Field Engineer

• Perform maintenance and repair work on digital printing systems in the customer's production environment on-site
• Device installations and network connections
• Independent fault analysis, diagnosis and troubleshooting
• Provide telephone support to customers for malfunctions and issues (first-level support) from the home office
• Reporting of maintenance and service calls in the ticketing system

Service Technician, Digital Printing – Field Service

• Supporting the technical application operations of our customer solutions
• Managing our customer applications during ongoing operation
• Analyzing technical issues
• Setting up and maintaining monitoring
• Loading and verifying databases
• Coordinating with our data center partner
• Collaborating with the Service Team, IT & Infrastructure, Development and QA
• Ensuring reliable technical operations and standardizing recurring procedures.

Technical Service Engineer – Application Operations

• Repair and replacement of IT components – mechanical and electronic
• Repair of AC and DC electronics in electric vehicle charging stations
• Independent work and problem solving
• Administrative tasks such as reports and documentation

Field Service Technician – On-site

• Maintenance and operation of the existing infrastructure (PCs, laptops, monitors, printers, etc.)
• Delivery of on-site IT services, e.g. installation and configuration (hardware and software), troubleshooting and consulting
• Preparation and support for rollouts and relocations
• Performing repair tasks on IT equipment
• Advising, instructing and training employees on the use of systems
• Meeting agreed Service Level Agreements (SLAs)
• Activation and troubleshooting of telecommunications lines and network connections
• Receiving, qualifying and resolving incident tickets
• Documentation tasks

Field Engineer jobs in Austria

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Service Technician, Digital Printing – Field Service

Technical Service Engineer – Application Operations

Field Service Technician – On-site

IT Service Engineer