Associate, Digital Workplace Engineer – Service Delivery

Revantage Asia Pacific

Digital Workplace Engineer enhancing employee experience for Blackstone's APAC portfolio companies. Collaborating with global teams to ensure seamless service delivery in a hybrid setup.

Posted 7/17/2026full-timeSingapore • 🇸🇬 SingaporeJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Service Delivery, with a focus on troubleshooting across Windows OS, O365/M365, and audio/video technologies. Proven ability to enhance end-user service experiences and manage service requests in a collaborative, multi-stakeholder environment.

Highest-signal resume keywords

IT Service Delivery ExperienceTroubleshooting SkillsServiceNow KnowledgeCustomer-Service OrientationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows OSO365 / M365Audio/Video TechnologiesIT ConnectivityNetwork and Wi-Fi TroubleshootingITSM ProcessesEnd-User Computing SupportContinuous ImprovementDocumentation SkillsAnalytical Skills

Soft Skills

Effective CommunicationTeam CollaborationWillingness to Learn

Tools & Technologies

ServiceNowAV/VC Technologies

Industry Keywords

Digital WorkplaceChange ManagementEnd-User ExperienceCyber Security Trends

Tech Stack

Tools & technologies

Cyber SecurityITSMServiceNow

About the role

Key responsibilities & impact

Collaborate with fellow Digital Workplace Engineers to ensure seamless service coverage throughout operating hours.
Deliver a superior end-user service experience with positive outcomes, embracing continuous improvement.
Own service requests end-to-end in a multi-stakeholder environment, seeing each through to closure.
Act as the ambassador for digital workplace change management and end-user communications.
Support and manage end-user computing devices.
Support onsite audio/video technologies, including live event support.
Provide first- and second-line remote support to Blackstone Asia Pacific portfolio companies and drive smooth onboarding.
Communicate with third-party companies regarding warranties and service incidents.
Document and maintain IT procedures and the knowledge base.
Identify and work on continuous improvement opportunities across the service experience.

Requirements

What you’ll need

2+ years of IT Service Delivery experience (candidates with 3+ years preferred).
Strong troubleshooting skills across Windows OS, O365 / M365, mobile devices, AV/VC, printing, and facility technologies.
Working knowledge of ServiceNow and ITSM processes.
Working knowledge of IT connectivity, including network and Wi-Fi (sufficient to triage and escalate).
Excellent customer-service orientation and the ability to communicate effectively with both business and technical stakeholders.
Experience working with diverse teams and a willingness to continuously learn in an evolving environment.
Strong problem-solving and analytical skills.
Keeps abreast of the latest technology and cyber security trends.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development