating learning programs.
• Develop and design training materials in alignment with adult learning principles.
• Collaborate with subject matter experts to develop course content.
• Apply quality assurance standards across curriculum for consistency and learning effectiveness.
• Evaluate program effectiveness on a continuing basis.
• Maintain project documentation and course folders.
• Facilitate training courses (on-demand, classroom, or live virtual formats).
• Create job aids, participant guides, coaching tools, etc.
• Provide exercises and activities that enhance the learning process.
• Complete other work across all L&D functions, such as Learning Management System (LMS) administration, class coordination, data analyses, and ad hoc projects.

Instructional Design – Quality Specialist

• Conduct and synthesize organizational change readiness assessments, incorporating leadership and staff perspectives.
• Develop resistance management strategies, escalation paths, and mitigation plans.
• Support leadership alignment and readiness for system, policy, and process changes.
• Ensure OCM activities are coordinated with system vendors and other project partners.
• Guide development of targeted communications tailored to key stakeholders and audience groups.

Organizational Change Management Lead

• Scheduling and coordinating updates to learning programs
• Authoring and refining learning content
• Collaborating with Design teams on best practices
• Leading enhancements of learning products
• Facilitating stakeholder meetings
• Monitoring trends in learning methodologies
• Designing evaluation frameworks to assess learning effectiveness

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Instructional Design, Quality Specialist

Instructional Design – Quality Specialist

Organizational Change Management Lead

Program Manager, L&D