IT Support

• Managing the full corporate hardware lifecycle: procurement with international suppliers, device setup (macOS via Apple Business Manager and MDM), inventory, and shipping to team members
• Handling the technical side of onboarding and offboarding — accounts, access, equipment
• Providing helpdesk support across the organization (Zoho Desk) in English and Ukrainian
• Managing tool access and subscriptions for our 100+ services: access audits, renewals, invoices, and coordination with the finance team
• Supporting security basics — access control, phishing prevention, employee training
• Documenting your work and keep improving our IT processes and knowledge base

Helpdesk System Administrator

• Process system triggered invoice audit and data reconciliation tasks for client invoices
• Generate system-based allocation and accrual reports as per client requirements
• Generate accounts payable reports within our contractual SLAs
• Multi-tasking between several work streams at a fast pace while delivering quality outcomes
• Work with the data entry team on troubleshooting and quality assuring invoice uploads
• Troubleshooting audit, reconciliation, and reporting errors in a timely and service-oriented manner
• Checking the correctness of electronic mappers and working closely with Delivery Managers and Providers integration team in case of re-mapping is needed
• Address data quality issues impacting the client experience
• Track work tasks and status in the system
• Working on providers portal to find additional customers allocation info
• Creating disputes with providers in case errors from their side
• Track and process different client requests
• Checking and analysis of providers data (raw data files, generic files, pdf invoices) to detect inconsistencies

Data Audit Specialist

• Lead and execute high-impact infrastructure initiatives (Networking, SaaS administration, Corporate Security)
• Design and implement AI-driven automations to streamline IT operations
• Own and evolve corporate infrastructure architecture (IAM, MDM, networking)
• Mentor and scale the team through hands-on collaboration and knowledge sharing
• Establish and maintain high-quality ITSM processes and a structured knowledge base
• Ensure business continuity and lead incident response during critical outages
• Align infrastructure roadmap with business goals and manage vendor relationships

IT Support jobs in Ukraine

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Helpdesk System Administrator

Data Audit Specialist

IT Infrastructure Lead