Field Engineer

• Partner with Account Executives to lead technical discovery, demos, and proof-of-concept engagements
• Build trusted relationships with engineering leaders, architects, and developers, serving as their technical advisor
• Translate customer requirements into solution designs, guiding them on best practices for rollout, prompt strategy, and context configuration
• Develop and deliver technical presentations, whiteboard sessions, and hands-on workshops tailored to customer needs
• Act as the customer’s technical advocate internally, influencing roadmap priorities and escalating feedback to Product and Engineering
• Collaborate with post-sales teams to ensure a smooth handoff and successful customer onboarding
• Maintain deep knowledge of Cursor’s capabilities and competitive landscape to position our value effectively
• Support strategic account planning and help drive expansion opportunities with technical validation

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Associate Field Service Technician

• Install & Configure Security Systems: Set up access control, CCTV/IP surveillance, intrusion detection, perimeter security, and intercom systems with precision and care.
• Maintain & Prevent System Failures: Conduct scheduled preventive maintenance, system testing, and firmware updates to ensure optimal performance.
• Troubleshoot & Repair: Diagnose hardware, software, and network issues swiftly, using professional tools, and execute repairs to minimize downtime.
• Provide Technical Support: Offer expert Tier-2 assistance to operators and collaborate with IT and electrical teams for seamless system integration.
• Ensure Compliance & Documentation: Follow safety standards, maintain detailed records, and create accurate wiring diagrams and system documentation.

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Field Engineer

Associate Field Service Technician

Service Engineer