Field Engineer

• Collaborate with fellow Digital Workplace Engineers to ensure seamless service coverage throughout operating hours.
• Deliver a superior end-user service experience with positive outcomes, embracing continuous improvement.
• Own service requests end-to-end in a multi-stakeholder environment, seeing each through to closure.
• Act as the ambassador for digital workplace change management and end-user communications.
• Support and manage end-user computing devices.
• Support onsite audio/video technologies, including live event support.
• Provide first- and second-line remote support to Blackstone Asia Pacific portfolio companies and drive smooth onboarding.
• Communicate with third-party companies regarding warranties and service incidents.
• Document and maintain IT procedures and the knowledge base.
• Identify and work on continuous improvement opportunities across the service experience.

Associate, Digital Workplace Engineer – Service Delivery

• Provide customer-focused service, including troubleshooting, maintenance, and repair of Emerson marine products.
• Perform on-site activities such as commissioning, testing, and preventive maintenance to ensure optimal system performance.
• Prepare timely, accurate, and complete service reports in line with established standards.
• Deliver technical training and presentations to customers and internal teams to build product understanding and capability.
• Offer remote technical support via phone and email for both new and existing customers.
• Partner with sales teams to support technical discussions, customer meetings, and onboard surveys.
• Manage pre- and post-service administrative activities to ensure smooth execution and documentation.

Service Engineer

• Partner with Account Executives to lead technical discovery, demos, and proof-of-concept engagements
• Build trusted relationships with engineering leaders, architects, and developers, serving as their technical advisor
• Translate customer requirements into solution designs, guiding them on best practices for rollout, prompt strategy, and context configuration
• Develop and deliver technical presentations, whiteboard sessions, and hands-on workshops tailored to customer needs
• Act as the customer’s technical advocate internally, influencing roadmap priorities and escalating feedback to Product and Engineering
• Collaborate with post-sales teams to ensure a smooth handoff and successful customer onboarding
• Maintain deep knowledge of Cursor’s capabilities and competitive landscape to position our value effectively
• Support strategic account planning and help drive expansion opportunities with technical validation

Field Engineer jobs in Singapore

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Associate, Digital Workplace Engineer – Service Delivery

Service Engineer

Field Engineer