Human Resources

• Provide operational HR support for requests across multiple regions and time zones.
• Manage and execute global HR operational tasks across the employee life cycle, ensuring accuracy and compliance with internal procedures.
• Respond to and manage inquiries through the HR hotline and written communication channels, addressing EOR and client HR-related questions.
• Manage and process operational requests while ensuring timely delivery within established SLAs
• Serve as temporary operational backup for country HR operations when coverage gaps occur.
• Collaborate with country owners and team leads to ensure continuity of HR service delivery.
• Participate in cross-functional initiatives and operational improvements as required.
• Other ad hoc duties as required by the HR Experience department to support operational needs.
• Design, build, and maintain AI agents and automation workflows that support HR operations at scale
• Identify manual or repetitive HR processes and turn them into reliable, intelligent automations
• Monitor agent performance, troubleshoot issues, and iterate based on data and feedback
• Other ad hoc duties as required by the HR Experience department to support operational needs.

Agent Operations, HR Experience

• Serve as the primary talent advisor to business leaders, translating business objectives into talent strategies.
• Lead the development and execution of workforce plans, ensuring alignment with future capability needs.
• Identify critical roles, talent risks, and build mitigation plans with leadership.
• Provide insights on talent availability, salary benchmarking, and market trends.
• Develop talent pipelines for business-critical capabilities through headhunting, networking, and talent mapping.
• Strengthen diversity and inclusion across hiring processes and pipelines.
• Improve recruitment processes to ensure speed and quality of hires.
• Assess current and future skill gaps across assigned business units.
• Design learning interventions, leadership programs, and capability-building initiatives.
• Promote continuous learning, upskilling, and professional development.
• Drive the performance management cycle, ensuring fair, data-driven evaluations.
• Monitor engagement levels, turnover risks, and retention indicators.
• Recommend interventions to strengthen culture, collaboration, and employee experience.
• Drive annual and mid-year talent reviews with business leaders.
• Identify high-potential employees and build development paths to accelerate readiness.
• Guide leaders in succession planning for critical roles and monitor progress.
• Support mobility, rotations, and career progression programs.

Senior Talent Management Partner

• Ensure the fulfillment and collection of all required hiring documents for newly hired employees in compliance with company policies and legal requirements.
• Maintain and update employee records in both hard copy and HR systems, ensuring accuracy and confidentiality.
• Manage the enrollment and removal process of employees in the company’s medical insurance plan and handle related requests.
• Manage interactions with governmental entities such as labor offices and social insurance offices to ensure compliance.
• Support the process of monitoring and following up on employee contract renewals as per company policies.
• Assist in the preparation of HR-related reports and ensure the accuracy of HR data and documentation.

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Agent Operations, HR Experience

Senior Talent Management Partner

HR Operations Specialist