Infrastructure Engineer

• Implement and support infrastructure technologies such as Microsoft Azure, VMware and networking technologies
• Execute migrations of on-premises platforms to cloud infrastructure
• Manage enterprise support requests from clients subscribing to Kraft Kennedy’s enterprise managed services
• Execute planned evening and weekend maintenance tasks in support of Kraft Kennedy’s enterprise managed services clients, when necessary
• Participate in weekly on-call rotation for evening and weekend support assistance, as requested by enterprise managed services clients
• Escalate to internal and, when necessary, external resources in an appropriate time frame to manage the resolution of complex client issues
• Provide on-site support, as necessary

Cloud Support Infrastructure Engineer

• Provides expertise on platform engineering while overseeing the team's effort and meeting customer needs
• Uses technical knowledge and industry experience to design, build, and maintain technology solutions
• Develops software components and hardware for complex projects and aligns these with business strategies and objectives
• Provides expertise on best practices, standards, engineering approaches, and complex technical resolutions for processes
• Communicates with customers and integrates their needs with development to meet business objectives

Senior Infrastructure Engineer – SRC First Response

• Manage Contracted Maintenance vendors for callout repairs, and quoted service repairs on CI systems to include invoicing and quoted PR submittals.
• Development of best operating practices and standards.
• Write Method of Procedures (MOPs) for all CI equipment repairs and augments.
• Ensure all maintenance activities are performed in accordance with approved MOPs.
• Evaluate vendor/contractor field service reports describing all activities (preventive maintenance, repairs, etc.) performed on the CI equipment.
• Resolve operational deficiencies discovered on Preventive Maintenance Inspections (PMI) and on Contractor PMs.
• Assists Field Operations and NCC/NOC technicians with Operation Support issues that may require vendor or manufacturer support.
• Develop reliability reports to assist in identifying areas of concern that could develop into future problems.
• Subject Matter Expert on CI equipment issues for all PG’s and advises them on solutions for technical problems or barriers.
• Manage all CI augment projects (CapEx/OpEx) to affect break/fix repairs.
• Environmental Compliance and to ensure all permitting is completed annually.
• CI Equipment inventory accuracy and Data Integrity in SF and M6.
• Travel requirements throughout the Zayo footprint

Edge Infrastructure Engineer I

• Provide expertise on platform engineering, while overseeing the team's effort and meeting customer needs.
• Uses technical knowledge and industry experience to design, build and maintain technology solutions.
• Develop software components and hardware for complex projects; aligns these with business strategies and objectives.
• Provide expertise on best practices, standards, engineering approaches and complex technical resolutions for processes.
• Place emphasis on quality improvement efforts; ensures that deliverables are secure, scalable and reliable through estimation and correction.
• Communicate with customers and integrate their needs with development, to meet business objectives.

Senior Infrastructure Engineer – Data and Automation, Red Hat OpenShift, Apache Spark, Apache Iceberg

• Building Automation: Creating platforms and pipelines to provision servers, databases, and networks programmatically.
• System Abstraction: Developing APIs, microservices, and reusable frameworks.
• Site Reliability & CI/CD: Writing automated testing and deployment routines.
• Configuration Management: Using code to enforce consistency across environments.

Senior Infrastructure Engineer, Software

• Install, configure, test & deploy mainframe system software components across multiple sysplexes
• Provide technical support to MIS & End Users
• Coach junior staff
• General platform support – including troubleshooting, issue resolution and on-call duties
• Applies solution design and support while consistently meeting customer needs
• Leverages technical knowledge and industry experience to design, build and maintain infrastructure technology solutions
• Develops software components and hardware for projects; aligns these with business strategies and objectives
• Independently solves common problems and updates applications with new technology
• Collaborates with engineers, architects, developers and other staff to meet project objectives
• Analyzes the technological needs of customers and provides ongoing support for clients

Infrastructure Engineer – Db2 Support

• Provide expertise on platform engineering, while overseeing the team's effort and meeting customer needs
• Use technical knowledge and industry experience to design, build and maintain technology solutions
• Develop software components and hardware for complex projects; align these with business strategies and objectives
• Provide expertise on best practices, standards, engineering approaches and complex technical resolutions for processes
• Place emphasis on quality improvement efforts; ensure that deliverables are secure, scalable and reliable through estimation and correction
• Communicate with customers and integrate their needs with development, to meet business objectives.

Senior Infrastructure Engineer – ATM Engineering

• Develop, test, and deploy software application packages for RedHat Linux servers, ensuring compatibility and security.
• Create, maintain, and optimize RPM packages to streamline application installation and updates.
• Author and maintain advanced bash scripts for automation, monitoring, and system management tasks.
• Design and implement infrastructure automation using Ansible, including playbooks, roles, and modules.
• Develop Python scripts and utilities for system integration, automation, and operational support.
• Utilize Ansible Automation Platform (AAP), AWX, and related tools to orchestrate complex automation workflows.
• Collaborate with teams using ServiceNow for change management, Bitbucket and GitHub for source control, and Jenkins for CI/CD pipelines.
• Troubleshoot and resolve issues related to Linux servers, application packaging, and automation workflows.
• Document procedures, standards, and best practices for package creation, deployment, and automation.
• Stay current with industry trends, emerging technologies, and security best practices relevant to Linux infrastructure and automation.

Senior Infrastructure Engineer – Packaging Services Team

• Responsible for Implementing Cloud Networking Solutions
• Ability to drive organization strategic initiatives and successfully address the business requirements
• Interface with Partners and Vendors to continuously improve the Cloud Network performance, deploy innovative solutions, best practices, and reduce operational cost
• Flexibility with schedule to support the business requirements. Most of the Cloud Network changes will be executed during non-business hours
• Ability to understand and comply with business processes and procedures

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