Head of Employee Services

Norsk Hydro

Hydro, an aluminium and renewable energy company, seeks a senior HR leader to build North American Employee Services. Leading transformation, governance, teams, and scalable HR operations.

Posted 8/10/2026full-timeRemote • Arizona, Florida, Illinois, Louisiana, Missouri, Montana, North Carolina, Ohio, Oregon, Pennsylvania, South Dakota, Texas, Utah • 🇺🇸 United StatesLead💰 $166,400 - $203,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading HR service delivery transformations, focusing on employee lifecycle management, operational excellence, and governance frameworks. Proven ability to influence organizational change and enhance employee experience through strategic partnerships and data-driven insights.

Highest-signal resume keywords

HR Operations LeadershipService GovernanceWorkforce PlanningChange ManagementEmployee Services Transformation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Employee Lifecycle ManagementOperational MetricsService Level Agreement ManagementContinuous ImprovementCompliance Controls

Soft Skills

Executive PresenceInfluencing SkillsCollaboration

Tools & Technologies

SAP SuccessFactorsServiceNowWorkflow AutomationKnowledge Management SolutionsSelf-Service Technologies

Certifications & Qualifications

SHRM-CPSHRM-SCPPHRSPHR

Industry Keywords

Employee ServicesShared ServicesHR TransformationMulti-Site OrganizationsUnionized Environments

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead the strategy, implementation, governance, and ongoing evolution of the Employee Services operating model across North America
Build and lead a high-performing team responsible for employee lifecycle transactions, onboarding, employee data management, leave administration, employee inquiries, case management, and related services
Establish and govern service catalogs, intake channels, escalation pathways, ownership boundaries, service standards, and delivery processes
Develop and own service-level agreements, operational controls, performance metrics, quality standards, and accountability frameworks
Partner with HRBPs, Payroll, Benefits, HRIS, Employee Relations, Legal, and business leaders to improve employee experience and operational effectiveness
Influence workforce planning, capacity management, resource allocation, and service delivery performance
Utilize analytics and operational insights to identify trends, risks, opportunities, and improvement initiatives
Drive standardization, automation, knowledge management, compliance controls, and continuous improvement initiatives
Lead change management and adoption efforts associated with process migrations, organizational transformation, and service model evolution
Serve as a trusted advisor to HR leadership and business stakeholders on Employee Services strategy, governance, service performance, and capability development

Requirements

What you’ll need

Bachelor's degree in Human Resources, Business, Organizational Leadership, Operations Management, or a related field
10+ years of progressive HR leadership experience in HR operations, shared services, employee services, HR transformation, or related service delivery environments
Demonstrated success building, scaling, or transforming HR service delivery organizations from design through implementation, stabilization, and continuous improvement
Proven experience leading managers and large service delivery teams in complex, multi-site, matrixed organizations
Strong expertise in service governance, SLA management, workforce planning, operational metrics, compliance controls, service delivery excellence, and continuous improvement
Experience leading large-scale organizational change and transformation initiatives with measurable business impact
Strong executive presence with the ability to influence and collaborate across multiple organizational levels
Ability to balance employee experience, operational efficiency, compliance requirements, and business priorities
Experience supporting manufacturing, unionized, multi-site, or decentralized organizations
Experience with HRIS platforms such as SAP SuccessFactors; case management tools such as ServiceNow; workflow automation; knowledge management solutions; and self-service technologies
Experience leading shared services or Employee Services transformations in large, complex organizations
Professional certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent is preferred
Spanish or Canadian French language capability is an asset
Experience working in global organizations and partnering with geographically dispersed teams

Benefits

Comp & perks

Eligibility for an annual incentive plan with a maximum payout opportunity of 23%
Medical, dental, and vision coverage with multiple plan options
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Mental wellbeing support, including an Employee Assistance Program (EAP)
Company-paid life, AD&D, short-term disability, and long-term disability insurance
401(k) retirement plan with company match and additional company contributions
Voluntary benefits such as critical illness, accident, identity protection, and pet insurance
Professional development opportunities within a global organization
Remote work arrangement