Field Engineer

• Engineering, operation and optimization of ServiceNow services and platforms
• Ensuring stability, availability, quality and security in operations
• Automation of processes via APIs and CI/CD
• Development and operation of Infrastructure-as-Code and Configuration-as-Code solutions
• Support in incident, problem and change management according to established processes

DevOps Engineer, ServiceNow

• Performing installations as well as preventive and corrective maintenance, inspections and overhauls on power transformers according to internal procedures
• Applying and enforcing Hitachi Energy safety standards on all assignments
• Planning, coordinating and optimizing field service assignments to ensure efficiency and quality
• Advising customers on technical issues and optimization opportunities, and training customer personnel in operating our equipment
• Preparing service reports and documentation after each assignment
• Continuous training and updating of expertise on our new equipment and technologies
• Actively contributing to continuous improvements within the service organization

Field Service Engineer

• Collaborate with colleagues in the customer care center to efficiently schedule service visits and exceed customer expectations
• Install chromatography products, demonstrate instrument specifications, and provide customer familiarization training
• Perform preventive maintenance, qualifications, troubleshooting, and failure analysis while ensuring compliance with regulatory requirements and internal procedures
• Maintain strong customer relationships and contribute to service performance targets
• Prepare detailed service documentation in compliance with regulatory requirements
• Contribute to service targets including bookings, revenue, profitability, and cost management
• Follow all internal service procedures and customer regulations
• Build and maintain strong professional customer relationships
• Manage company assets including inventory, tools, software, and company vehicle
• Coordinate service planning with dispatchers, team leaders, and other stakeholders
• Travel extensively within Switzerland and occasionally internationally across EMEA and the United States

Field Service Engineer, Chromatography

• Durchführung von Inbetriebnahmen und Wartungen bei Endkunden
• Serviceorientierte Beratung unserer Kund:innen telefonisch und vor Ort zur Sicherung der Kundenzufriedenheit
• Unterstützung der Kolleg:innen im technischen Außendienst im erweiterten Umkreis
• Übernahme des Pikettdienstes zur schnellen Hilfe für die Kundinnen und Kunden

Field Engineer jobs in Switzerland

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DevOps Engineer, ServiceNow

Field Service Engineer

Field Service Engineer, Chromatography

Servicetechniker im Außendienst – Grosswärmepumpe