IT Support

• Define end-to-end enterprise data and AI architectures across Data platforms (Fabric, Databricks)
• Lead discovery sessions, strategy workshops, and innovation hubs
• Transition from pre-sales into delivery oversight
• Serve as a technical program lead across multiple accounts
• Drive customer adoption and satisfaction
• Represent the company in strategic client interactions

Enterprise Architect

• Ensure all claims within the unit meet or exceed quality and regulatory requirements.
• Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data.
• Ensure corrective actions are taken to correct deficiencies.
• Recruit and develop people to accomplish #1.
• Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing.
• Identify and implement staff development and training needed to support an effective succession plan.
• Perform timely and responsive employee coaching and performance counseling.
• Provide opportunities, support professional growth and expand staff responsibilities.
• Delegate authority to appropriate levels.
• Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals.
• Communicate corporate, unit, and team goals with direct reports.
• Monitor and reinforce behavior that furthers technical and customer service performance expectations.
• Continuously seek innovative approaches to address organizational issues.
• Ensure effective communication by the unit management team with internal and external customers.
• Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner
• Prepare reports and statistical data on behalf of department regarding performance, cost, staffing, and resource allocation.
• Attend meetings, both intra and inter-department, to evaluate work product, case management system and overall administrative projects
• Participate in committees and projects designed to enhance the organization’s goals and objectives.

Claims Unit Manager – Auto

• Audits Lines of Business (LOBs) ranging in scale and scope and produces audit reports in a timely manner that summarize results of an audit to management
• Develops an audit plan, assesses risks, and provides appropriate coverage for current and/or emerging risks
• Leverages a risk mindset to proactively identify risks, analyze themes, and continually evaluate areas of priority against the company’s risk profile and control environment
• Supports Corporate Audit's mission, goals, and strategies, and drives operational effectiveness while demonstrating a strategic mindset and leading and supporting change
• Leads the design and promotes the use of innovative tools and technological elements to drive continuous coverage of company risks
• Maintains business partner relationships for areas assigned and challenges business management to adopt appropriate policies, procedures, and effective controls designed to mitigate risks
• Manages team performance by training, mentoring, defining development plans for team

Senior Audit Manager

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Lead multiple complex audit projects at the same time
• Review business processes and risks before audits begin
• Create audit plans, timelines, and assign work to the team
• Manage audit scope, review work, and provide feedback
• Write clear audit findings and reports for senior leadership
• Perform and document audit work using professional standards
• Execute testing and create detailed work papers
• Analyze results, business impact, and control effectiveness
• Document processes, findings, and exceptions clearly
• Communicate findings and resolve issues with audit and business leaders
• Support internal audit initiatives and reporting needs
• Model integrity, ethics, and respect for diversity
• Contribute to a positive and collaborative audit team culture

Project Manager – Internal Audit, Pharmacy Benefit Manager

• Responsible for overall planning, management, and completion of IT projects for specific business units.
• Uses project management skills to assign roles, identify resource requirements, and define project deliverables.
• Works with customers to develop project scope of work documents and project work plans.
• Provide leadership and demonstrate understanding of system development.
• Assigns, schedules, trains, reviews, and monitors project work to ensure progress.

Project Manager, IT Support

• Acts as first line of support and technical issue resolution regarding the efficient operation and use of information systems and resources.
• Properly tracks, escalates, and documents unresolved issues in a timely manner.
• Provides excellent customer service to all employees.
• Serve as the primary contact for all desktop, technical, and application support end-user calls.
• Provide an independent level of entry level support for user issues with software, hardware, peripherals, mobile devices and other technologies.
• Work with end-users to ensure positive impact on all systems and services.
• Track, monitor and maintain adherence to IT service level standards of assigned service requests and tickets.
• Act as primary point of contact for all outstanding ticket escalation.
• Demonstrate proficiency and accuracy of administrative tasks on assigned systems.
• Demonstrate professional and detailed oral and written communication skills.
• Provide exceptional customer service and support.
• Perform all tasks in compliance with Bank policies and procedures.
• Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to the position.

On-site Help Desk Technician – Temp to Perm

• Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals
• Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement
• Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions
• Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues
• Provides inspection, coaching and feedback to motivate, differentiate and improve performance, while assessing talent and building bench strength for roles across the organization
• Actively manages expenses and budgets in alignment with objectives, making sound financial decisions
• Delivers results by effectively prioritizing, inspecting and appropriately delegating team work
• Leads a team of valuation professionals, optimizing knowledge of equipment markets and applying market intelligence to risk/return parameters of new transactions; evaluates new target markets and supports analysis, winning, and management of new equipment investment opportunities
• Builds and maintains relationships with internal and external customers to support the growth of the Leasing portfolio; demonstrates knowledge of a wide range of equipment types and markets, including Trucking, Mining and Construction, Rail, Materials Handling, Warehouse Equipment, Energy, Marine, and Manufacturing
• Manages the evaluation process for a high volume of assets and transactions across diverse equipment types (excluding aircraft), ensuring adherence to EMG policies, procedures, controls, and analytical principles

Credit Manager II – Valuation, Equipment Management

• Lead and coordinate enterprise Release Management activities across multiple technology teams, portfolios, and initiatives.
• Establish and align structured Release Management processes with ITIL best practices while remaining adaptable to both traditional and high-velocity delivery models.
• Facilitate release readiness reviews, risk and dependency assessments, and Go/No-Go decision processes.
• Maintain enterprise release calendars, deployment schedules, and maintenance windows.
• Ensure alignment with Change Management governance and ITIL operational disciplines.
• Utilize ServiceNow ITSM to manage Change and Release records and ensure process compliance.
• Partner with Engineering, Infrastructure, Product, and Operations teams to coordinate release planning and implementation.
• Identify risks, dependencies, and potential deployment conflicts across initiatives and value streams.
• Provide clear communication and reporting on release readiness, risks, and outcomes to stakeholders and leadership.
• Develop and maintain release templates, implementation frameworks, and operational playbooks.
• Leverage tools such as Jira, Confluence, and SharePoint to document and track release activities.
• Support coordination between ITSM platforms and DevOps delivery tools such as GitLab and GitHub.
• Identify opportunities to automate repeatable Release Management processes and reporting activities to reduce manual overhead at enterprise scale.
• Promote continuous improvement within Release Management operations and processes.
• Drive innovation within Release Management by identifying and exploring opportunities to leverage AI, automation, and intelligent agents.

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