Field Engineer

• End-to-End Ownership: Own the full execution of professional building automation installations—from field mobilization through final commissioning—under any operational conditions.
• Mission-Critical Delivery: Install and deliver complex, high-risk, and business-critical systems.
• Team Accountability: Take ownership of quality outcomes for the entire field team.
• Capability Building: Actively develop the next generation of field leaders.
• Branch Risk Management: Partner with Supervisors, Project Managers, and Sales to assess and mitigate technical, schedule, and contractual risks across the branch project portfolio.
• Mastery & Growth: Demonstrate total mastery of ALC products, system architectures, and ASHRAE guidelines.
• Travel & Flexibility: Travel as needed to support dynamic field demands.

Support Field Engineer

• Diagnosing machinery problems based upon vibration data, operational data, and customer communications.
• Travel to customer sites to provide supporting service.
• Completing timely reports that identify findings and provide recommendations to the customer.
• Building relationships with customers to provide a high-level of service delivery, becoming their trusted advisor for their rotating equipment health.
• Calculating and overseeing placement of balance weights.
• Applying Health, Safety, and Environment (HS&E) standards and procedures.

Machinery Diagnostics Field Engineer

• Provide technical support to customers and contractors on FLS equipment during construction, commissioning, and operational maintenance.
• Provide customer support by phone, email and remote support.
• Work with sales and engineering departments to specify solutions for new systems and upgrades.
• Review operation of new and existing installations and provide customers and engineering departments with recommendations for improvement.
• Monitor customers and market for new opportunities and provide leads for the sales department.
• Work with other team members to create continuous improvement of products and services.
• Ensure that all work is performed in a safe manner and in compliance with all applicable safety rules and regulations.
• Provide training and development support for other engineers in FLS.
• May be designated as super user or product specialist for specific products.
• Works with engineering and project management in transition of projects from engineering to commissioning phase.
• Gap analysis, risk analysis, scope of work and training requirements.
• Provide feedback to stakeholders regarding quality issues and suggestions for product and process improvements.
• Provide thorough and timely reporting of services provided and key issues to management and customers.
• Extensive contact with customers.
• Must be able to maintain positive customer relationships.
• Expenditure authority limited to personal and team expenses and basic tools and parts required for assignments.
• Works independently on customers sites without direct supervision.

Field Service Engineer – Millwright, Technician

• Provide comprehensive service and sales support on all Alcon equipment.
• Maintain positive working relationships with customers, field sales, clinical teams and other regional managers ensuring that customers’ needs are met.
• Maintain a high degree of customer satisfaction through timely solutions of multifaceted issues.
• Meet or exceed annual regional goals through established metrics.
• Confirm compliance of all regulatory requirements assigned to the region’s Field Service Engineers.
• Achieve financial goals and control expenses within budgetary guidelines.
• Support service contracts and time-material revenue by working closely with the internal sales team.
• Co-travel with direct reports to assess capabilities, provide feedback and coaching.
• Hire, develop, train, motivate and lead a team of Field Service Engineers.
• Implement team’s work objectives, performance reviews, and disciplinary action within Alcon guidelines.
• Perform other duties, monthly reports and projects as assigned by service management.

Manager, Field Technical Service Engineering – Surgical

• Enable Precision Care by providing USCAN Region-based technical advisory support to GE HealthCare Field Engineers.
• Oversee systemic process of field response to proactive, system-generated alerts.
• Provide feedback on remote technical support to customers.
• Utilize remote tools such as RSvP, SynerGE, “Gameplan”, CRU process to drive service effectiveness.
• Support Field Engineers utilizing innovative technology solutions to drive productivity and quality.
• Act as change agent/field "expert" for these programs and monitor New Product Introduction product performance.
• Gather data and share information with Product Operations and Modality Engineering groups to drive product ease of installation, reliability, and serviceability.

Service Engineer

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
• Support revenue growth through the promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

See all jobs on JobTailor

Support Field Engineer

Machinery Diagnostics Field Engineer

Field Service Engineer – Millwright, Technician

Manager, Field Technical Service Engineering – Surgical

Service Engineer

Field Support Engineer II