IT Support

• Day-to-day support Respond to and resolve support tickets covering workstation incidents and service requests for users across multiple global locations.
• Provide on-site and remote technical assistance: diagnose, troubleshoot and resolve hardware, software and connectivity issues for a wide range of users.
• Manage user accounts for onboarding and offboarding, including equipment shipping coordination and IT inventory upkeep.
• Train end-users on hardware, software and security best practices.
• Escalate to the next support level when needed, maintaining clear ownership and status tracking until resolution.
• Adhere to established procedures for logging, reporting and monitoring helpdesk requests.
• Team coordination & improvement Coordinate day-to-day workload and priorities across the support team, ensuring coverage and consistent service quality.
• Document incident resolutions and maintain a knowledge base to reduce repeat handling time and enable team autonomy.
• Maintain a clear, up-to-date view of the support function at all times.

Senior IT Support Coordinator

• Provide technical support to internal employees via remote tools, chat, and email
• Diagnose and resolve hardware, software, and network-related issues across all platforms
• Manage tickets and prioritize requests to ensure timely response and resolution
• Set up, configure, and troubleshoot laptops and mobile devices for team members
• Perform regular maintenance, updates, and software installations on employee devices
• Document solutions and build our knowledge base to help the team learn and grow

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Senior IT Support Coordinator

Helpdesk Support Specialist

Helpdesk Support Specialist, L2