Inside Sales

• Manage, oversee and connect the pipeline of qualified opportunities from the partner and distributer through channel for successful deal closure
• Ensure a smooth handover of opportunities and deliver a consistent partner experience
• Support partners in driving opportunity progression and resolving deal blockers
• Monitor and report on pipeline progress to ensure timely deal closure such as chasing Purchasing Orders
• Maintain accurate and clean data for forecasting and reporting
• Analyze pipeline data to provide insights, highlight trends, and support data-driven decisions
• Collaborate closely with internal sales, partner, and operations teams to improve deal performance

Inside Partner Sales Account Manager

• Report to VP of Global Inside Sales.
• Lead all APAC inside sales teams.
• Build high-performance remote sales system.
• Drive CAD/PLM/SaaS software, renewal, training & consulting revenue across APAC markets and partners.
• Own APAC inside sales quarterly/annual revenue quota.
• Deliver sustainable year-on-year growth.
• Develop regional inside sales strategy, expand pipeline, improve conversion and accelerate cross-sell/upsell.
• Complete accurate sales forecasting and quarterly revenue commitments with internal CRM.
• Cooperate with PTC authorized software resellers/distributors across APAC.
• Boost partner activation, retention and recurring SaaS subscription revenue via joint co-selling.
• Recruit, manage and coach distributed APAC inside sales teams.
• Build result-oriented sales culture matching PTC core values; design training & clear career paths.
• Standardize monthly project QC and unified sales processes for the whole team.
• Promote standardized value-based sales methodology and full CRM usage.
• Optimize lead allocation, prospecting and order delivery workflows; coordinate with pre-sales technical teams.
• Track sales data, focus on pipeline quality and revenue output instead of trivial activity metrics.
• Align with field sales, regional directors, marketing, GBO and product teams on GTM plans.
• Submit regional performance insights, growth analysis and optimization proposals to senior leadership.

Inside Sales Director

• Manage, oversee, and progress the pipeline of qualified opportunities through partner and distributor channels to support successful deal closure
• Ensure smooth opportunity handover from internal sales teams to partner / channel teams with complete qualification details, customer notes, next steps, and supporting information
• Support partners in driving opportunity progression, follow-ups, customer engagement, and resolution of deal blockers
• Monitor pipeline movement and ensure opportunities are progressed in a timely manner, including follow-up on next steps, pending actions, purchase orders, and closure status
• Maintain accurate and clean CRM data for forecasting, reporting, opportunity tracking, and pipeline visibility
• Validate opportunity quality by reviewing customer requirements, qualification details, solution fit, estimated value, timeline, and partner readiness for follow-up
• Analyze pipeline data to provide insights, highlight trends, identify risks, and support data-driven actions to improve conversion and closure
• Collaborate closely with internal sales, partner, distributor, operations, readiness, and reporting teams to improve deal performance and opportunity outcomes
• Drive consistent partner engagement and ensure a structured follow-up rhythm for accepted, pending, stalled, and at-risk opportunities
• Track partner acceptance, opportunity progression, pipeline aging, deal blockers, and reasons for lost, stalled, or delayed opportunities
• Support campaign, webinar, and partner-led motions by ensuring qualified opportunities are captured, followed up, and progressed through the correct process
• Provide timely updates on opportunity status, forecast movement, partner feedback, and key risks impacting closure
• Contribute to sales process improvement by sharing feedback on lead quality, handover gaps, partner challenges, CRM issues, and reporting requirements
• Execute assigned objectives, activity metrics, pipeline targets, and revenue-related goals in line with business requirements
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX

Inside Partner Sales Account Manager, Indonesian/Filipino/Thai/Vietnamese

• Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met.
• Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.
• Ensure that products, services and solutions recommended to clients will fulfill their needs.
• Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity.
• Ability to overachieve on daily and monthly targets.
• Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required.
• Maintains product knowledge by attending training workshops and keeping up to date on product material.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

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