Field Engineer

• Collaborate with colleagues in the customer care center to efficiently schedule service visits and exceed customer expectations
• Install chromatography products, demonstrate instrument specifications, and provide customer familiarization training
• Perform preventive maintenance, qualifications, troubleshooting, and failure analysis while ensuring compliance with regulatory requirements and internal procedures
• Maintain strong customer relationships and contribute to service performance targets
• Prepare detailed service documentation in compliance with regulatory requirements
• Contribute to service targets including bookings, revenue, profitability, and cost management
• Follow all internal service procedures and customer regulations
• Build and maintain strong professional customer relationships
• Manage company assets including inventory, tools, software, and company vehicle
• Coordinate service planning with dispatchers, team leaders, and other stakeholders
• Travel extensively within Switzerland and occasionally internationally across EMEA and the United States

Field Service Engineer, Chromatography

• Durchführung von Inbetriebnahmen und Wartungen bei Endkunden
• Serviceorientierte Beratung unserer Kund:innen telefonisch und vor Ort zur Sicherung der Kundenzufriedenheit
• Unterstützung der Kolleg:innen im technischen Außendienst im erweiterten Umkreis
• Übernahme des Pikettdienstes zur schnellen Hilfe für die Kundinnen und Kunden

Servicetechniker im Außendienst – Grosswärmepumpe

• Perform regular maintenance and repair work on laboratory equipment and systems to ensure optimal performance and extended service life
• Identify and analyze technical faults in devices and systems, troubleshoot, and carry out necessary repairs
• Install and commission new equipment, including training laboratory personnel in correct use and operation
• Provide technical assistance and advice to customers, ensuring a high level of service and satisfaction
• Accurately record all work performed, including service reports and technical documentation
• Manage procurement, replacement, and inventory of spare parts as required
• Ensure all equipment complies with relevant quality standards and regulatory requirements
• Coordinate delivery and installation of equipment to laboratories or medical practices
• Support the sales team by participating in national trade fairs and conferences and maintaining close collaboration with sales colleagues

Technical Service Engineer – Switzerland

• Travel to customer sites across Switzerland (primarily), France, and Germany to install, service, update, and repair Thermo Fisher SUT hardware and automation products
• Provide expert technical support and problem-solving for our cutting-edge bioproduction equipment
• Conduct installations, maintenance, and repairs on a diverse range of high-value analytical instruments
• Perform commissioning and qualification of equipment by implementing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols
• Combine technical expertise with superior customer service skills to address complex issues and support our customers in achieving breakthrough discoveries
• Collaborate with internal partners to resolve customer issues and improve processes
• Provide basic product training and technical assistance on our instrumentation to our customers and internal Sales team
• Report all activities on Sales Force Service desk, providing customer feedback to management, hardware and software groups
• Aid in optimizing revenue and new product development opportunities; Assist in demonstration of our products to potential customers
• Maintain technical competency by attending trainings, employee meetings and remaining up to speed on new products, markets, customers and competitor

Field Service Engineer

• Develop sound solutions to complex field issues and conduct comprehensive engineering studies to optimize machinery performance.
• Lead and participate in Root Cause Failure Analysis (RCFA) to identify equipment vulnerabilities and implement corrective actions.
• Provide high-level technical oversight for new apparatus installations, global service projects, and major overhauls.
• Execute product and service warranties by investigating claims and balancing customer satisfaction with internal financial objectives.
• Act as a liaison between Sodegaura and Jeannette engineering teams to influence product design, manufacturing, and repair standards.
• Author Service Engineering Bulletins and Technical Service Letters; develop and deliver technical training for internal teams and customers.
• Travel to installation sites to troubleshoot equipment in real-world environments and present findings to stakeholders.

Technical Service Engineer – Turbomachinery

• Join our dynamic Transformers After Sales team in Zürich, Switzerland
• Play a hands-on role in powering the nation
• Maintain and enhance the reliability and longevity of power transformers across Switzerland
• Tackle new technical challenges and ensure safe execution of critical fieldwork
• Represent Hitachi Energy’s reputation for technical excellence and customer satisfaction
• Apply and enforce safety standards during all onsite operations
• Perform installations, preventive and corrective maintenance, inspections, and overhauls on power transformers
• Plan, coordinate and optimize field interventions to ensure efficiency and quality
• Identify potential service opportunities and communicate them to the Sales team
• Collaborate closely with customers, project teams, suppliers and other stakeholders
• Contribute to continuous improvement within the service organization
• Complete all reports, documentation and quality records accurately

See all jobs on JobTailor

Field Service Engineer, Chromatography

Servicetechniker im Außendienst – Grosswärmepumpe

Technical Service Engineer – Switzerland

Field Service Engineer

Technical Service Engineer – Turbomachinery

Field Service Technician, Power Transformers