Infrastructure Engineer

• Lead the design, implementation, and maintenance of robust infrastructure solutions to meet organizational needs.
• Optimize infrastructure performance, troubleshoot issues, and ensure high availability and reliability.
• Collaborate with cross-functional teams to align infrastructure architecture with enterprise goals.
• Conduct regular system audits and provide recommendations for upgrades and improvements.
• Stay updated with the latest infrastructure technologies and trends to drive continuous improvement.

Infrastructure Engineering Advisor

• Design, implement, and support fault-tolerant, highly available architectures across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), including redundancy, load balancing, and automated failover strategies.
• Deploy, manage, and optimize cloud infrastructure using infrastructure-as-code (IaC) tools such as Terraform and Ansible.
• Implement and maintain monitoring, alerting, and logging solutions using tools such as Splunk, Azure Monitor, Dynatrace, and AWS CloudWatch or similar to detect and resolve issues proactively.
• Lead incident response activities, including real-time troubleshooting, root-cause analysis, post-incident reviews, and continuous improvement actions to increase uptime and resilience.
• Perform capacity planning and performance engineering by forecasting demand, tuning systems, and implementing autoscaling and performance best practices.
• Develop and maintain automation scripts and internal tools using Python, PowerShell, Bash, or similar languages to reduce manual intervention and operational toil.
• Collaborate with security teams to implement secure infrastructure practices including encryption, role-based access control, auditing, and vulnerability management.
• Work closely with engineering and DevOps teams to promote reliability best practices and contribute to a collaborative, blameless culture that improves consistency and quality of operations.

Tech Lead, Infrastructure Engineering

• Design, deploy, and manage Kubernetes-based platforms in production
• Implement and manage automation frameworks for infrastructure provisioning and operations
• Administer and optimize VMware environments (vSphere, ESXi, vCenter)
• Support infrastructure across compute, storage, and networking layers
• Build and maintain Infrastructure as Code (IaC) using automation tools
• Troubleshoot performance, scalability, and availability issues
• Automate deployment workflows and operational tasks
• Collaborate with architecture and delivery teams on solution design

Data Center Infrastructure Engineer

• Support and optimize cloud and on-premises infrastructure supporting enterprise applications, ensuring high availability and security
• Automate deployment processes, infrastructure provisioning, and operational workflows supporting CI/CD pipelines
• Monitor system health, troubleshoot incidents, and implement performance or security improvements proactively
• Support system upgrades, patching, migrations, and disaster recovery planning supporting operational resilience
• Collaborate closely with development, security, and operations teams to enforce best practices and support enterprise standards
• Develop and maintain documentation for infrastructure, automation scripts, operational procedures, and security policies
• Implement security controls, patch management, and vulnerability remediation processes supporting compliance requirements
• Drive continuous improvement initiatives supporting automation, effectiveness, and efficiency across operational environments

Cloud Automation and Infrastructure Support Engineer – Cloud Platforms, CI/CD, Security, High-Availability Solutions

• Construct infrastructure as code using tools such as Terraform; develop and enforce best practices across configurations while preventing drift between code and deployed infrastructure.
• Design and operate infrastructure that enables Engineering, Data Science, and Analytics teams to efficiently perform software development and data processing workloads (including Hadoop-based systems).
• Implement monitoring tools, dashboards, and functionalities for a variety of services and operations across SentiLink’s infrastructure and software platform.
• Design, implement, and maintain scalable DevOps and CI/CD pipelines to automate application deployment and infrastructure provisioning, supporting reliable production operations.
• Participate in Level 2 operational support, root cause analysis, and infrastructure improvements following incidents.
• Formulate strategies and execute solutions for cloud identity and access management.
• Collaborate with SRE and security teams to maintain secure, up-to-date infrastructure in the cloud environment.
• Supervise and monitor platform costs, working cross-functionally to maintain cost awareness (cost optimization experience is a plus, not a core requirement).
• Oversee, develop, and operate Kubernetes infrastructure, including deployment workflows using tools such as Argo CD and Kargo.
• Investigate operational alerts, identify root causes, and produce comprehensive root cause analysis reports; ensure follow-up actions are completed thoroughly.
• Conduct in-depth examinations of database operational issues, contributing to improvements in database architecture, configuration, and reliability.
• Support and operate Airflow workflows and related infrastructure.
• Write and maintain Python automation scripts, along with Bash and shell scripting, to support infrastructure operations.

Senior Infrastructure Engineer

• Design, develop, and maintain advanced backup and recovery solutions using tools such as Cohesity, AWS Backup, Azure backups, Commvault
• Develop and implement automated solutions for backup and recovery processes to enhance efficiency and reduce manual intervention (preferably python, Ansible, PS, GitHub Actions)
• Create and manage self-service features for customers to facilitate their own backup and recovery tasks, improving user experience and operational efficiency (API based using python, Ansible, PS, GitHub Actions)

Infrastructure Engineer – Hybrid Data Protection

• To build and maintain infrastructure platforms and products that support applications and data systems.
• Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response.
• Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use.
• Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages.
• Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
• Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats.
• Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives.

• Administer and manage Active Directory environments, including user account provisioning, group policies, permissions, and trusts.
• Ensure proper configuration and maintenance of Active Directory, including replication, DNS, DHCP, and schema management.
• Troubleshoot and resolve Active Directory-related issues, including authentication, replication, and permissions.
• Implement security best practices for Active Directory, including password policies, multi-factor authentication (MFA), and role-based access control.
• Install, configure, and maintain Windows Server environments (2012, 2016, 2019, or newer).
• Manage server patches, updates, and system performance monitoring.
• Ensure high availability and reliability of Windows Server environments by implementing backup strategies, disaster recovery, and system recovery processes.
• Automate server management tasks using PowerShell and other scripting tools.
• Oversee the deployment and management of cloud-based infrastructure on AWS, Azure, or Google Cloud.
• Implement cloud infrastructure automation, scaling, and cost optimization.
• Ensure system performance, security, and uptime in cloud environments.
• Monitor and troubleshoot cloud infrastructure and virtual machines (VMs).
• Implement and manage cloud security policies, including firewalls, security groups, and encryption.
• Apply security patches and updates to Windows Server and Active Directory environments.
• Implement and maintain security monitoring solutions to detect and respond to incidents.
• Ensure compliance with relevant security frameworks and industry best practices.
• Provide technical support for Active Directory, Windows Server, and cloud infrastructure-related issues.
• Diagnose and resolve technical problems across AD, Windows Servers, and cloud environments.
• Work closely with the IT support team to resolve incidents and service requests.

• Engage in 24/7 global shift rotations to provide remote support for network repairs and changes while collaborating across teams and updating customers on status and ticket information.
• Drive operational improvements in change management and daily operations by following procedures.
• Manage and operate large scale IP network technologies and infrastructures.
• Utilise your skills in Peering and Datacenter interconnect technologies: PNI, Transit, Exchange, Passive DWDM, Wave circuits.
• Monitor and support the network health of on-premises and cloud infrastructures.
• Collaborate and develop workflow enhancements while documenting best practices.

Senior Network Infrastructure Engineer

• The Cloud Operations Tech Lead provides technical leadership, operational continuity, and escalation support for Fiserv’s enterprise multi-cloud operations across AWS, Azure, and GCP.
• Serve as the technical lead and escalation point for Cloud Operations Engineers (L1) and SREs.
• Manage resource scheduling and rotational coverage to ensure Shift continuity and operational objectives are met.
• Provide shift to shift continuity, ensuring clear handoffs, consistent decision making, and risk awareness.
• Act as the final technical authority during complex or high severity incidents.
• Ensure operational consistency across regions, shifts, and teams.
• Lead and coordinate response to major incidents, service outages, and degraded service conditions.
• Drive real-time troubleshooting, impact assessment, and recovery efforts.
• Ensure incidents are escalated appropriately and resolved efficiently.
• Facilitate and review post-incident reviews, root cause analysis, and corrective actions.
• Track recurring issues and ensure they are addressed through automation or engineering fixes.
• Mentor Cloud Operations Engineers and SREs on:
• Cloud infrastructure fundamentals.
• Incident response and escalation best practices.
• SRE concepts (reliability, toil reduction, automation).
• Support skill development and readiness for progression from Cloud Operations Engineer → Cloud Site Reliability Engineer SRE.
• Promote operational excellence, accountability, and a blameless culture.
• Enforce adherence to runbooks, SOPs, change management, and security policies.
• Review and approve operational procedures and runbook updates.
• Identify gaps in operational coverage, tooling, or documentation.
• Drive standardization and continuous improvement across cloud operations.
• Partner with SRE and Platform Engineering teams to:
• Reduce manual toil.
• Expand automation and auto remediation.
• Improve monitoring, alerting, and observability.
• Identify recurring operational patterns suitable for automation.
• Ensure automation is safe, documented, and consistently executed.
• Collaborate closely with:
• Application and product engineering teams.
• Platform engineering.
• Security and compliance teams.
• Vendors and cloud service providers.
• Act as the operations representative in technical discussions impacting reliability and supportability.
• Communicate operational risks, trends, and improvement opportunities to leadership.

Advisor, Infrastructure Engineering

• Join a high-impact team driving cloud innovation across a global enterprise
• Lead the technical integration and transformation of newly acquired companies into our cloud ecosystem
• Partner with cross-functional teams to shape the future of our cloud platforms
• Design scalable, secure, and repeatable cloud architectures aligned with business goals and M&A strategies
• Identify gaps, define target states, and develop roadmaps for cloud transformation
• Extend enterprise capabilities to acquired companies, including operating model alignment and deployment strategies
• Champion cloud-native technologies, Infrastructure as Code (IaC), CI/CD pipelines, and automation
• Work closely with Development, Product, and Infrastructure teams to ensure seamless cloud adoption
• Evaluate and streamline processes, handoffs, and workflows using automation and modern tooling
• Provide thought leadership on cloud governance, architecture best practices, and customer satisfaction

• Design, deploy, and manage infrastructure solutions to support business operations and growth.
• Collaborate with cross-functional teams to assess and implement infrastructure requirements.
• Maintain and optimize systems and services related to Azure, Azure DevOps, AWS, and M365.
• Monitor system performance, troubleshoot issues, and ensure high availability and reliability.
• Develop and enforce best practices for infrastructure security, compliance, and disaster recovery.
• Lead infrastructure projects, including upgrades, migrations, and new implementations.
• Provide mentorship and technical guidance to junior team members.
• Stay updated on emerging technologies and recommend improvements to existing systems.
• Mentor team members to promote standardization in project initiatives.
• Actively contribute to staff learning & development within the company.

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