IT Support

• Leading strategic, complex, platform opportunities.
• Identifying and analyzing key systems, dependencies, and integration points within the overall solution landscape, developing solution maps.
• Providing expert guidance to sales and deal teams on how to differentiate with Workday technology.
• Collaborating across functional groups (Value Management, Services, Customer Success Management) to create customer experiences that build long-term, sustainable relationships.

Enterprise Architect

• Review and adjudicate claims in accordance with ACAS claim processing guidelines
• Work closely with other members of the Commercial Services Operations team providing root cause analysis and precise resolution of affected claims
• Ensure the rework project claims are resolved accurately and on time
• Serve as a medical/hospital claim processor for rework projects, compliance, and complex issues

Claim Benefit Specialist

• Provide day-to-day support for the administration of the companys full suite of employee benefits.
• Assist employees across multiple business groups, ensuring timely, accurate processing of benefit elections, responding to inquiries, and supporting compliance activities.
• Process new hire enrollments, qualifying life events, and terminations.
• Assist with annual open enrollment, including system testing, employee support, and data audits.
• Maintain accurate employee benefit records and audit vendor files for discrepancies.
• Conduct New Hire Orientation as required.
• Support administration of FMLA and other statutory or company-sponsored leave programs.
• Ensure accurate tracking and documentation of employee leave cases.
• Provide employees with required forms, timelines, and communication related to leave.
• Serve as the first point of contact for employee benefit questions across multiple employee groups.
• Assist in developing benefit communications, FAQs, guides, and orientation materials.
• Enter, update, and audit data across HRIS, benefits platforms, and vendor systems.
• Generate reports, track metrics, and support data integrity initiatives.
• Identify and escalate system or data issues to the HR Director.
• Support HR projects, audits, and cross-functional team initiatives as needed.

Benefit Specialist

• Ensure all claims within the unit meet or exceed quality and regulatory requirements.
• Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data.
• Ensure corrective actions are taken to correct deficiencies.
• Recruit and develop people to accomplish #1.
• Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing.
• Identify and implement staff development and training needed to support an effective succession plan.
• Perform timely and responsive employee coaching and performance counseling.
• Provide opportunities, support professional growth and expand staff responsibilities.
• Delegate authority to appropriate levels.
• Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals.
• Communicate corporate, unit, and team goals with direct reports.
• Monitor and reinforce behavior that furthers technical and customer service performance expectations.
• Continuously seek innovative approaches to address organizational issues.
• Ensure effective communication by the unit management team with internal and external customers.
• Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner
• Prepare reports and statistical data on behalf of department regarding performance, cost, staffing, and resource allocation.
• Attend meetings, both intra and inter-department, to evaluate work product, case management system and overall administrative projects
• Participate in committees and projects designed to enhance the organization’s goals and objectives.

Claims Unit Manager – Auto

• Audits Lines of Business (LOBs) ranging in scale and scope and produces audit reports in a timely manner that summarize results of an audit to management
• Develops an audit plan, assesses risks, and provides appropriate coverage for current and/or emerging risks
• Leverages a risk mindset to proactively identify risks, analyze themes, and continually evaluate areas of priority against the company’s risk profile and control environment
• Supports Corporate Audit's mission, goals, and strategies, and drives operational effectiveness while demonstrating a strategic mindset and leading and supporting change
• Leads the design and promotes the use of innovative tools and technological elements to drive continuous coverage of company risks
• Maintains business partner relationships for areas assigned and challenges business management to adopt appropriate policies, procedures, and effective controls designed to mitigate risks
• Manages team performance by training, mentoring, defining development plans for team

Senior Audit Manager

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Responsible for the strategic planning, design, implementation, and management of IT infrastructure
• Ensure high availability, security, scalability, and compliance of systems
• Lead and mentor a team of infrastructure engineers
• Oversee design, deployment, and maintenance of Data centers
• Partner with cybersecurity teams to enforce security best practices
• Lead cloud adoption strategies

Senior IT Infrastructure Manager

• Serve as the lead architect for large-scale, cross-functional initiatives
• Define best practices, coding standards, and architectural principles to be followed across engineering and technology teams
• Define and evolve PURE’s architecture, ensuring technology solutions align with business strategy and operational needs
• Partner with executives, business leaders, and technical stakeholders to frame challenges, evaluate trade-offs, and recommend optimal technical solutions
• Act as a trusted advisor to developers, solution architects and team leads, elevating technical craftsmanship across the organization
• Guide technology investment decisions by evaluating platforms, frameworks, and vendor solutions against long-term strategic needs
• Stay ahead of emerging trends, ensuring PURE adopts innovative yet pragmatic and secure technologies that deliver business value

SVP, Enterprise Architecture – Technology Transformation

• Provides day-to-day support for the administration of the companys full suite of employee benefits.
• Assists employees across multiple business groups, ensuring timely, accurate processing of benefit elections.
• Responds to inquiries, and supports compliance activities.
• Process new hire enrollments, qualifying life events, and terminations.
• Assists with annual open enrollment, including system testing, employee support, and data audits.
• Maintains accurate employee benefit records and audits vendor files for discrepancies.
• Conducts New Hire Orientation as required.
• Supports administration of FMLA and other statutory or company-sponsored leave programs.
• Ensures accurate tracking and documentation of employee leave cases.
• Serves as the first point of contact for employee benefit questions across multiple employee groups.
• Communicates benefit information clearly and professionally, both verbally and in writing.
• Assists in developing benefit communications, FAQs, guides, and orientation materials.
• Enters, updates, and audits data across HRIS, benefits platforms, and vendor systems.
• Generates reports, tracks metrics, and supports data integrity initiatives.
• Identifies and escalates system or data issues to the HR Director.
• Supports HR projects, audits, and cross-functional team initiatives as needed.

Entry Level Benefit Specialist

• Responsible for overall planning, management, and completion of IT projects for specific business units.
• Uses project management skills to assign roles, identify resource requirements, and define project deliverables.
• Works with customers to develop project scope of work documents and project work plans.
• Provide leadership and demonstrate understanding of system development.
• Assigns, schedules, trains, reviews, and monitors project work to ensure progress.

Project Manager, IT Support

• The IT Infrastructure Facilities Expansion Specialist is responsible for planning, coordinating, and overseeing all IT-related infrastructure requirements for new facilities, expansions, relocations, and major renovations.
• Ensure seamless delivery of data connectivity, network infrastructure, client-side equipment, access controls, and low-voltage systems in alignment with corporate IT standards, security requirements, and business timelines.
• Serve as key technical lead & IT liaison for new corporate sites (Orangefields) and existing site relocations.
• Plan and execute the delivery of core technology services and overall network design.
• Coordinate with low-voltage contractors, security camera vendors, internet providers, and internal departments where required (project management office, logistics department, facilities department, internal IT teams).
• Ensure that all technological components are delivered on time, on budget, and ready for operational use at go-live.
• Oversee implementation of the SD-WAN and ISP connectivity (physical underlay and satellite) at new corporate locations.
• Coordinate with SD-WAN provider on ISP selection, site surveys, and circuit turn-up.
• Work with Infrastructure Manager on final signoffs of all design documents and contracts.
• Ensure redundancy, resiliency, network failover, and security best practices are met as new sites are deployed.
• Design and plan low-voltage (LV) layouts, including: Structured cabling (CAT6/6A, fiber), Data room buildouts (design, racks, power, cooling), Wireless access point design and placement, Client PCs, printers, other network device placement, Camera system deployment and badge access terminals if applicable.
• Maintain accurate documentation, diagrams, pictures, and as-built drawings for all locations.
• Track budgets, forecast costs, and identify opportunities for standardization and cost saving.

IT Infrastructure Facilities Expansion Specialist

• Publish a business-aligned target-state architecture and 3–5 year roadmap for Digital, Marketing, and CCM capabilities
• Define architectures that reduce fragmentation, promote reuse of platforms and patterns
• Establish pragmatic architecture guardrails, principles, and decision records
• Ensure communications architectures natively embed regulatory, accessibility, privacy, and audit requirements
• Act as a unifying architectural leader across Digital, Marketing, CCM, Data, Privacy, and Security teams
• Develop 3–5 year roadmaps that guide investment decisions, modernization sequencing, and platform evolution tied to measurable business outcomes
• Architect end-to-end member journeys across print, email, SMS, portals, and mobile experiences
• Provide architectural leadership for high-volume, regulated communications

Enterprise Architecture – Architecture Principal, Customer Communications

• Work with Payers, Providers, Pharma and Medtech companies to solve a wide variety of technical challenges using Salesforce solutions across our whole suite of products and clouds.
• Develop relationships with customer IT stakeholders, and help them to understand how the Salesforce platform fits into their overall technology strategy.
• Act as a trusted advisor, and guide customers towards solutions that have the greatest likelihood of long-term success.
• Hone knowledge of the Salesforce platform through hands-on training and exploration in the areas of customization, integration, and service delivery, and support our account-aligned solution engineers when this deeper level of expertise is needed to solve customer challenges.
• Evangelize the value proposition, benefits, and advantages, of the Salesforce Platform including Hyperforce, Data 360, Agentforce, Mulesoft, Informatica, Slack and more.
• Educate customers and peers on the possibilities of building and customizing Platform applications.
• Strong understanding of AI and Data architecture principles and the competitive landscape.
• Understand and advise on the broad ecosystem of ISV and partner solutions that cooperate and integrate with Salesforce.
• Guide deal strategy by providing insight into the technical buyer, and craft influence strategies that resonate with this audience.
• Keep current with both partner and competitive technologies in order to put proposed solutions into the context of the broader technology landscape.
• Highlight insights from customer conversations with our product teams to help ensure we are moving in the direction of market needs.
• Share your knowledge, best practices, and lessons learned with the broader solution engineering teams to multiply the impact of your work.
• Continue to develop yourself as a technologist and as a presales professional in a supportive, collaborative team environment.

Distinguished Enterprise Architect

• Manage, direct and monitor multiple client engagements
• Schedule and coordinate workflow and staffing for financial audit projects and engagements
• Maintain active communication with clients to manage expectations, ensure satisfaction, and lead change efforts effectively
• Consult, work with, and service client base to make recommendations on business improvement and process improvement and serve as a business advisor to client
• Work with principals and senior managers on proposals and business development activities
• Assist with and/or participate in board presentations
• Understand and manage firm risk on audits and proposals
• Manage, develop, train, and mentor staff on projects and assess performance for engagement and performance meetings
• Participate in recruiting talent to the firm
• Supervise and develop talent on our team
• Attend professional development, networking events and training seminars when required
• Have experience performing Uniform Guidance Compliance audits.

Audit Manager – Not-for-Profit

• Lead and coordinate enterprise Release Management activities across multiple technology teams, portfolios, and initiatives.
• Establish and align structured Release Management processes with ITIL best practices while remaining adaptable to both traditional and high-velocity delivery models.
• Facilitate release readiness reviews, risk and dependency assessments, and Go/No-Go decision processes.
• Maintain enterprise release calendars, deployment schedules, and maintenance windows.
• Ensure alignment with Change Management governance and ITIL operational disciplines.
• Utilize ServiceNow ITSM to manage Change and Release records and ensure process compliance.
• Partner with Engineering, Infrastructure, Product, and Operations teams to coordinate release planning and implementation.
• Identify risks, dependencies, and potential deployment conflicts across initiatives and value streams.
• Provide clear communication and reporting on release readiness, risks, and outcomes to stakeholders and leadership.
• Develop and maintain release templates, implementation frameworks, and operational playbooks.
• Leverage tools such as Jira, Confluence, and SharePoint to document and track release activities.
• Support coordination between ITSM platforms and DevOps delivery tools such as GitLab and GitHub.
• Identify opportunities to automate repeatable Release Management processes and reporting activities to reduce manual overhead at enterprise scale.
• Promote continuous improvement within Release Management operations and processes.
• Drive innovation within Release Management by identifying and exploring opportunities to leverage AI, automation, and intelligent agents.

IT Manager, Release Management

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Enterprise Architect – AI

• Execute audit projects with limited direction
• Participate in annual risk assessment processes
• Prepare draft audit reports
• Track and validate findings/issues
• Present audit results to leadership

AVP, Audit Manager – IT

• Report to the VP, Internal Audit Growth & Risk Management
• Execute audit engagements focused on risk management practices and controls
• Conduct testing to assess design and operating effectiveness of controls
• Actively manage completion of testing milestones
• Prepare high-quality audit deliverables and reports
• Maintain awareness of emerging risks and regulatory environment
• Research industry-related topics and maintain audit competency

AVP, Audit Manager – Growth & Risk Management

• Provide exceptional technical support to managed clients remotely and on-site
• Responsible for providing daily technical assistance to clients in a professional and friendly manner
• Support and troubleshoot network issues in various client environments
• Maintain high client satisfaction and effective team communication

Managed IT Support Specialist

• Design and implement enterprise-wide technology architecture
• Collaborate with IT teams to ensure alignment with business goals
• Assess and recommend technologies to improve efficiency and effectiveness
• Support ongoing projects and initiatives through architectural guidance
• Maintain documentation of enterprise architecture and technology standards

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