Ecommerce

• Lead end-to-end UX research and discovery efforts that align to business and product objectives
• Partner with product managers, designers, and business stakeholders to define problems, shape research strategies, and guide decisions
• Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
• Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
• Translate findings into clear, actionable insights that directly inform product direction and business strategy
• Present insights in a structured, outcome-oriented way for both technical and non-technical audiences
• Identify opportunities to improve digital experiences and support the definition of future-state strategies
• Build strong cross-functional partnerships, positioning research as a critical input to decision-making
• Contribute to consistent research practices, improving quality, clarity, and repeatability across work

UX Researcher – Digital Experience, Corporate & Institutional Banking

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• Partner with Business Leaders: Serve as a trusted advisor to Marketing, Digital, and Member Experience leaders by delivering meaningful financial insights that support strategic business decisions.
• Drive Decision Support: Help leadership evaluate investments, staffing strategies, and operational tradeoffs through proactive financial analysis and scenario modeling.
• Business Case Development: Create ROI analyses, net present value models, and executive-level recommendations that support strategic initiatives and investments.
• Perform Scenario Modeling: Develop financial scenarios that help leaders assess funding priorities, operational changes, and growth opportunities.
• Analyze Capacity & Productivity: Evaluate staffing efficiency, productivity metrics, and delivery economics to optimize organizational performance.
• Support Financial Planning: Lead forecasting, budgeting, and financial planning activities across assigned portfolios and cost centers.
• Develop Executive Narratives: Translate complex financial data into concise, compelling executive-level presentations and financial storytelling.
• Prepare Financial Reporting: Deliver monthly reporting packages, variance analysis, and actionable business insights that support leadership visibility and decision-making.
• Improve Finance Processes: Identify opportunities to simplify, standardize, and improve Finance partnership processes across Marketing and operational teams.
• Drive Cross-Functional Collaboration: Partner across Finance and business teams to improve consistency, reporting efficiency, and strategic alignment.
• Support Portfolio Consolidation: Assist with consolidation and reporting preparation across multiple business portfolios and initiatives.

Senior Financial Analyst – Member & Digital Experience

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform
• Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations
• Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research
• Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes
• Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability
• Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments
• Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility
• Drive customer journey mapping, usability testing, and workflow optimization initiatives
• Build and enhance enterprise tooling for restaurant administration, merchant management, order operations, user permissions and role management, reporting and analytics, platform integrations and APIs
• Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities
• Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans
• Support go-to-market readiness through documentation, training, product positioning, and rollout planning
• Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy
• Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements
• Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows
• Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation

Product Manager – Enterprise Restaurant E-Commerce Tools

• Devise & implement a strategic sales plan
• Establish and own key relationships with SBD business partners
• Take full ownership of the sales cycle
• Work with cross-functional partners to maximize growth and revenue
• Communicate opportunities, issues, and trends to management and marketing teams
• Coordinate and manage monthly billing cycle
• Effectively manage marketing, promotional and T&E budget
• Coordinate and manage line review cycle to grow and expand business
• Continuously evolve competitive landscape understanding

National Account Manager, eCommerce

• Develop and maintain ecommerce storefronts using HTML5, CSS3, and modern vanilla JavaScript (ES6+)
• Write efficient server-side logic using Miva Template Language (MVT)
• Build and support integrations with external systems (REST/SOAP APIs, ERPs, CRMs, etc.)
• Act as the technical bridge between client storefronts and their broader business ecosystem
• Troubleshoot and resolve frontend, backend, and configuration issues across platforms
• Optimize performance, SEO, accessibility, and conversion
• Implement merchandising strategies, personalization, promotions, and optimized purchase flows

Web Developer – Ecommerce

• Partner with clients to define retail marketing objectives, performance metrics, and growth strategies
• Build and maintain strong relationships with retailer marketing teams
• Collaborate cross-functionally with account teams to align in-store and online strategies to build effective marketing strategies
• Lead campaign planning, activation, and performance optimization across digital and in-store media for our clients
• Evaluate digital shelf conditions by assessing product content and performance against retailer standards and best in class benchmarks
• Be the go-to-resource on retailer marketing, helping sales teams and clients understand retailer priorities, platforms, and best practices to drive stronger share of voice in the retail environment
• Collaborate with other E-Commerce managers and directors across the organization for best practices and enhance overall service offerings
• Lead themed multi-brand marketing campaigns in collaboration with retailer marketing teams, unlocking more effective and strategic retailer marketing solutions for clients
• In partnership with retailer marketing teams, lead and host client webinars to help educate, inform, and strengthen retailer marketing alignment
• Support sales team leaders in driving new business opportunities by developing sell sheets and presenting retail marketing capabilities and resources
• Travel to meet with clients for in-person meetings approximately every 8 weeks.

Omnichannel E-Commerce Manager – CPG

• Define and drive the global e‑commerce strategy and multi‑year product roadmap, ensuring alignment with overall business objectives and functional priorities.
• Own and manage the global technical development pipeline, including feature prioritization and resolution of technical debt across platforms.
• Lead competitive intelligence, market research, and voice‑of‑customer initiatives across business units to validate strategic decisions and strengthen value propositions.
• Provide end‑to‑end global project management, tracking execution against milestones and proactively identifying and removing operational roadblocks.
• Communicate progress, risks, and dependencies to senior leadership to enable timely escalation and decision‑making.
• Partner closely with Marketing, SEO, Services, and other customer‑facing teams to deliver a best‑in‑class digital customer experience.
• Collaborate with Supply Chain, Legal, Operations, and Service organizations to ensure scalability, compliance, and operational integrity across regions.
• Facilitate global brainstorming and knowledge‑sharing sessions to promote best‑practice adoption and continuous improvement.
• Present strategy updates, KPIs, and business results to executive leadership on a regular cadence.
• Support regional business units in annual budget planning, investment prioritization, and resource allocation, track performance versus plan throughout the year.
• Identify organizational capability gaps and deploy global resources strategically to maximize business impact.

Senior Manager, Global Product Owner – E-commerce

• Serve as the strategic advertising lead across a portfolio of high-value enterprise and strategic clients, driving planning, execution, and optimization of campaigns across digital marketing and retail media platforms.
• Lead discovery and strategic planning sessions to define media strategies that align with client objectives, platform capabilities, and channel best practices.
• Translate business goals into comprehensive media plans, overseeing execution and optimization across budgets, bids, audiences, and creatives.
• Provide advanced performance analysis and insights to guide campaign strategy and investment decisions, incorporating attribution models, pacing, and return on ad spend (ROAS).
• Cultivate strong relationships with client stakeholders, acting as a trusted advisor who proactively identifies opportunities for growth, efficiency, and innovation.
• Collaborate closely with Client Success Managers, TAMs, and Product teams to align execution and product feedback to client goals and evolving needs.
• Serve as a subject matter expert in Rithum’s media products and tooling, educating clients on new features, platform enhancements, and industry trends.
• Contribute to internal enablement by mentoring Advertising Account Managers, sharing best practices, and improving team-wide executional consistency.
• Stay abreast of emerging media channels, platform updates, and advertising trends to inform forward-looking strategies.

Advertising Paid Search Strategist – Ecommerce

• Work as part of the eCommerce engineering team building and improving customer-facing purchase, upgrade, and billing experiences
• Contribute to well-scoped features, bug fixes, and experiments that help optimize onboarding, conversion, and monetization flows
• Collaborate closely with product managers, designers, and analytics partners to implement A/B tests, feature flags, and iterative improvements
• Ensure changes are reliable, secure, and well-tested

Software Engineer I – eCommerce

• Lead the operational and media efforts driving sales revenue on retail.com and marketplace business in North America
• Responsible for achieving Orbit’s North American Ecommerce sales and revenue performance targets
• Collaborate regularly with physical retail National Account Managers to drive relationships and growth with retail channel partners
• Oversee the end-to-end creation and execution of online advertising campaign creation
• Monitor, analyze, and report media campaign performance
• Develop, update, and implement quarterly strategic media and promotional plan with supporting budget
• Collaborate with internal cross-functional business units

National Account Manager – Ecommerce

• Own and prioritize the front‑office application roadmap, including e‑commerce, customer portals, and shared services platforms, ensuring alignment to business value and capacity.
• Lead execution and delivery of front-office initiatives with predictable outcomes across cost, schedule, quality and operational performance.
• Translate enterprise strategy into domain‑level roadmaps and sequenced delivery plans, resolving priority, capacity, and dependency tradeoffs within the front‑office scope.
• Serve as the single point of accountability for front‑office application health, availability, performance, and delivery outcomes.
• Partner with business leaders and BRMs to intake demand and make prioritization decisions within the front‑office domain, ensuring scope, tradeoffs, and delivery expectations are explicit and transparent.

Senior Manager, Digital Experience – Front-Office Applications

• Lead the transformation of marketing technology initiatives
• Enhance client engagement through innovative marketing strategies
• Serve as a strategic advisor to drive impactful results
• Foster and develop top-performing teams to deliver solutions
• Collaborate with stakeholders to identify and implement leading practices
• Utilize data-driven insights to inform decision-making processes
• Maintain alignment of marketing efforts with overall business objectives
• Promote a culture of continuous improvement and operational excellence

Senior Manager, Digital Experience and Customer Data Platform – CDP

• Serve as the primary analytics leader across eCommerce, Marketing, Finance, Retail, Merchandising, Inventory Planning, and Operations.
• Own problem definition for analytics - determining which business questions matter and what decisions insights should inform.
• Move analysis beyond “what happened” to “why it happened,” “how it happened,” and “what we should do next.”
• Proactively mine data to identify risks, opportunities, inefficiencies, and performance drivers.
• Influence senior leaders through clear implications and actionable recommendations.
• Own the integrity, governance, and usability of core commerce, customer, and operational datasets across platforms (eCommerce, POS, CDP, email, data warehouse).
• Validate insights using business context and commercial logic — not just technical correctness.
• Define, document, and continuously evolve company-wide KPI frameworks in partnership with Finance and functional leaders.
• Identify and resolve cross-functional metric misalignment to ensure a single, trusted understanding of performance.
• Establish standards for data quality, documentation, and analytical transparency across the organization.
• Leverage AI as a core component of advanced analytical work, including hypothesis generation, exploratory analysis, pattern detection, insight synthesis, and narrative development.
• Design, operationalize, and scale repeatable AI-assisted workflows that support recurring company-level decisions (growth, margin optimization, inventory productivity, forecast alignment).
• Establish validation frameworks to pressure-test AI-generated outputs against source data, historical performance, customer behavior, and commercial logic.
• Embed AI-enabled insights into planning, forecasting, and executive performance reviews.
• Promote responsible, explainable, and outcome-driven AI usage across analytics workflows.
• Own web and digital analytics strategy using Heap, including funnel performance, customer journey analysis, and conversion optimization.
• Ensure tracking integrity and event schema accuracy, including review of structured data formats (e.g., JSON, data layers) in partnership with Product Engineering.
• Translate behavioral data into commercial implications that influence merchandising, marketing, inventory, and operational decisions.
• Ensure behavioral insights are aligned with downstream systems and financial realities.
• Reconcile demand, margin, inventory, and operational perspectives into cohesive performance narratives.
• Support planning, forecasting, and performance alignment across Finance, Retail, Merchandising, and Operations.
• Challenge assumptions and reframe business narratives using data-backed insight.
• Serve as a connector between commercial strategy and operational execution.
• Establish analytical standards that prioritize clarity, trust, commercial relevance, and decision impact.
• Reduce reactive ad hoc work by building scalable, decision-focused reporting and automation frameworks.
• Design the structure, workflows, and expectations for the analytics function.
• Hire, mentor, and develop junior analytics talent once foundational systems are established.
• Champion a modern, insight-driven analytics culture across the company.

Director, Ecommerce and Marketing Analytics

• Lead the design, development, and maintenance of scalable ecommerce solutions using Java and SAP Commerce (Hybris)
• Own platform reliability, performance, and scalability, including monitoring and resolving production and support issues
• Translate business and functional requirements into clear technical designs and implementation plans
• Deliver new features and enhancements with a focus on security, performance, and reliability
• Integrate ecommerce platforms with SAP ERP, payment gateways, CRM systems, and other third‑party services
• Conduct code reviews to ensure adherence to architecture standards, best practices, and quality guidelines
• Mentor and guide development teams, supporting skill development and consistent delivery standards
• Collaborate with architects and peers to define implementation processes, quality gates, and development standards
• Participate in Agile/Scrum ceremonies, contributing to sprint planning, execution, and continuous improvement

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