Field Service Engineer, Chromatography

Thermo Fisher Scientific

Field Service Engineer responsible for chromatography device installation and maintenance at Thermo Fisher Scientific. Collaborating with customer care to enhance service operations and customer experience.

Posted 6/10/2026full-timeRemote • 🇨🇭 SwitzerlandJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

chromatography systemsHPLCICpreventive maintenancetroubleshootingfailure analysisservice documentationcustomer familiarization trainingtechnical educationchemical background

Soft Skills

customer relationship managementproblem-solvingorganizational skillsinterpersonal skillsself-motivationnegotiation skillscuriosityability to manage multiple prioritiesstrong communication skillswillingness to travel

Tools & Technologies

Windows operating systemsMicrosoft Officeinventory managementservice planning toolsdispatch softwarecompany vehicle managementregulatory compliance systemsanalytical instrumentscustomer care center systemsservice performance tracking tools

Certifications & Qualifications

valid driving license

Industry Keywords

customer-facing technical supportservice performance targetsregulatory requirementsinternal proceduresEMEASwitzerlandservice bookingsrevenue managementprofitabilitycost management

About the role

Key responsibilities & impact

Collaborate with colleagues in the customer care center to efficiently schedule service visits and exceed customer expectations
Install chromatography products, demonstrate instrument specifications, and provide customer familiarization training
Perform preventive maintenance, qualifications, troubleshooting, and failure analysis while ensuring compliance with regulatory requirements and internal procedures
Maintain strong customer relationships and contribute to service performance targets
Prepare detailed service documentation in compliance with regulatory requirements
Contribute to service targets including bookings, revenue, profitability, and cost management
Follow all internal service procedures and customer regulations
Build and maintain strong professional customer relationships
Manage company assets including inventory, tools, software, and company vehicle
Coordinate service planning with dispatchers, team leaders, and other stakeholders
Travel extensively within Switzerland and occasionally internationally across EMEA and the United States

Requirements

What you’ll need

Technical education or chemical background
Valid driving license
Experience with chromatography systems (HPLC / IC) preferred
2–3 years of experience servicing chromatography products or working as a user is advantageous
Experience in customer-facing technical support environments is beneficial
Curiosity about analytical instruments, systems, applications, new products, and technologies
Proficient in German with good English language skills
Strong hardware and software knowledge, particularly Windows operating systems and Microsoft Office applications
Strong problem-solving abilities
Proven organizational skills with the ability to manage multiple priorities simultaneously
Excellent interpersonal, self-motivation, and negotiation skills
Willingness and passion for frequent travel.

Benefits

Comp & perks

competitive remuneration
annual incentive plan bonus
healthcare
range of employee benefits