Supervisor

• Develop and maintain training materials, agendas, assessments and learning resources.
• Plan and manage new hire, ongoing intake training and new client implementation programs, schedules, and resources.
• Monitor training effectiveness through KPIs and implement improvements based on results.
• Lead, coach and evaluate trainers, providing feedback and performance support.
• Identify training needs through performance analysis and develop action plans to address gaps.
• Partner with Operations, QA and Leadership teams to improve training outcomes and intake processes.
• Ensure training programs align with business goals, quality standards and operational needs.
• Foster a culture of accountability, continuous improvement and team development.

Intake Training Supervisor leading training initiatives at Ovation Law Firm

Intake Training Supervisor – LATAM

Intake Training Supervisor leading training initiatives and team development at Ovation Law Firm. Overseeing training programs and ensuring high performance in a remote environment.

Trainer

• Develop and maintain training materials, agendas, assessments, and learning resources.
• Facilitate new hire training programs and ensure adherence to established processes.
• Provide coaching and performance feedback to new and existing employees.
• Design and deliver continuous education programs based on performance trends and business needs.
• Measure training effectiveness and monitor performance impact through key metrics.
• Partner with Operations, QA, and Leadership teams to identify training opportunities and support performance improvement.
• Ensure training content remains accurate, relevant, and aligned with company goals.

Trainer developing intake team members for a consumer-focused law firm

Intake Trainer – LATAM

Trainer developing intake team members for Ovation Law Firm, a consumer-focused law firm. Delivering training programs, coaching, and ensuring exceptional client experiences.

Associate

• Brindar soporte en los procesos de implementación de nuestras soluciones tecnológicas.
• Elaboración de manuales de procesos para distintos módulos de trabajo.
• Ejecución de pruebas internas, identificando oportunidades de mejora y asegurando la calidad de los entregables.

Functional Associate supporting SAP solutions implementation for VIVO CONSULTING

Functional Associate

Functional Associate responsible for support in implementing SAP technologies for diverse industries at VIVO CONSULTING. Collaborating in project quality assurance and process documentation in Guatemala.

General

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝
• Collect important information to understand client needs and assess how the firm can help. 📝
• Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬
• Complete legal forms and manage records of customer interactions. 📋
• Schedule and coordinate consultations with legal experts. 📅
• Follow up with clients to ensure their needs are met or provide additional support. 🔄
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑

Bilingual Contact Center Agent supporting legal services remotely for U.S.-based companies

Intake Specialist

Bilingual Contact Center Agent being the first contact for leads seeking legal services. Assisting clients with information and scheduling consultations from home.

General jobs in Guatemala

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Intake Training Supervisor – LATAM

Intake Trainer – LATAM

Functional Associate

Intake Specialist