Implementation Specialist

• Manage readiness activities for new store openings, franchise changes, and special projects
• Execute store openings, changeovers, and remodels
• Collaborate with cross-functional teams to develop product flow and displays
• Communicate with key stakeholders and ensure program scope is clearly documented

Store Implementation Specialist

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale US Public Sector customers.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers.
• Juggle multiple customer engagements in parallel and work cross-functionally.

Strategic Implementation Consultant – Public Sector

• Perform data manipulation and table loading using Microsoft SQL Server RDBMS.
• Write SQL scripts to promote implementation data between different application instances and manipulate data in batch.
• Utilize Adobe Creative Suite to create, modify, install, and test graphic elements essential to the implementation.
• Capture position and styling data for system entry using Adobe Creative Suite.
• Perform prescribed testing on work.
• Collaborate with Development teams to perform quality control tasks, including setting up test cases, unit testing, and batch job processing related to customer implementation or specific software releases.
• Ensure successful delivery of tasks related to the implementation of client projects on the Orindi software platform.
• Communicate project updates and issues with team members; must have excellent verbal and written communication skills.
• Receive work direction from Resource Manager or Implementation Project Manager on project design specifications.
• Work with customers to ensure implementations meet their needs.
• Assist in onboarding new team members through written documentation and verbal coaching.
• Write, review, and update process and procedure documents used by the team.
• Maintain time logs for projects and update software accordingly.

• End-to-end configuration and deployment experience of Oracle EPM ARCS
• Reconciliation profile setup and management
• Account grouping configuration and management within ARCS
• Integration with Oracle Fusion for seamless data flow and reconciliation
• Handling intercompany reconciliation in ARCS
• EPM Automate and scripting for automation tasks

Oracle EPM ARCS Implementation Consultant, 15+ years exp.

• Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results.
• Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely.
• Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges.
• Drive the onboarding process for new merchants joining ShipBob.
• Guide merchants to configure and optimize software and fulfillment services confidently.
• Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success.
• Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones.
• Proactively identify potential project risks and help develop mitigation strategies.
• Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.

Senior Merchant Implementation Manager

• Develop automation prototype design solutions tailored to the needs of each project
• selecting and integrating MHE equipment and creating detailed system layouts
• Analyze, procure and integrate the necessary MHE equipment into the automation system
• Collaborate with Operations, Engineering, Maintenance, and site leaders to understand their specific requirements
• Analyze current material handling processes and workflows to identify opportunities for optimization
• Test the material handling automation system to ensure functionality

Senior Automation Implementation Engineer

• Lead or directly contribute to CRIMS implementations. Analyze and evaluate requirements while providing product expertise and guidance throughout the implementation project.
• Ensure the solutions developed by Charles River meet the customer’s business needs and that the customer is prepared to assume ownership and operate the solution after go-live.
• Assist other members of the Professional Services team and proactively develop and share best practices.
• Analyze and evaluate customer requirements to help Charles River respond to sales opportunities. Prepare and deliver sales presentations.
• Execute proof-of-concept projects to demonstrate the potential of CRIMS to satisfy the specific needs of potential customers.
• Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of Charles River solutions and services.
• Monitor and evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific implementation projects or in response to trends in the marketplace.
• Contribute to software quality by clearly communicating defects to Client Support and Product Management. Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Identify errors and mistakes in documentation and suggest corrections and improvements.

Senior Implementation Manager – IBOR, Charles River Development

• Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations
• Lead end-to-end implementations for global insurance carriers
• Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches
• Use a consultative approach to identify customer pain points, goals, and optimal platform configurations
• Create and manage implementation plans, including onboarding, training, integrations, and launch milestones
• Lead integration and configuration discussions with technical support as needed
• Identify opportunities for automation, engagement, and post-launch optimization using customer metrics
• Partner with training and Customer Success teams to drive adoption and ensure a smooth transition
• Drive proactive communication with customers and internal stakeholders
• Gather and translate customer feedback into product and enhancement recommendations
• Leverage competitive insights and best practices to improve client outcomes and grow the business

Strategy and Implementation Manager

• Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business.
• Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
• Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business.
• Serve as an escalation point for complex technical challenges raised by other Customer Engineers.
• Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team.
• Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio.
• Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts.

Senior Customer Engineer, Enterprise

• Define and set expectations of project delivery
• Work closely with internal cross-functional teams
• Oversee communication with clients
• Manage projects from inception to completion

Project Implementation Manager, Patient Support Services

• Lead or co-lead implementation of new client accounts including project plan management and status reporting
• Work directly with clients, consultants, coalition partners, Sales, Client Service Teams, Operations and Product partners
• Communicate status and risk to appropriate client and Express Scripts leadership
• Represent New Client Implementations through the sales process
• Support team development and effectiveness by engaging with peers and leadership in knowledge sharing
• Work with team leadership to identify opportunities for process improvement

Implementation Manager – Health Plans

• Performs plan platform configuration activities and serves as a resource to the business as a subject matter expert on platform configurations
• Conducts testing of new/changed systems
• Monitors work-order ticket requests and responds to questions from requestors in a timely manner
• Collaborate with business analysts, product owners, and stakeholders to clarify requirements and data needs
• Write complex SQL queries (SELECT, JOINs, subqueries, CTEs, window functions)
• Identify data resources, tables, and relationships required to fulfill business requests

Senior Implementation Specialist

• Process and knowledge of all import types: eligibility, deduction, open enrollment for all our benefits plans within the Navia product offering and any corresponding discrepancy reports daily as needed.
• Monitor team e-mail account/Salesforce cases and respond to clients within 24 hours of request being assigned.
• Process production files within 2 business days, as assigned.
• Produce file testing error report/results within 3 business days and provide this to TPA/client, as assigned.
• Create and update file tracking with the most recent communication.
• Follow up on files in testing every week.
• Using FM to create a comprehensive account structure, as needed.
• Follow up on pending file requests every 2 weeks.
• Archiving file tracking and send IT sFTP archive request after 8 weeks of no response.
• Send weekly follow ups on active testing requests with no response.
• Independently host/drive conversations with TPAs regarding technical changes and make decisions for ongoing business processes, as needed.
• Request sFTP credentials from IT, as needed.
• Analyze and map changes for integration files, as assigned.
• Other duties/projects as assigned individually or as a team.

File Implementation Specialist

• Strives to accelerate time-to-value and software adoption, while reducing client churn
• Acts as primary points of contact (via phone and email) for an assigned portfolio of clients
• Manages new client implementation expectations
• Ensures full technical account set-up by assisting with configuration of the database, merchant account, add-ons/business boosters, and configuring compatible point of sale hardware
• Handles inbound customer questions from different channels (phone, email, SMS, chat) within established SLAs for response times
• Meets regularly with new clients to keep their implementation on track and their questions answered
• Strong customer focus on service, satisfaction, enablement, and success
• Works with the Data Services Team to schedule and execute conversions
• Proactively monitors activity of current customers for signals that require outreach or escalation
• Always promotes and upholds the values, mission, and vision of MSI

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to large-scale US Public Sector customers, enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices

Enterprise Implementation Consultant – Public Sector

• Redesign the Onboarding Model (Primary Focus)
• Lead & Evolve the Implementation Team
• Build a Scalable Enablement Engine
• Create Training Content That Replaces Live Training
• Leverage AI & Automation
• Optimize for Efficiency & Outcomes
• Cross-Functional Partnership

Customer Enablement & Implementation Manager

• Serve as the primary compliance partner for mortgage product teams on implementation and support questions
• Translate regulatory and investor requirements into clear business logic
• Conduct pre-launch testing of system rules and workflow configurations
• Perform post-launch validation and control testing
• Analyze production data, control testing results, complaints, and audit findings
• Recommend and help implement remediation plans
• Build cross-functional partnerships with Product, Engineering, Operations, and Legal
• Leverage data analytics, automation, and AI-enabled tools to scale compliance oversight

Senior Compliance Analyst, Product Implementation & Support

• Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment, consistently meeting or exceeding KPIs.
• Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal.
• Lead and support the CSM team through critical customer engagements
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high-performing team

See all jobs on JobTailor

Store Implementation Specialist

Strategic Implementation Consultant – Public Sector

Implementation Specialist

Oracle EPM ARCS Implementation Consultant, 15+ years exp.

Senior Merchant Implementation Manager

Senior Automation Implementation Engineer

Senior Implementation Manager – IBOR, Charles River Development

Strategy and Implementation Manager

Senior Customer Engineer, Enterprise

Project Implementation Manager, Patient Support Services

Implementation Manager – Health Plans

Senior Implementation Specialist

File Implementation Specialist

Implementation Specialist

Enterprise Implementation Consultant – Public Sector

Customer Enablement & Implementation Manager

Senior Compliance Analyst, Product Implementation & Support

Implementation Manager – Public Sector Customer Success