IT Support

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Helpdesk Medewerker, Nederlands

• - Owns the availability, performance, and security posture of Omilia's IT infrastructure across network, server, and cloud layers.
• - Accountable for infrastructure lifecycle management: capacity planning, procurement, deployment, maintenance, and decommissioning.
• - Responsible for backup integrity, disaster recovery readiness, and business continuity across all managed systems.
• - Ensures infrastructure compliance with Omilia's security policies and relevant certifications (ISO 27001, SOC 2, PCI-DSS).
• - Contributes to infrastructure strategy and roadmap, identifying opportunities to improve resilience, efficiency, and cost.
• - Administer and maintain network infrastructure: LAN/WAN, firewalls, VPN, DNS, DHCP, and switching/routing equipment.
• - Manage server infrastructure (physical and virtual) including provisioning, patching, performance tuning, and decommissioning.
• - Administer cloud infrastructure across GCP, AWS, or Azure: compute, storage, networking, and IAM configurations.
• - Manage virtualisation platforms (VMware, Hyper-V) and containerisation environments where applicable.
• - Implement and maintain backup and disaster recovery solutions; conduct periodic DR tests and document outcomes.
• - Monitor infrastructure health using observability tools (e.g. Zabbix, Datadog, Grafana); respond to and resolve infrastructure incidents.
• - Enforce infrastructure security controls: patch management, vulnerability remediation, access hardening, and certificate management.
• - Manage on-premises and cloud storage solutions, ensuring data integrity, retention compliance, and performance.
• - Maintain infrastructure documentation: network diagrams, runbooks, configuration baselines, and change records.
• - Support IT security audits and contribute infrastructure evidence to compliance programmes (ISO 27001, SOC 2, PCI-DSS).

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Helpdesk Medewerker, Nederlands

IT Infrastructure Administrator