IT Support

• Define and evolve the long-term architecture at the IT–telecom boundary through multi-year roadmaps.
• Design reference architectures and integration patterns between IT, OSS/BSS and network domains.
• Apply industry frameworks (TM Forum: eTOM, SID, TAM, Open APIs / ODA) to ensure interoperability.
• Lead orchestration and automation of end-to-end services (fulfillment, assurance, provisioning).
• Act as a liaison between IT and engineering, governing standards, decisions, and critical non-functional requirements.
• Serve as a technical reference and mentor, raising the organization’s architecture maturity.

Specialist Corporate Architect – Telecom

• Coletar, registrar, classificar e manter atualizadas as demandas no backlog de Infraestrutura de TI, conforme as prioridades definidas pela Coordenação;
• Atuar como ponto de interface entre as áreas de negócio e os especialistas de Infraestrutura, apoiando o entendimento das necessidades e o direcionamento das informações técnicas;
• Levantar, analisar e documentar requisitos técnicos em conjunto com as áreas solicitantes, os fornecedores e os colegas do time de Infraestrutura;
• Elaborar, revisar e manter atualizados documentos técnicos, escopos, memoriais descritivos, procedimentos operacionais e registros dos ambientes de infraestrutura;
• Apoiar os especialistas na decomposição das demandas em atividades e subtarefas, identificando informações necessárias, dependências e critérios para execução;
• Participar de reuniões técnicas e operacionais, registrando decisões, pendências, riscos, responsáveis e próximos passos para consulta e acompanhamento do time;
• Organizar as informações das demandas relacionadas a infraestrutura tecnológica, obras, expansão de unidades, telecomunicações, datacenter, cloud e demais frentes da área;
• Apoiar os colegas do time na documentação das soluções, na atualização dos procedimentos e na manutenção da base padrão de conhecimento do ambiente.

Analista de Operações de Infraestrutura de TI – Pleno

• Lead the infrastructure operation (IMS), ensuring the availability, performance, continuity and reliability of IT services, with a focus on meeting SLAs, reducing incidents and maintaining operational stability.
• Manage cloud and on-premises environments (servers, storage, networks, backups and middleware), ensuring continuous monitoring, capacity management, patching and infrastructure evolution according to business needs.
• Coordinate vendors and managed service partners (e.g., cloud providers, infrastructure outsourcing), ensuring alignment of scope, performance, KPIs, governance and value delivery.
• Establish and lead the FinOps practice, promoting cost visibility, cloud financial governance, consumption optimization, capacity planning and cost‑efficient decision making.
• Ensure mature operational processes based on best practices (ITIL/COBIT), including incident, problem, change, capacity, availability and continuity management for IT services.
• Define and execute Disaster Recovery and Business Continuity strategies, including periodic testing and validation of recovery plans for critical environments.
• Promote automation, operational efficiency and continuous improvement of the infrastructure, reducing manual tasks, operational costs and technical risks.
• Produce operational and financial metrics (availability, capacity, cost per service, usage efficiency) to support managerial decisions and executive reporting.

IT Support jobs in Brasil

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Specialist Corporate Architect – Telecom

Analista de Operações de Infraestrutura de TI – Pleno

IT Infrastructure Coordinator