IT Service Engineer

DATAGROUP

IT-Service Engineer providing onsite IT support and managing infrastructure at DATAGROUP in Wien. Involves installation, configuration, and consultation regarding IT systems.

Posted 5/29/2026full-timeWien • 🇦🇹 AustriaMid-LevelSenior💰 €2,500 per monthWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Maintenance and operation of the existing infrastructure (PCs, laptops, monitors, printers, etc.)
Delivery of on-site IT services, e.g. installation and configuration (hardware and software), troubleshooting and consulting
Preparation and support for rollouts and relocations
Performing repair tasks on IT equipment
Advising, instructing and training employees on the use of systems
Meeting agreed Service Level Agreements (SLAs)
Activation and troubleshooting of telecommunications lines and network connections
Receiving, qualifying and resolving incident tickets
Documentation tasks

Requirements

What you’ll need

Vocational training as an IT specialist for system integration (or equivalent); alternatively, several years of relevant professional experience in a comparable role as a career changer
Strong knowledge of Microsoft Windows 10/11 and Microsoft Office 365
Good experience with standard PC/laptop hardware used (Apple/Lenovo)
Knowledge of telecommunications end devices (iPhones, iPads, smartphones, VoIP)
Desirable: knowledge of network technologies, Active Directory, remote/VPN access, print servers and ITIL
Structured, independent and self-reliant working style
Fluent German and good English skills (written and spoken)

Benefits

Comp & perks

Flexible working hours
Professional responsibility in interesting projects
Attractive remuneration
Company iPhone for business and private use via Dual-SIM/eSIM
Subsidy for public transport ticket
Option to choose a MacBook as company laptop
Extensive employee discounts
Company pension plan
30 days of vacation
Numerous company events
Extensive development opportunities
Annual employee survey
Highly professional and motivated teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Windows 10Microsoft Windows 11Microsoft Office 365PC hardwarelaptop hardwaretelecommunications devicesnetwork technologiesActive DirectoryVPN accessITIL

Soft Skills

structured working styleindependent working styleself-reliant working styleadvisinginstructingtrainingtroubleshootingconsulting

Certifications

vocational training as IT specialist for system integration