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Tech Stack
Tools & technologiesAWSAzureCloudDNSFirewallsLinuxSwitchingTCP/IP
About the role
Key responsibilities & impact- Act as the Level 2 escalation point for support teams, owning complex incidents and service requests requiring advanced infrastructure expertise
- Collaborate with Level 1 support, senior engineers, project teams, and vendors to resolve issues efficiently
- Mentor and guide Level 1 engineers by sharing troubleshooting techniques and providing clear direction for recurring issues
- Support and maintain infrastructure across: Networking, Servers, Virtualisation, Storage, Backup, Cloud platforms
- Administer and troubleshoot AWS and Microsoft Azure environments, including: Connectivity, Access management, Compute resources, Service availability
- Lead and contribute to infrastructure upgrades, patching, and changes in alignment with change control processes
- Investigate and resolve issues across: Network, Servers, Operating systems, Cloud, Applications
- Perform root cause analysis (RCA) to reduce recurring incidents
- Maintain comprehensive technical documentation, knowledge base articles, and incident records
- Identify opportunities to enhance: Monitoring, Alerting, Operational processes, Infrastructure reliability
- Leverage scripting and automation to streamline operations and reduce manual effort
- Drive service improvement through insights, lessons learned, and actionable recommendations
- Adhere to security, compliance, and change management policies
- Support audits, evidence collection, and vulnerability remediation activities
- Proactively escalate risks and service-impacting issues to senior stakeholders.
Requirements
What you’ll need- 7+ years of experience in infrastructure, networking, or cloud roles within complex IT environments
- Proven experience operating at Level 2 / escalation support level
- Strong networking expertise, including: TCP/IP, DNS, DHCP, Routing & switching, Firewalls, VPN technologies
- Hands-on experience with AWS or Microsoft Azure, supported by certifications such as: AWS Solutions Architect Associate, Azure Administrator Associate (or higher)
- Experience supporting Windows Server and/or Linux environments
- Strong troubleshooting skills across on-premises, cloud, and hybrid environments, including log analysis and fault isolation
- Familiarity with: Monitoring tools, Backup systems, Patching solutions, Endpoint or identity management tools
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders
- Ability to work independently while contributing effectively within a team.
Benefits
Comp & perks- Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
- Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
- Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
- Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
- Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more
- Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
- Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
- Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform
- Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Infrastructure ManagementCloud SupportNetworkingTroubleshootingRoot Cause AnalysisScriptingAutomationMonitoringBackup SystemsPatching Solutions
Soft Skills
Excellent CommunicationMentoringTeam CollaborationIndependent Work
Certifications
AWS Solutions Architect AssociateAzure Administrator Associate