IT Support

• Lead and manage enterprise internal audit activities aligned with global regulatory requirements including MDSAP, QMSR, and ISO 13485.
• Develop and execute risk-based audit schedule, audit plans across Medtronic operating units, manufacturing sites, and enterprise functions.
• Serve as Lead Auditor for complex or high-impact compliance audits.
• Ensure audits are conducted in accordance with internal procedures, regulatory expectations, and recognized auditing standards.
• Provide subject matter expertise on regulatory quality requirements and global compliance expectations.
• Evaluate the effectiveness and maturity of quality system processes across the organization.
• Identify systemic compliance risks and provide recommendations for mitigation.
• Support enterprise preparation for regulatory inspections and external audits.
• Lead and/or participate in mock inspections and readiness assessments to strengthen organizational preparedness.
• Track compliance trends and escalate systemic risks to leadership as appropriate.

Senior Compliance/Audit Manager

• Lead and develop a globally distributed, technically diverse IT operations team.
• Ensure reliable, secure, and scalable IT operations across infrastructure and end-user platforms.
• Design, implement, and mature ITIL-aligned ITSM processes (Incident, Problem, Change, Request, Knowledge).
• Establish and operate an effective Major Incident Management (MIM) and on-call / escalation model across regions/time zones.
• Own Disaster Recovery (DR) and Business Continuity Planning (BCP), including documentation, testing, and continuous improvement.
• Provide operational leadership for Microsoft platforms: Azure, Microsoft 365, and Intune.
• Own and oversee core infrastructure operations: network (WAN/LAN/Wi Fi, internet circuits, firewalls), data centers/colocation (facilities coordination, racks/stack, power/cooling), telecom/voice, servers/compute, virtualization, storage, backup, and recovery.
• Drive monitoring/observability maturity (alert quality, event correlation, runbooks) and reduce noise while improving detection time.
• Own operational governance for patching, vulnerability remediation, endpoint/server hardening, and configuration standards (in partnership with Security).
• Champion configuration management and accurate asset/service inventories (CMDB), including dependencies required for DR and incident response.
• Own carrier and telecom/network vendor management, including circuit sourcing and renewals, SLA/OLA enforcement, cost optimization, and escalation through outages.
• Oversee vendor/managed service performance, including contract deliverables, service quality reviews, and escalation management.
• Establish and track operational KPIs, SLAs, and service health metrics; drive action based on trends and recurring issues.
• Map end-to-end operational processes and drive measurable, continuous improvement initiatives through standardization and automation.
• Communicate clearly with executive stakeholders on risk, stability, and operational performance.
• Build Power BI/Tableau dashboards for executive reporting on IT infrastructure health.

Director, IT Infrastructure

• Lead and direct complex, cross-functional technology projects ensuring familiarity with scope, objectives and technical dependencies.
• Partner closely with the Technology team as the primary project driver while maintaining alignment with Business Transformation standards and governance practices
• Establish and document clear roles and responsibilities for project team members across technology and business functions.
• Develop and update project plans including tasks, milestones, responsibilities, dependencies, timeline, and status.
• Communicate project plans to affected parties to ensure a common understanding, set proper expectations, and align technical and non-technical stakeholders.
• Manage projects in Smartsheet, the Enterprise Project Management Software, ensuring consistent use of shared tools and templates across enterprise projects
• Facilitate project meetings and create & publish all project and meeting materials, including technology summaries accessible to non-technical audiences.
• Identify, capture and escalate any project issues, risks, actions, and blockers, including those with technical complexity or cross-functional impact.
• Monitor project work and execute change control where necessary.
• Manage project budget, including vendor and licensing costs, where applicable.
• Develop and execute change management plans to support technology adoption across impacted teams and business units
• Coordinate the integration of new technologies, platforms, systems into the Great Gray environment
• Identify risk-related issues needing escalation to executive management.
• Interact with employees at all levels of the organization as well as external technology vendors and partners involved in projects.
• Manage changes to project scope and schedule.
• Complete other related duties as assigned.

Senior IT Project Manager

• Lead end-to-end SOX programs, including planning, execution, and delivery across ITGCs, ITACs, and key business process controls
• Drive risk assessments, control scoping, testing, deficiency evaluation, and remediation
• Define program roadmaps, milestones, and success metrics, ensuring alignment with compliance and audit requirements
• Coordinate with Internal Audit and external auditors to support audit readiness and reliance
• Drive implementation of controls across modern technology environments
• Lead complex, cross-functional programs spanning multiple systems, teams, and business domains
• Embed controls across the software development lifecycle (SDLC)

Senior SOX Manager – IT

• Responsible for leading the development of business aligned strategies that transform the capabilities of the enterprise and guiding the evolution of the enterprise to take advantage of those capabilities.
• Provide direction and governance processes over the development, evolution, and delivery of enterprise outcomes that span all areas of IT.
• Will work across application and technology silos to provide ‘big picture’ leadership and direction to the supporting application and technology teams.
• This includes developing, communicating, and maintaining the strategic roadmap of a complex ecosystem that will coordinate across all silos of the individual application and technology roadmaps.
• Identify assessment and testing approaches for the business solution to ensure resiliency characteristics are understood, risk can be mitigated, and the ongoing solution evolves to sit on current and standard platforms.
• Lead analysis and design of the technical solution for comprehensive resiliency, disaster recovery, performance of the ecosystem.
• Operational responsibilities include leading multiple support teams, vendor partners and business partners during critical incidents, scheduled changes or testing initiatives for the entire ecosystem.
• Maintain a relationship with current vendors regarding future direction. Must maintain a close relationship with all domain and business areas to ensure synergy.

Senior Enterprise Architect – Hybrid

• Design and implement new systems and features
• Modify and maintain existing systems for adaptation to business and/or technology changes
• Engage directly with IT management, development teams, technical delivery teams, and vendors
• Drive the software change and release management processes
• Ensure that software deliverables comply with quality standards and are completed on time
• May manage moderately sized projects or processes
• Mentor lower-level engineers
• Communicate with parties within and outside of own discipline
• Make significant improvements of processes, systems or products to enhance performance of work area.

Senior Software Engineer – Hybrid

• Responsible for managing, leading, and executing IT assurance activities over the technology environment supporting the Institutional Services (Capital Markets) and Wealth Management (ISWM) domain
• Oversee ongoing risk assessment, audit execution, and continuous monitoring specific to the technologies supporting the ISWM business
• Regularly consult with Audit Leadership responsible for the Cybersecurity and Technology domains
• Support the department’s risk assessment process and development of the annual audit plan
• Independently manage all phases of the audit process—including planning, execution, continuous auditing, and validation procedures—in a risk-focused manner
• Lead a team of auditors in the identification, assessment, and testing of key IT controls impacting the ISWM domain
• Communicate audit status, emerging risks, and significant issues clearly and proactively to audit leadership and business executives
• Coach, mentor, and oversee audit team members
• Adhere to all company policies, risk management frameworks, and regulatory standards applicable to audit and operational risk

IT Audit Manager – Institutional Services, Wealth Management

• Provide technology support to end-users, troubleshooting incident requests and delivering technical training with excellent customer service.
• Set up and manage computers, printers, audio / visual equipment and mobile devices.
• Oversee the IT inventory system, tracking assets and performing scheduled preventative maintenance.
• Coordinate and execute technology equipment moves and ensure cabling standards are upheld.
• Manage user accounts, including permissions.

IT Systems Technician

• Define and maintain the execution strategy and operating framework for IT controls and technology compliance in support of SOX 404, ICFR, and broader regulatory requirements.
• Establish, enhance, and maintain ITGC and automated controls frameworks, ensuring consistency, standardization, and alignment across platforms, systems, and business units.
• Serve as a key IT representative in SOX governance forums, providing subject matter expertise to challenge control adequacy, identify risks, and support escalation of material deficiencies as needed.
• Serve as the IT subject matter authority supporting the IT components of the SOX control uplift, ensuring alignment with enterprise systems, ERP strategy, and transformation initiatives.
• Provide strategic guidance on control design, remediation, and optimization initiatives, ensuring alignment with regulatory expectations and sustainable control execution.
• Support execution of IT-related SOX initiatives, partnering with IT, Finance, and business stakeholders to ensure consistency with established frameworks and standards.
• Lead the development and execution of IT risk assessments related to financial reporting systems, data integrity, access, change management, and interface controls.
• Guide mitigation strategies for technology-related ICFR risks, ensuring effective and sustainable remediation of control deficiencies.
• Partner with technology and architecture teams to ensure secure, compliant design and implementation of new systems, upgrades, and integrations.
• Engage and influence stakeholders across IT, Finance, Risk, Corporate Legal and Internal Audit to resolve control issues, strengthen execution, and reinforce accountability.
• Act as a primary IT liaison supporting external auditors, regulators, and advisory partners, providing subject matter expertise on technology controls, SOX testing, and remediation approaches.
• Provide clear and concise communication to IT leadership on technology control posture, audit readiness, emerging risks, and remediation status.
• Support planning and prioritization of IT controls activities, aligning efforts to audit requirements, regulatory expectations, and program objectives.
• Evaluate risk and operational impacts of control decisions, supporting practical, efficient, and sustainable compliance solutions.
• Provide guidance and oversight to control owners, reinforcing execution expectations, evidence quality, and audit readiness across IT teams.
• Champion a culture of strong IT governance, accountability, and control awareness across the IT organization.

Senior Manager, IT Controls & Audit Compliance

• Leading strategic, complex, platform opportunities.
• Identifying and analyzing key systems, dependencies, and integration points within the overall solution landscape, developing solution maps.
• Providing expert guidance to sales and deal teams on how to differentiate with Workday technology.
• Collaborating across functional groups (Value Management, Services, Customer Success Management) to create customer experiences that build long-term, sustainable relationships.

Enterprise Architect

• Review and adjudicate claims in accordance with ACAS claim processing guidelines
• Work closely with other members of the Commercial Services Operations team providing root cause analysis and precise resolution of affected claims
• Ensure the rework project claims are resolved accurately and on time
• Serve as a medical/hospital claim processor for rework projects, compliance, and complex issues

Claim Benefit Specialist

• Provide day-to-day support for the administration of the companys full suite of employee benefits.
• Assist employees across multiple business groups, ensuring timely, accurate processing of benefit elections, responding to inquiries, and supporting compliance activities.
• Process new hire enrollments, qualifying life events, and terminations.
• Assist with annual open enrollment, including system testing, employee support, and data audits.
• Maintain accurate employee benefit records and audit vendor files for discrepancies.
• Conduct New Hire Orientation as required.
• Support administration of FMLA and other statutory or company-sponsored leave programs.
• Ensure accurate tracking and documentation of employee leave cases.
• Provide employees with required forms, timelines, and communication related to leave.
• Serve as the first point of contact for employee benefit questions across multiple employee groups.
• Assist in developing benefit communications, FAQs, guides, and orientation materials.
• Enter, update, and audit data across HRIS, benefits platforms, and vendor systems.
• Generate reports, track metrics, and support data integrity initiatives.
• Identify and escalate system or data issues to the HR Director.
• Support HR projects, audits, and cross-functional team initiatives as needed.

Benefit Specialist

• Ensure all claims within the unit meet or exceed quality and regulatory requirements.
• Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data.
• Ensure corrective actions are taken to correct deficiencies.
• Recruit and develop people to accomplish #1.
• Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing.
• Identify and implement staff development and training needed to support an effective succession plan.
• Perform timely and responsive employee coaching and performance counseling.
• Provide opportunities, support professional growth and expand staff responsibilities.
• Delegate authority to appropriate levels.
• Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals.
• Communicate corporate, unit, and team goals with direct reports.
• Monitor and reinforce behavior that furthers technical and customer service performance expectations.
• Continuously seek innovative approaches to address organizational issues.
• Ensure effective communication by the unit management team with internal and external customers.
• Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner
• Prepare reports and statistical data on behalf of department regarding performance, cost, staffing, and resource allocation.
• Attend meetings, both intra and inter-department, to evaluate work product, case management system and overall administrative projects
• Participate in committees and projects designed to enhance the organization’s goals and objectives.

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