IT Support

• Lead day-to-day IT helpdesk operations and supervise support team performance
• Manage and prioritize ticket queues to ensure timely resolution and SLA adherence
• Serve as the escalation point for complex technical issues (Tier 2/3 support)
• Coach, mentor, and develop helpdesk team members
• Support hiring, onboarding, and training of new IT staff
• Provide IT support for a fully remote workforce, including onboarding and offboarding
• Troubleshoot issues across devices, networks, and SaaS applications
• Administer and support core systems, including Google Workspace and other SaaS tools
• Manage endpoint environments across Windows and macOS, including MDM platforms
• Improve helpdesk workflows, automation, and overall operational efficiency
• Maintain clear documentation and contribute to a scalable knowledge base
• Deliver a high-quality support experience through clear communication and user-focused service

IT/Helpdesk Supervisor

• Lead a complex IT migration project from the IT perspective, ensuring successful delivery and alignment across business and technical teams.
• Coordinate and align cross-functional stakeholders, including local and global teams, to drive project objectives and milestones.
• Manage project governance, including status reporting, risk management, dependency tracking, and executive updates.
• Facilitate project meetings, workshops, steering committees, and decision-making sessions.
• Collaborate closely with technical teams throughout the project lifecycle, supporting solution implementation and delivery.
• Monitor project progress using project management tools, ensuring timely resolution of issues and effective backlog tracking.
• Identify, assess, and mitigate project risks, issues, and roadblocks to minimize impact on delivery timelines.
• Drive effective communication and stakeholder engagement to ensure successful project execution and adoption.

IT Project Manager

• Definiowanie i realizacja strategii rozwoju produktu/ów.
• Zapewnienie zgodności z wymaganiami rynku i oczekiwaniami klientów.
• Zarządzanie backlogiem i roadmapą produktu/ów.
• Współpraca z zespołem deweloperskim, interesariuszami i klientami.
• Analiza rynku, konkurencji i trendów technologicznych.
• Optymalizacja procesów i zwiększanie wartości biznesowej produktu/ów.
• Współudział w wypracowywaniu wizji produktu oraz kierunków jego rozwoju.
• Zbieranie, identyfikowanie i priorytetyzacja potrzeb biznesowych.
• Przygotowywanie analiz dotyczących sytuacji rynkowej i trendów na rynku.
• Wdrażanie i rozwijanie strategii produktu.
• Budowanie i utrzymywanie backlogu produktu oraz kreowanie roadmapy jego rozwoju – zarówno biznesowo, jak i technologicznie.
• Dbanie o spójność architektury logicznej rozwiązania oraz realizację zakładanych procesów biznesowych.
• Współudział w budowaniu samoorganizującego się zespołu projektowego.
• Wspólne wypracowywanie harmonogramu realizacji na podstawie zakresu, podziału na sprinty oraz czynników zewnętrznych i oczekiwań biznesowych.
• Udział i prowadzenie ceremonii agile’owych.
• Zapewnienie wysokiej jakości pracy oraz terminowej realizacji projektów.
• Ustalanie jasnych oczekiwań, śledzenie postępów projektu i przekazywanie informacji zwrotnych zespołowi.
• Utrzymywanie jasnej i rzeczowej komunikacji z klientami oraz rozwijanie dobrych relacji opartych na partnerstwie.
• Raportowanie wyników oraz identyfikowanie i zgłaszanie krytycznych przeszkód w realizacji celów projektu.
• Reprezentowanie firmy, produktu i wartości organizacji na spotkaniach biznesowych, konferencjach oraz targach.
• Kontrolowanie budżetu projektu oraz monitorowanie jego rentowności.
• Optymalizacja kosztów i zapewnienie efektywnego wykorzystania zasobów.

• Project manage and facilitate sessions with our stakeholders from the Business, our vendor, and colleagues from SAP IT
• Make sure the right tasks are assigned to the right part and proactively follow up on the agreed scope
• Ensure we make progress and milestones on the road map are met
• Work with business and other SAP professionals to craft, implement, test, train, and rollout solutions
• Delivery lead /SPOC/track lead for selected focus projects – Roll out, EPM. legal and more
• Collaborate with assigned project team in providing business and functional support on DSV SAP S/4HANA
• Collaborate with assigned project team in providing clear and detailed technical documentation that complements the functional documentation
• Collaborate with assigned project team in preparing requirement, design, and technical documentation
• Collaborate with assigned project team in assessing impact and gaps in the current business processes

Project IT Finance Delivery Manager

• Own and manage the lifecycle of assigned IT solutions and applications
• Act as the primary contact for business stakeholders regarding solution requirements and improvements
• Gather, analyze, and prioritize business requirements and translate them into technical solution designs
• Coordinate solution implementation, upgrades, releases, and change requests
• Manage relationships with external software vendors and service providers
• Monitor application performance, availability, and service quality
• Coordinate incident, problem, and change management activities with IT support teams
• Ensure compliance with IT governance, security, and regulatory requirements
• Develop and maintain solution roadmaps aligned with business strategy
• Lead or support IT projects related to assigned solutions
• Maintain solution architecture, documentation, and knowledge repositories
• Identify opportunities for process optimization, automation, and continuous improvement
• Collaborate with cross-functional IT teams including Infrastructure, Security, Development, and Service Management

IT Specialist

• Analyze business and functional requirements to develop test scenarios and test cases
• Plan, prepare, execute, and document functional, integration, regression, system, and user acceptance testing
• Validate software functionality against business requirements and acceptance criteria
• Identify, document, prioritize, and track software defects through resolution
• Collaborate with developers, business analysts, solution managers, and business users to resolve issues
• Prepare and maintain test plans, test cases, test scripts, and test documentation
• Support test environment preparation and test data management
• Participate in release validation and deployment verification activities
• Perform manual testing and support automated testing initiatives where applicable
• Contribute to continuous improvement of testing processes, standards, and methodologies
• Provide regular test status reports and quality metrics to project stakeholders
• Participate in Agile ceremonies and support quality assurance throughout the software development lifecycle

IT Test Manager

• Support the organization’s vision and strategic direction
• Define, manage, and monitor processes across Azure DevOps, SonarQube, GitHub, Docker, and Visual Studio/MSDN
• Showcase expertise as a key resource in IS services
• Describe and define IT processes/services and maintain service-related information
• Prepare and maintain process documentation
• Apply measurement and reporting management practices
• Provide consultation and support installation of IS services
• Govern GitHub Enterprise Cloud and GitHub Copilot for ABB Enterprises
• Create automation scripts to limit manual workload

IT Technical Specialist

• Take full ownership of IT operations and infrastructure across Poland and Hungary.
• Administer Azure and on-premises environments — hands-on, independently, every day.
• Run ITIL processes in practice — incident, problem, change, asset and configuration management.
• Manage outsourced IT vendors — contracts, SLAs, escalations, performance reviews.
• Coordinate IT procurement and support budget control.
• Ensure IT security, compliance, and business continuity.
• Be the single point of ownership for IT across Poland and Hungary.

Senior IT Operations Professional, Azure, Hybrid Infrastructure

• Execute assigned audit engagements from planning through to reporting under the guidance of the Head of Audit.
• Conduct walkthroughs, document processes, and evaluate the design and operating effectiveness of internal controls.
• Perform comprehensive testing of IT General Controls (ITGCs) and automated or manual business process controls across key systems and platforms.
• Leverage direct system data extraction and automated testing techniques rather than relying solely on manual samples.
• Prepare clear working papers supporting audit conclusions using a proportionate, risk-based approach.
• Test compliance across group entities, including EU (MiFID II, AIFMD, UCITS, GDPR, AML), UK (FCA, SMCR, Consumer Duty), Hong Kong (SFC Code of Conduct, AML/CFT), and Dubai (DFSA Rulebook, AML).
• Stay informed of global regulatory developments while collaborating with local compliance teams to gather information and clarify expectations.
• Draft audit findings, discuss results with process owners, and agree on practical management action plans (MAPs).
• Monitor the status of open findings, rigorously validate remediation actions, and maintain accurate audit system records.
• Manage co-sourced and outsourced audit providers to ensure seamless, high-quality execution of specialized reviews.
• Assist the Head of Audit with Audit Committee materials, support external audits, and coordinate regulatory examinations.
• Contribute to continuous improvement initiatives, specifically driving the development of data analytics and continuous auditing capabilities.

Compliance Audit Manager

• Ownership po stronie SSO nad SAP
• Wsparcie wdrażania SAP w obsługiwanych i nowych spółkach oraz ich tranzycji do modelu SSO
• Koordynacja wymagań biznesowych między Finance, IT, lokalnymi spółkami
• Udział w mapowaniu procesów as-is / to-be dla P2P, O2C, GL i workflow
• Koordynacja testów UAT, walidacji danych, cut-overu i stabilizacji po go-live
• Analiza błędów systemowych, interfejsów, raportów i master data
• Wsparcie użytkowników SAP
• Opracowanie i przeprowadzenie szkoleń
• Koordynacja zgłoszeń do IT/SAP support
• Wsparcie raportowania i usprawnień procesowych

SAP Finance Key User, SAP FI Key User, SSO Finance Systems Support Specialist

• Manage IT projects and support IT infrastructure
• Collaborate with cross-functional teams
• Ensure system security & reliability
• Develop and implement IT strategies

• Provide solution recommendations, consider scope and client requirements as well as take care of the configurations on SAP SD module
• Provide functional support on order processing, pricing, delivery, billing, EDI and other relevant integrations
• Ensure proper technical design, configuration, business requirements gathering and creation of technical specifications within the DSV SAP template
• Preparing requirement, design and technical documentation
• Assess impact and gaps in the current business processes
• Work with business and other SAP professionals to craft, implement, test, train, and rollout solutions
• Apply problem-solving and critical-thinking skills to visualize and develop solutions to key business or technical challenges

IT Specialist – SAP S/4HANA, SD, OTC

• Administer and improve our core IT platforms across MDM, SaaS, identity, cloud, office networking and automation.
• Manage company devices and endpoint management solutions such as Jamf, Intune or similar.
• Administer identity, directory and SSO platforms, with a strong focus on Okta, Google Workspace and Microsoft Entra ID.
• Work with SSO, user lifecycle and provisioning setups using technologies such as SAML, SCIM, or OAuth.
• Manage key SaaS and collaboration platforms, including Google Workspace, Atlassian, Slack and other business-critical tools.
• Support cloud administration across Azure, including access management, configuration, monitoring and security best practices.
• Support and improve office network infrastructure, especially UniFi/Ubiquiti environments, including Wi-Fi, switches, VLANs, VPNs and basic troubleshooting.
• Improve user lifecycle management, including onboarding, offboarding, role-based access, access reviews and least-privilege configurations.
• Support secure adoption of AI tools, including access control, data protection, and usage guidelines.
• Help maintain and improve security and data privacy controls across endpoints, SaaS tools, cloud platforms and networks.
• Create and maintain clear technical documentation, internal procedures and self-service materials.
• Collaborate with cross-location teams to keep our IT environment reliable, secure and scalable.

IT Administrator

• Provides technical support to users via email, phone and Help-Desk portal
• Manages the workstations and the necessary hardware peripherals
• Monitors hardware functionality and takes action where necessary
• Manages software installation and set up on computers according to the specifications given
• Trains end users on how to use new software and IT equipment
• Organises and schedules updates and maintenance with users
• Maintains repair and correction records
• Identifies deficiencies in network peripherals and equipment

• Liderar la gobernanza de la arquitectura empresarial para programas públicos de la UE
• Consultar y contribuir al desarrollo de capacidades arquitectónicas de la organización
• Diseñar y comunicar la arquitectura empresarial
• Establecer procesos para desarrollos y gestión de la arquitectura empresarial
• Preparar documentación del sistema y proporcionar presentaciones

IT Support jobs in Poland

See all jobs on JobTailor

IT/Helpdesk Supervisor

IT Project Manager

IT Project Manager

Project IT Finance Delivery Manager

IT Specialist

IT Test Manager

IT Technical Specialist

Senior IT Operations Professional, Azure, Hybrid Infrastructure

Compliance Audit Manager

SAP Finance Key User, SAP FI Key User, SSO Finance Systems Support Specialist

IT Specialist

IT Specialist – SAP S/4HANA, SD, OTC

IT Administrator

IT Administrator

Enterprise Architect – Frontex