IT Support

• Overseeing all aspects of owned projects
• Managing internal resources and vendors to ensure projects are completed on time and within budget
• Leading end-to-end delivery of IT Infrastructure, Data Center, Cloud Migration, Integration and Automation projects
• Managing and leading the project team
• Ensuring project’s deliverables are defined and agreed with Project Owner
• Confirming feasibility of project delivery
• Preparing UAT and Training strategy
• Handing-over project to Support
• Working with the PMO to facilitate process improvements to Project Management
• Project planning and control including developing and maintaining a detailed project plan, managing project deliverables in line with the project plan
• Recording and managing project issues and escalating where necessary
• Resolving cross-functional issues at project level
• Managing project scope and change control and escalating issues where necessary
• Monitoring project progress and performance
• Providing status reports to the Project Owner
• Liaising with, and updates progress to, project board/senior management
• Managing project evaluation and dissemination activities
• Working closely with users to ensure the project meets business needs

IT Project Manager – Networks, Hardware

• Assist with installing, configuring, and maintaining computer systems
• Provide technical support to staff (hardware, software, and network issues)
• Help monitor and maintain network systems, backups, and security tools
• Document IT procedures, incidents, and solutions
• Participate with the IT team in routine maintenance tasks and system upgrades

IT Engineer

• Create long- and short-term plans, including setting targets for milestones and adhering to deadlines.
• Delegate tasks on the project to employees best positioned to complete them.
• Make effective decisions when presented with multiple options for how to progress with the project.
• Serve as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy.
• Communicate with executives or the board to keep the project aligned with their goals.
• Perform quality control on the project throughout development to maintain the standards expected.
• Adjust schedules and targets on the project as needs or financing for the project change.

IT Project Manager

• Is responsible for the deployment, maintenance, and continuous operation of IT infrastructure across office locations, ensuring system availability, performance, security, and compliance with HQ standards.
• Oversees IT assets, infrastructure lifecycle, and coordination of external vendors and service providers, including maintenance activities for systems, servers, networks, and telecommunications.
• Manages IT suppliers and service partners, including performance monitoring, coordination, and support in service delivery and negotiations.
• Ensures adherence to IT security and cybersecurity policies, acting as the local coordination point for related communications and escalations.
• Supports IT project implementation within the office environment and ensures operational readiness of new systems and services.
• Acts as the local liaison with HQ Digital Workplace and Cybersecurity teams, as well as relevant external authorities, ensuring alignment and timely resolution of IT-related matters.
• Supervises one IT Support Administrator and provides day-to-day coordination of local IT support activities.

IT Support Supervisor

• Παροχή υπηρεσιών τηλεφωνικής και γραπτής εξυπηρέτησης χρηστών και τεχνικής υποστήριξης 1ου επιπέδου με χρήση σύγχρονων εργαλείων (ticketing system, Call Center, κλπ).
• Επιβεβαίωση ορθής λειτουργίας των εφαρμογών.
• Συγγραφή εγχειριδίων χρήσης.

Helpdesk Agent

• Jij bent het eerste aanspreekpunt voor klanten via telefoon, e-mail en chat
• Werken vanuit het moderne kantoor in Athene of volledig vanuit huis zolang je in Athene woont

IT Support jobs in Greece

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IT Project Manager – Networks, Hardware

IT Engineer

IT Project Manager

IT Support Supervisor

Helpdesk Agent

Helpdesk Medewerker, Nederlands