Claims Unit Manager – Auto

AAA

Claims Unit Manager overseeing 4-10 Claims Teams and facilitating strategies for improved performance. Ensures compliance with regulations and drives employee development.

Posted 5/27/2026full-timeLincoln • Connecticut, Massachusetts, Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $120,500 - $160,800 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

claims handlingoperations managementperformance reportingstatistical analysiscase management

Soft Skills

leadershipemployee coachingperformance counselingorganizational skillsplanning skillsoral communicationwritten communicationinterpersonal skillschange managementcustomer service

Certifications & Qualifications

Bachelor's degreevalid driver's license

Industry Keywords

quality requirementsregulatory requirementsstaff developmentsuccession planningaudit monitoringcustomer survey datacorrective actionsresource allocationcorporate goalsorganizational issues

About the role

Key responsibilities & impact

Ensure all claims within the unit meet or exceed quality and regulatory requirements.
Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data.
Ensure corrective actions are taken to correct deficiencies.
Recruit and develop people to accomplish #1.
Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing.
Identify and implement staff development and training needed to support an effective succession plan.
Perform timely and responsive employee coaching and performance counseling.
Provide opportunities, support professional growth and expand staff responsibilities.
Delegate authority to appropriate levels.
Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals.
Communicate corporate, unit, and team goals with direct reports.
Monitor and reinforce behavior that furthers technical and customer service performance expectations.
Continuously seek innovative approaches to address organizational issues.
Ensure effective communication by the unit management team with internal and external customers.
Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner
Prepare reports and statistical data on behalf of department regarding performance, cost, staffing, and resource allocation.
Attend meetings, both intra and inter-department, to evaluate work product, case management system and overall administrative projects
Participate in committees and projects designed to enhance the organization’s goals and objectives.

Requirements

What you’ll need

Bachelors Equivalent combination of education and experience
Preferred 7-9 years Claims handling and/or operations.
Required 4-6 years Management/Supervisory
Preferred Advanced organizational and planning skills required.
Advanced oral and written communication skills required.
Advance interpersonal skills necessary
Ability to effectively lead change.
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)