General

• Orientar a los pacientes y cuidadores, ayudándoles a navegar por el sistema sanitario
• Facilitar la comunicación entre el paciente, los familiares y proveedores de atención médica
• Enviar cartas de autorización o denegación y explicaciones de los beneficios
• Revisar y evaluar continuamente el progreso del paciente según lo descrito en el plan de cuidados
• Trabajar juntamente con los gestores de casos/médicos o los equipos asignados en las oficinas regionales
• Gestionar las llamadas y los correos electrónicos de socios comerciales, corredores, miembros y centros de servicio
• Escalar los casos al proveedor de la red de EE. UU.
• Apoyar al personal del centro de llamadas para cumplir con los indicadores clave de rendimiento del servicio al cliente

Navigator of Care assisting patients in the USSC Service Center

Navegador de Cuidados

Navigator of Care responsible for guiding patients through the healthcare system at USSC. Facilitating communication and managing care plans within a hybrid work model.

• Serve as the primary point of contact for tenants, property owners, vendors, and contractors.
• Respond to tenant inquiries and resolve issues professionally and promptly.
• Coordinate maintenance requests and dispatch vendors while tracking work orders through completion.
• Follow up with vendors and tenants to ensure maintenance issues are resolved in a timely manner.
• Schedule property inspections, maintenance visits, vendor appointments, and property showings when required.
• Assist with lease administration, renewals, move-ins, move-outs, and occupancy updates.
• Maintain accurate tenant, lease, and property records within the company's management system.
• Assist with rent collection, payment follow-ups, and account inquiries when applicable.
• Monitor shared inboxes, answer incoming phone calls, and respond to general inquiries.
• Prepare reports, documentation, and correspondence as needed.
• Coordinate with the property management team to support efficient day-to-day operations.
• Ensure compliance with company policies and established property management procedures.

Property Management Coordinator

• Member Outreach & Relationship Building: Execute phone-based engagement strategies to increase member retention. You will build trust through regular, empathetic communication.
• Strategic Execution: Implement tailored engagement plans designed to improve member participation in health plan benefits and wellness initiatives.
• Feedback & Insight Gathering: Actively listen to members to identify pain points, gather feedback on services, and pinpoint opportunities to improve our provider network and care delivery.
• Cross-Functional Collaboration: Work closely with Marketing, Operations, and Clinical teams to ensure engagement strategies are aligned with broader company goals.
• Issue Resolution: Serve as a professional first point of contact to address member concerns, questions, or complex issues with speed and empathy.

Engagement Specialist managing outreach and relationships for health plan members

Engagement Specialist

Engagement Specialist managing outreach and relationship-building for health plan members. Executing engagement strategies and collaborating with teams to enhance member participation and satisfaction.

General jobs in Dominican Republic

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Navegador de Cuidados

Property Management Coordinator

Engagement Specialist