Infrastructure Engineer

Version 1

Infrastructure Engineer at Version 1 supporting and resolving complex IT infrastructure issues. Collaborating with teams across cloud, on-premises, and hybrid environments to ensure reliable services.

Posted 7/1/2026full-timeRemote • 🇮🇳 IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in infrastructure management, including advanced troubleshooting and support for AWS and Microsoft Azure environments. Proven ability to mentor teams, enhance operational processes, and ensure compliance with security and change management policies.

Highest-signal resume keywords

Level 2 Support ExperienceAWS Solutions Architect Associate CertificationAzure Administrator Associate CertificationStrong Networking ExpertiseTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure ManagementCloud SupportNetworkingTroubleshootingRoot Cause AnalysisScriptingAutomationMonitoringBackup SystemsPatching Solutions

Soft Skills

Excellent CommunicationMentoringTeam CollaborationIndependent Work

Tools & Technologies

AWSMicrosoft AzureWindows ServerLinuxMonitoring ToolsEndpoint Management ToolsIdentity Management Tools

Certifications & Qualifications

AWS Solutions Architect AssociateAzure Administrator Associate

Industry Keywords

TCP/IPDNSDHCPRouting & SwitchingFirewallsVPN TechnologiesChange ManagementSecurity ComplianceIncident ManagementOperational Processes

Tech Stack

Tools & technologies

AWSAzureCloudDNSFirewallsLinuxSwitchingTCP/IP

About the role

Key responsibilities & impact

Act as the Level 2 escalation point for support teams, owning complex incidents and service requests requiring advanced infrastructure expertise
Collaborate with Level 1 support, senior engineers, project teams, and vendors to resolve issues efficiently
Mentor and guide Level 1 engineers by sharing troubleshooting techniques and providing clear direction for recurring issues
Support and maintain infrastructure across: Networking, Servers, Virtualisation, Storage, Backup, Cloud platforms
Administer and troubleshoot AWS and Microsoft Azure environments, including: Connectivity, Access management, Compute resources, Service availability
Lead and contribute to infrastructure upgrades, patching, and changes in alignment with change control processes
Investigate and resolve issues across: Network, Servers, Operating systems, Cloud, Applications
Perform root cause analysis (RCA) to reduce recurring incidents
Maintain comprehensive technical documentation, knowledge base articles, and incident records
Identify opportunities to enhance: Monitoring, Alerting, Operational processes, Infrastructure reliability
Leverage scripting and automation to streamline operations and reduce manual effort
Drive service improvement through insights, lessons learned, and actionable recommendations
Adhere to security, compliance, and change management policies
Support audits, evidence collection, and vulnerability remediation activities
Proactively escalate risks and service-impacting issues to senior stakeholders.

Requirements

What you’ll need

7+ years of experience in infrastructure, networking, or cloud roles within complex IT environments
Proven experience operating at Level 2 / escalation support level
Strong networking expertise, including: TCP/IP, DNS, DHCP, Routing & switching, Firewalls, VPN technologies
Hands-on experience with AWS or Microsoft Azure, supported by certifications such as: AWS Solutions Architect Associate, Azure Administrator Associate (or higher)
Experience supporting Windows Server and/or Linux environments
Strong troubleshooting skills across on-premises, cloud, and hybrid environments, including log analysis and fault isolation
Familiarity with: Monitoring tools, Backup systems, Patching solutions, Endpoint or identity management tools
Excellent communication skills with the ability to engage both technical and non-technical stakeholders
Ability to work independently while contributing effectively within a team.

Benefits

Comp & perks

Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more
Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform
Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.