Head of Department

• Lead the strategy, implementation, governance, and ongoing evolution of the Employee Services operating model across North America
• Build and lead a high-performing team responsible for employee lifecycle transactions, onboarding, employee data management, leave administration, employee inquiries, case management, and related services
• Establish and govern service catalogs, intake channels, escalation pathways, ownership boundaries, service standards, and delivery processes
• Develop and own service-level agreements, operational controls, performance metrics, quality standards, and accountability frameworks
• Partner with HRBPs, Payroll, Benefits, HRIS, Employee Relations, Legal, and business leaders to improve employee experience and operational effectiveness
• Influence workforce planning, capacity management, resource allocation, and service delivery performance
• Utilize analytics and operational insights to identify trends, risks, opportunities, and improvement initiatives
• Drive standardization, automation, knowledge management, compliance controls, and continuous improvement initiatives
• Lead change management and adoption efforts associated with process migrations, organizational transformation, and service model evolution
• Serve as a trusted advisor to HR leadership and business stakeholders on Employee Services strategy, governance, service performance, and capability development

Hydro aluminium and renewable energy company seeking HR leader for North American Employee Services

Head of Employee Services

Hydro, an aluminium and renewable energy company, seeks a senior HR leader to build North American Employee Services. Leading transformation, governance, teams, and scalable HR operations.

• Set overall vision for Triplemoon’s psychiatry function
• Serve as owner of the Company's affiliated professional corporation(s) including all hiring, training, and oversight of Triplemoon’s psychiatry medical staff including psychiatric advanced practice providers.
• Support quality assurance
• Support care planning development through the creation of structured psychiatric medication management recommendations and guidelines
• Oversee professional development of Triplemoon’s broader clinical team including serving as a primary culture carrier and role model of our pediatric care model
• Collaborate with behavioral health care managers and PCPs to review patient caseloads, providing treatment recommendations for patients with depression, anxiety, ADHD, bipolar disorder, and other behavioral health conditions
• Conduct weekly systematic caseload reviews to monitor patient progress and adjust care plans
• Provide indirect psychiatric consultation on diagnostic clarification, psychopharmacologic treatment options, and complex cases
• Ensure adherence to measurement-based care (e.g., PHQ-9, GAD-7, other standardized tools)
• Participate in the development and delivery of clinical training tools for clinical staff as well as the delivery of educational programming for physician partners
• Be available for ad-hoc PCP consultation at the PCP’s convenience and support clinical relationships.
• Assist in creation of PCP-facing educational content around psychiatry management in the primary care setting
• Document consultations and recommendations clearly in the Triplemoon electronic health record (EHR)
• Participate in team meetings, case conferences, and ongoing quality improvement efforts
• Stay current with best practices and evolving guidelines in integrated behavioral health
• Represent Triplemoon’s psychiatry function at industry events as directed by the Company.

Head of Psychiatry for Triplemoon providing pediatric mental health care

Head of Psychiatry – Collaborative Care Model, Telemedicine

Head of Psychiatry for Triplemoon providing psychiatric consultation and support within a telemedicine framework. Focusing on integrated behavioral health care for children and families.

• Build and maintain the full supplier stack: preferred hotel partners, a regional DMC bench, experience specialists, event production, and insurance/assistance layer.
• Negotiate fixed net rates locked at signing, with group allotments in shoulder-season weeks.
• Contract resort block buys and charters 2–4 quarters ahead of the departure calendar.
• Own net-rate savings versus market and keep attrition losses at approximately zero.
• Run supplier scorecards fed by post-trip debriefs; renew, renegotiate, or replace on evidence.

Head of Supply managing supplier networks for curated group-travel products at a fintech startup

Head of Supply – Travel

Head of Supply managing supplier networks for curated group-travel products in a hybrid on-chain banking platform. Building strategic supplier collaborations and ensuring margin efficiency.

• Manage the vision and strategy for the Solution Consulting function for Financial Services Pod
• Supervise a team of highly skilled Solution Consultants to improve team performance
• Conduct effective After Action Reviews to instill effective team learning habits
• Define and oversee consistent adoption of instrumentation and standards across the Solution Consulting team
• Partner with Product, Engineering, Sales, and executive leadership to devise short and long term strategies tied to customer implementation and ongoing technical needs
• Structure the Finserv Pod team to support Socure’s sales and product goals and initiatives
• Communicate effectively up, down, and laterally to ensure alignment of work
• Provide purpose, motivation, and direction to members of the Solution Consulting team
• Partner with Socure Leadership to recruit and retain top-tier talent
• Assist the team in supporting Socure’s largest, most strategic accounts
• Own both the long-term technical strategy and the day-to-day operations, including fostering innovation and implementing best practices
• Design, implement and maintain Solution Consulting playbooks to streamline operations and measure performance
• Solve business problems by turning raw data into actionable insights
• Proactively mitigates risk by identifying and controlling internal and external risk factors

Head of Solution Consulting managing teams for a financial services vertical

Head of Solution Consulting, Core/Finserv

Head of Solution Consulting responsible for leading technical teams in the financial services sector. Managing client interactions and driving implementation strategies for Socure products.

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Head of Employee Services

Head of Psychiatry – Collaborative Care Model, Telemedicine

Head of Supply – Travel

Head of Solution Consulting, Core/Finserv