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Director, IT Infrastructure
PhotronicsGlobal IT Operations Director leading IT operations across a global footprint. Ensuring stability, resilience, and improvement of enterprise IT operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading IT operations teams across global environments, with a strong focus on ITIL-aligned ITSM processes, disaster recovery, and business continuity planning. Proficient in managing Microsoft platforms and core infrastructure operations while driving continuous improvement through operational metrics and vendor management.
Highest-signal resume keywords
IT Operations LeadershipITIL-Aligned ITSM ProcessesDisaster Recovery and Business Continuity PlanningMicrosoft Azure and Microsoft 365 ManagementVendor Management and Contract Oversight
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT OperationsInfrastructure ManagementDisaster RecoveryBusiness Continuity PlanningITIL FrameworkNetwork ManagementVirtualizationStorage ManagementBackup SolutionsOperational Metrics
Soft Skills
Clear CommunicationLeadershipTeam ManagementProblem SolvingStakeholder Engagement
Tools & Technologies
Microsoft AzureMicrosoft 365IntunePower BITableau
Industry Keywords
ITILIncident ManagementProblem ManagementChange ManagementRequest ManagementKnowledge ManagementService Level AgreementsOperational GovernanceContinuous ImprovementAsset Management
Tech Stack
Tools & technologiesAzureFirewallsITSMTableau
About the role
Key responsibilities & impact- Lead and develop a globally distributed, technically diverse IT operations team.
- Ensure reliable, secure, and scalable IT operations across infrastructure and end-user platforms.
- Design, implement, and mature ITIL-aligned ITSM processes (Incident, Problem, Change, Request, Knowledge).
- Establish and operate an effective Major Incident Management (MIM) and on-call / escalation model across regions/time zones.
- Own Disaster Recovery (DR) and Business Continuity Planning (BCP), including documentation, testing, and continuous improvement.
- Provide operational leadership for Microsoft platforms: Azure, Microsoft 365, and Intune.
- Own and oversee core infrastructure operations: network (WAN/LAN/Wi Fi, internet circuits, firewalls), data centers/colocation (facilities coordination, racks/stack, power/cooling), telecom/voice, servers/compute, virtualization, storage, backup, and recovery.
- Drive monitoring/observability maturity (alert quality, event correlation, runbooks) and reduce noise while improving detection time.
- Own operational governance for patching, vulnerability remediation, endpoint/server hardening, and configuration standards (in partnership with Security).
- Champion configuration management and accurate asset/service inventories (CMDB), including dependencies required for DR and incident response.
- Own carrier and telecom/network vendor management, including circuit sourcing and renewals, SLA/OLA enforcement, cost optimization, and escalation through outages.
- Oversee vendor/managed service performance, including contract deliverables, service quality reviews, and escalation management.
- Establish and track operational KPIs, SLAs, and service health metrics; drive action based on trends and recurring issues.
- Map end-to-end operational processes and drive measurable, continuous improvement initiatives through standardization and automation.
- Communicate clearly with executive stakeholders on risk, stability, and operational performance.
- Build Power BI/Tableau dashboards for executive reporting on IT infrastructure health.
Requirements
What you’ll need- 8+ years of IT operations experience within mid-size to enterprise environments.
- Proven leadership experience managing global or multi-region IT operations teams.
- Hands-on experience supporting enterprise infrastructure, networking, telecom, virtualization, storage, backup, and Microsoft enterprise environments.
- Experience owning disaster recovery and business continuity planning initiatives.
- Experience building, implementing, or maturing ITSM platforms and ITIL-aligned operational processes.
- Experience managing vendors, managed service providers, and operational budgets.
- Experience supporting always-on, manufacturing, or production-critical environments preferred.
- Experience supporting security operations and identity management initiatives preferred.
- Experience leading infrastructure modernization projects, site deployments, and vendor transition initiatives preferred.
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical field preferred.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Photronics Website LinkedIn All Job Openings 1001 - 5000 employees 🔧 Hardware 🤝 B2B Hardware
- B2B Photronics is a global manufacturer and leader in photomask technology, producing specialized photomasks for the semiconductor (integrated circuits) and flat panel display industries. With more than 50 years of experience and 11 facilities across Asia, North America and Europe, Photronics supplies high-end and mainstream IC and FPD photomasks (including LCD and AMOLED up to generation 10. 5+) to semiconductor and display manufacturers, investing in state-of-the-art tools and partnering closely with customers to meet advanced technology requirements. Director, IT Infrastructure 🔥 1 hour ago 🏢 Brookfield – Onsite ⏰ Full Time 🔴 Lead 💻 IT Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Lead and develop a globally distributed, technically diverse IT operations team.
- Ensure reliable, secure, and scalable IT operations across infrastructure and end-user platforms.
- Design, implement, and mature ITIL-aligned ITSM processes (Incident, Problem, Change, Request, Knowledge).
- Establish and operate an effective Major Incident Management (MIM) and on-call / escalation model across regions/time zones.
- Own Disaster Recovery (DR) and Business Continuity Planning (BCP), including documentation, testing, and continuous improvement.
- Provide operational leadership for Microsoft platforms: Azure, Microsoft 365, and Intune.
- Own and oversee core infrastructure operations: network (WAN/LAN/Wi Fi, internet circuits, firewalls), data centers/colocation (facilities coordination, racks/stack, power/cooling), telecom/voice, servers/compute, virtualization, storage, backup, and recovery.
- Drive monitoring/observability maturity (alert quality, event correlation, runbooks) and reduce noise while improving detection time.
- Own operational governance for patching, vulnerability remediation, endpoint/server hardening, and configuration standards (in partnership with Security).
- Champion configuration management and accurate asset/service inventories (CMDB), including dependencies required for DR and incident response.
- Own carrier and telecom/network vendor management, including circuit sourcing and renewals, SLA/OLA enforcement, cost optimization, and escalation through outages.
- Oversee vendor/managed service performance, including contract deliverables, service quality reviews, and escalation management.
- Establish and track operational KPIs, SLAs, and service health metrics; drive action based on trends and recurring issues.
- Map end-to-end operational processes and drive measurable, continuous improvement initiatives through standardization and automation.
- Communicate clearly with executive stakeholders on risk, stability, and operational performance.
- Build Power BI/Tableau dashboards for executive reporting on IT infrastructure health. 🎯 Requirements
- 8+ years of IT operations experience within mid-size to enterprise environments.
- Proven leadership experience managing global or multi-region IT operations teams.
- Hands-on experience supporting enterprise infrastructure, networking, telecom, virtualization, storage, backup, and Microsoft enterprise environments.
- Experience owning disaster recovery and business continuity planning initiatives.
- Experience building, implementing, or maturing ITSM platforms and ITIL-aligned operational processes.
- Experience managing vendors, managed service providers, and operational budgets.
- Experience supporting always-on, manufacturing, or production-critical environments preferred.
- Experience supporting security operations and identity management initiatives preferred.
- Experience leading infrastructure modernization projects, site deployments, and vendor transition initiatives preferred.
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical field preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs