IT Support

• Lead and direct complex, cross-functional technology projects ensuring familiarity with scope, objectives and technical dependencies.
• Partner closely with the Technology team as the primary project driver while maintaining alignment with Business Transformation standards and governance practices
• Establish and document clear roles and responsibilities for project team members across technology and business functions.
• Develop and update project plans including tasks, milestones, responsibilities, dependencies, timeline, and status.
• Communicate project plans to affected parties to ensure a common understanding, set proper expectations, and align technical and non-technical stakeholders.
• Manage projects in Smartsheet, the Enterprise Project Management Software, ensuring consistent use of shared tools and templates across enterprise projects
• Facilitate project meetings and create & publish all project and meeting materials, including technology summaries accessible to non-technical audiences.
• Identify, capture and escalate any project issues, risks, actions, and blockers, including those with technical complexity or cross-functional impact.
• Monitor project work and execute change control where necessary.
• Manage project budget, including vendor and licensing costs, where applicable.
• Develop and execute change management plans to support technology adoption across impacted teams and business units
• Coordinate the integration of new technologies, platforms, systems into the Great Gray environment
• Identify risk-related issues needing escalation to executive management.
• Interact with employees at all levels of the organization as well as external technology vendors and partners involved in projects.
• Manage changes to project scope and schedule.
• Complete other related duties as assigned.

Senior IT Project Manager

• Lead end-to-end SOX programs, including planning, execution, and delivery across ITGCs, ITACs, and key business process controls
• Drive risk assessments, control scoping, testing, deficiency evaluation, and remediation
• Define program roadmaps, milestones, and success metrics, ensuring alignment with compliance and audit requirements
• Coordinate with Internal Audit and external auditors to support audit readiness and reliance
• Drive implementation of controls across modern technology environments
• Lead complex, cross-functional programs spanning multiple systems, teams, and business domains
• Embed controls across the software development lifecycle (SDLC)

Senior SOX Manager – IT

• Define end-to-end enterprise data and AI architectures across Data platforms (Fabric, Databricks)
• Lead discovery sessions, strategy workshops, and innovation hubs
• Transition from pre-sales into delivery oversight
• Serve as a technical program lead across multiple accounts
• Drive customer adoption and satisfaction
• Represent the company in strategic client interactions

Enterprise Architect

• Ensure all claims within the unit meet or exceed quality and regulatory requirements.
• Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data.
• Ensure corrective actions are taken to correct deficiencies.
• Recruit and develop people to accomplish #1.
• Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing.
• Identify and implement staff development and training needed to support an effective succession plan.
• Perform timely and responsive employee coaching and performance counseling.
• Provide opportunities, support professional growth and expand staff responsibilities.
• Delegate authority to appropriate levels.
• Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals.
• Communicate corporate, unit, and team goals with direct reports.
• Monitor and reinforce behavior that furthers technical and customer service performance expectations.
• Continuously seek innovative approaches to address organizational issues.
• Ensure effective communication by the unit management team with internal and external customers.
• Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner
• Prepare reports and statistical data on behalf of department regarding performance, cost, staffing, and resource allocation.
• Attend meetings, both intra and inter-department, to evaluate work product, case management system and overall administrative projects
• Participate in committees and projects designed to enhance the organization’s goals and objectives.

IT Support jobs in Rhode Island

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Senior IT Project Manager

Senior SOX Manager – IT

Enterprise Architect

Claims Unit Manager – Auto