Insurance

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Some upselling of products or services to existing customers may be required

Licensed Property & Casualty Insurance Agent

• Serve as a primary point of contact for clients, managing inbound and outbound communications
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to address their questions and/or concerns
• Calmly attempt to resolve and de-escalate any issues
• Track all call related information for auditing and reporting purposes

Seasonal Licensed Insurance Representative

• Speak with clients over the phone or Zoom
• Help families choose life insurance coverage that fits their needs
• Work both warm inbound leads and Warm Lead leads - No Cold Calling
• Track activity and stay consistent with daily production
• Attend training and improve your sales skills

Licensed Insurance Agent

• Connect with people who already asked for help protecting their families
• Build your own agency with an ownership pathway
• Create passive income and long-term wealth-building options

Insurance Consultant – Warm Leads

• Meet with client members to assess their insurance needs and recommend appropriate coverage.
• Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
• Build and maintain a network of client members through referrals, networking events, and community engagement.
• Participate in ongoing training and professional development to stay current with industry changes and enhance sales skills.
• Meet or exceed business development goals.

Insurance Agent, Trained

• Support research and analysis efforts in support of a DOD customer
• Execute both scheduled and unscheduled Assessment, Risk Management, and Due Diligence assessments across diverse plans, platforms, programs, and operational functions.
• Supports task areas while coordinating closely with engagement team management and client leadership on strategy, planning, execution, status, and review processes.
• Adapts to a changing client environment while meeting client expectations
• Manages priorities and works effectively to initiate correspondence and task completion.
• Provides summary recommendations to team leadership regarding assigned work stream
• Applies fundamental industry knowledge and standards to support client reviews, improvements, and/or implementations
• Prepares presentations, briefings, and actively participates in client meetings and day-to-day interactions
• Communicates with team management through effective status reporting and demonstrates ownership and accountability for assigned task areas and work products
• Establishes professional rapport with clients and other organizations
• Evaluates work products for technical accuracy, deliverable quality, and overall value to the client
• Attends relevant training, business seminars, and/or conferences to stay current with technical skills that align with client’s needs and changes in the industry

Due Diligence Specialist – Mission Assurance 3

• Own and evolve Encova’s agency automation roadmap, aligning capabilities with distribution strategy, ease-of-doing-business expectations, and market competitiveness
• Translate industry trends (IVANS, AMS platforms, raters, connectivity models) and agency feedback into clear priorities and investment recommendations
• Serve as a subject matter expert on agency technology ecosystems; influence enterprise decisions related to automation capabilities, vendor partnerships, and integration priorities
• Lead end-to-end implementation and optimization of agency automation capabilities, partnering directly with agencies, AMS providers, and connectivity vendors
• Execute and oversee key capabilities, including: download setup, validation, and stabilization, comparative rater and bridging integrations, Agency management system connectivity
• Support book roll readiness, conversions, and expansion initiatives, ensuring automation capabilities and workflows enable scalable growth
• Design and continuously improve a scalable onboarding and enablement strategy that drives adoption of automation capabilities
• Develop and maintain high-impact agency-facing and internal resources (best practices, training, job aids, communication materials)
• Partner with agent-facing teams to embed automation into agency engagement and growth strategies
• Identify and reduce friction points across onboarding, integration, and ongoing agency workflows
• Establish and monitor automation KPIs and success metrics, linking adoption to business outcomes (submission flow, efficiency, agency engagement)
• Analyze automation utilization, agency performance, and workflow gaps to drive data-informed improvements and prioritization
• Conduct ongoing needs assessments to identify capability gaps, adoption barriers, and opportunities for optimization
• Build and manage relationships with key technology and connectivity partners, ensuring performance, accountability, and innovation
• Represent Encova in industry forums, user groups, and vendor engagements to stay ahead of trends and influence future capabilities
• Lead troubleshooting and root cause analysis for agency interface issues, ensuring timely resolution and long-term fixes
• Identify and prioritize enhancement opportunities that improve agency workflows and system performance

Agency Automation Specialist – P&C Insurance

• Lead and develop a high-performing Insurance and Claims Advocacy team
• Own program strategy, service delivery standards, and key performance indicators across insurance navigation and claims resolution
• Oversee resolution of complex medical billing and insurance issues
• Guide proactive insurance navigation
• Build and optimize scalable workflows
• Ensure accurate, audit-ready documentation and adherence to SOPs, regulations, and quality standards
• Partner cross-functionally to implement improvements, support growth, and elevate the member experience

Senior Manager, Insurance and Claims Advocacy

• Responsible for leading the Cross-Domain architecture team within Bond & Specialty Insurance, spanning shared platforms and integration capabilities that serve multiple business lines and align with enterprise technology divisions.
• Define target state technology architecture and roadmaps.
• Serve as primary architecture liaison to Prod & Tech Value Stream and Customer Value Stream leadership.
• Drive cross-domain architecture decisions that affect multiple business lines.
• Ensure alignment of initiatives to target state, enterprise standards and business objectives.
• Identify opportunities to capitalize on technology advances.
• Champion adoption of Agentic AI/ML, cloud-native, and event-driven architecture patterns.
• Define and lead technology proof of concepts.
• Collaborate with Technology and Business leadership to develop architecture priorities and direction.
• Optimize talent strategy to ensure proper mix of resources.

Director, Bond and Specialty Insurance Architecture

• Responsible for architecture within one or more segments or domains for a single business unit.
• Help define and lead technology proof of concepts to ensure feasibility of architecture solutions.
• Participate in driving continuous technology transformation to minimize technical debt.
• Conduct hands-on prototyping and technology proof of concepts.
• Partner with leadership to ensure proper alignment with technology direction and execution of proof of technologies.
• Define target state architecture and roadmaps.
• Proactively identify opportunities from emerging technology trends to minimized technical debt.
• Support technology modernization initiatives.
• Deliver comprehensive communications about architectural direction.
• Cultivate strong relationships and secure buy-in.
• Perform other duties as assigned.

Senior Cyber Insurance Architect

• Provide support in unifying the direction of cyberspace operations
• Strengthening DoD cyberspace capabilities
• Integrating and bolstering DoD's cyber expertise
• Developing, implementing, and maintaining continuity plans, procedures, and policies
• Conducting meetings and exercises in support of mission assurance, emergency management, and Continuity of Operations (COOP)

Mission Assurance/COOP Support

• Transforming data into decision‑ready insights to drive business performance
• Performing complex analyses to inform data‑driven decisions
• Identifying trends, evaluating performance, and developing recommendations
• Collaborating with partners across Claims, Product, Underwriting, Actuarial, Finance, and Technology

Commercial Insurance Analyst

• Establish credibility and trust with senior management and audit stakeholders, providing assurance, advice, insight, and foresight to strengthen control processes, decision-making, and ability to achieve objectives.
• Leverage industry leading practices, trends, emerging and top risk insights; strategic priorities; data analysis; internal risk and control environment indicators; and stakeholder input to inform the audit risk assessment, plan, and engagement strategy for core insurance value streams.
• Own the identification, prioritization, and risk-based scoping of audit engagements.
• Oversee the audit lifecycle from planning through testing and reporting, ensuring quality and alignment with established methodologies and audit standards.
• Prepare and present clear, concise, and insightful audit reports to senior management and the Audit Committee.

Insurance jobs in Maryland

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Licensed Property & Casualty Insurance Agent

Seasonal Licensed Insurance Representative

Licensed Property & Casualty Insurance Agent

Licensed Insurance Agent

Insurance Consultant – Warm Leads

Insurance Agent, Trained

Due Diligence Specialist – Mission Assurance 3

Agency Automation Specialist – P&C Insurance

Senior Manager, Insurance and Claims Advocacy

Director, Bond and Specialty Insurance Architecture

Senior Cyber Insurance Architect

Mission Assurance/COOP Support

Commercial Insurance Analyst

Senior Director, Internal Audit – Insurance Value Streams