Implementation Specialist

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale US Public Sector customers.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers.
• Juggle multiple customer engagements in parallel and work cross-functionally.

Strategic Implementation Consultant – Public Sector

• - Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency
• - Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned
• - Lead internal and external discovery to understand customer needs and design tailored implementation plans
• - Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can
• - Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
• - Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
• - Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
• - Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials
• **Tech stack:** Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru

Enterprise Implementation Manager

• Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency
• Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned
• Lead internal and external discovery to understand customer needs and design tailored implementation plans
• Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can
• Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
• Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
• Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
• Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials

Implementation Manager

• Lead the end-to-end implementation of PMIS solutions for clients, following best practices and project management standards.
• Engage with client stakeholders to gather requirements, understand workflows, and define project scope.
• Configure PMIS platforms to align with client processes and requirements, ensuring seamless integration with existing systems.
• Administer and maintain the eBuilder environment, including project setup, user provisioning, role/permissions management, and system configuration changes.
• Design, configure, and maintain templates, dashboards, reports, mail merges, document workflows, and other artifacts within eBuilder.
• Liaise with project teams (Task Leads, Document Control, Procurement, etc.) to gather requirements, translate into system configurations, and prioritize enhancements.
• Provide system support and troubleshooting for users.
• Develop training materials and deliver training sessions, refreshers, and onboarding for new users.
• Review and interpret product release notes and enhancements; assess impact on existing configurations; implement updates or changes as needed.
• Manage report and folder subscriptions, user dashboards, and automated notifications.
• Develop and deliver training materials and sessions to ensure successful user adoption.
• Provide ongoing support and troubleshooting for clients post-implementation, addressing any system issues or user inquiries.
• Monitor project progress, assess risks, and report on implementation milestones to stakeholders and management.
• Stay updated on industry trends, advancements in PMIS technology, and best practices to provide knowledgeable recommendations to clients.
• Collaborate with cross-functional teams, including IT, project controls, and client management, to ensure successful integration and use of PMIS tools.
• Contribute to the continuous improvement of Procon's PMIS services and offerings.

PMIS Implementation Consultant – Federal Sector

• Implementation Project lead for planning, design, communication, and execution of scoped requirements
• Creation and utilization of customer project plans, risk identification and remediation planning
• Responsible for internal and external program documentation
• Effectively hosts project calls & discovery workshops with onboarding clients
• Develop and execute strategies to achieve workable customer solutions in line with company goals and scope requirements
• Ensure KPIs (Key Performance Indicators) are on target and effectively communicated to all levels of the organization
• Management of internal and external project expectations and communication
• Organization of customization scoping, documentation, tracking, and invoicing (as applicable)
• Ensures testing of application functionality alongside the Technical Implementation Specialist
• Successful team coordination of initial customer implementation and ongoing platform upgrades
• Manage a team of technical specialists responsible for platform build and project plan execution
• Responsible for overall project quality control throughout development, maintaining brightfin delivery standards
• Establish and maintain strong business relationships with internal and external teams
• Coordinates training and lifecycle transition stages internally and externally
• Identifies business value provided by the contracted solution; understands the business objectives of customers at various stages of the relationship to align services with those objectives
• Capture system or process enhancement opportunities; document and communicate enhancements to appropriate internal stakeholders for work/cost estimations.
• Maintains up to date brightfin application technical knowledge and industry best practices
• Ensures tools are in place for optimal operational efficiency based on brightfin initiatives.

• Manage the deployment of Samsara technology to Mid-Market customers
• Ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Track implementation progress, participation, product adoption, and account health.
• Create launch plans and a roadmap to increase product usage.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Implementation Consultant

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to large-scale US Public Sector customers, enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices

Enterprise Implementation Consultant – Public Sector

• Manage the day-to-day operation of the formative assessment item bank, ensuring content is organized, accessible, and ready for use
• Ensure consistent application of established metadata, tagging, and alignment structures across all formative assets
• Support content teams in using the item bank effectively, including guidance on tagging, alignment, and asset structure
• Maintain a clean, coherent, and high-quality item bank that supports instructional and diagnostic use
• Partner closely with Measurement to ensure governance standards and metadata structures are consistently followed
• Identify gaps, friction points, or inconsistencies in current structures and workflows
• Lead updates and enhancements to item bank structures, metadata models, and processes as needs evolve
• Help translate governance expectations into practical, usable workflows for content teams
• Collaborate with other product and service item bank managers to support alignment and coherence across repositories
• Partner with data governance teams to ensure formative item bank practices align with broader standards and frameworks
• Contribute to shared approaches for metadata, alignment, and asset relationships across School Assessment
• Help reduce duplication and fragmentation by promoting consistent practices across banks
• Enable effective reuse of formative assets through accurate tagging, alignment, and discoverability
• Support responsible use of assets across contexts while maintaining instructional and measurement integrity
• Provide guidance to content teams on how assets can be used or adapted across different assessment contexts
• Promote consistent practices that balance flexibility with system coherence
• Support governance practices for AI-involved formative content, including provenance and asset relationships
• Ensure connections between base items and derived assets are maintained and transparent
• Partner with AI Content Systems and AI Science teams to ensure item bank structures support AI-enabled workflows
• Contribute to responsible and scalable AI-assisted content practices
• Monitor and uphold data quality standards for metadata, alignment, and asset relationships
• Conduct regular audits to identify inconsistencies or risks within the formative item bank
• Support processes for versioning, updates, and retirement of assets
• Partner with technical teams to define requirements for data quality checks and monitoring systems
• Collaborate closely with Content, Psychometrics, Accessibility, Publishing, Product, and Technology teams
• Provide clear guidance, job aids, and support to enable strong adoption of item bank practices
• Act as a key point of support for content teams navigating item bank workflows
• Drive alignment and shared understanding across matrixed teams

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