Implementation Specialist

• Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results.
• Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely.
• Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges.
• Drive the onboarding process for new merchants joining ShipBob.
• Guide merchants to configure and optimize software and fulfillment services confidently.
• Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success.
• Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones.
• Proactively identify potential project risks and help develop mitigation strategies.
• Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.

Senior Merchant Implementation Manager

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Implementation Specialist – Health Tech

• Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations
• Lead end-to-end implementations for global insurance carriers
• Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches
• Use a consultative approach to identify customer pain points, goals, and optimal platform configurations
• Create and manage implementation plans, including onboarding, training, integrations, and launch milestones
• Lead integration and configuration discussions with technical support as needed
• Identify opportunities for automation, engagement, and post-launch optimization using customer metrics
• Partner with training and Customer Success teams to drive adoption and ensure a smooth transition
• Drive proactive communication with customers and internal stakeholders
• Gather and translate customer feedback into product and enhancement recommendations
• Leverage competitive insights and best practices to improve client outcomes and grow the business

Strategy and Implementation Manager

• Redesign the Onboarding Model (Primary Focus)
• Lead & Evolve the Implementation Team
• Build a Scalable Enablement Engine
• Create Training Content That Replaces Live Training
• Leverage AI & Automation
• Optimize for Efficiency & Outcomes
• Cross-Functional Partnership

Customer Enablement & Implementation Manager

• Manage and implement e-learning programs through the LMS platform
• Design and deliver classroom and virtual instructor-led training programs
• Partner with Product Management to develop launch training plans, sales playbooks, competitive tools, and portfolio-specific materials
• Represent Marketing and Training as a cross-functional team member in new product development projects
• Lead structured launch readiness initiatives including timelines, stakeholder coordination, and adoption tracking
• Leverage territory sales experience to develop practical, field-ready training content
• Support onboarding and ongoing development of Territory Managers
• Manage training project timelines, milestones, and deliverables
• Review and monitor product training schedules including travel, logistics, and sales assignments
• Maintain training department budget tracking and cost reporting
• Maintain marketing and training materials inventory levels
• Conduct New Hire Orientation and expand scalable digital offerings
• Manage training inbox and qualify incoming training requests
• Support planning and execution of National Sales Meetings
• Prepare product messaging and conduct readiness sessions for trade shows and corporate events
• Provide on-site trade show support including product demonstrations and competitive insight gathering
• Conduct research and implement tools that improve or streamline training effectiveness
• Collaborate with Marketing to develop training-related blogs and internal communications

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Senior Merchant Implementation Manager

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