DevOps Engineer

• Design and deploy robust cloud infrastructure solutions to support SAP products and services.
• Work in an automation-first environment, deploying cloud resources through automation to improve efficiency and consistency.
• Collaborate with internal product teams and customer-facing organizations to deliver adaptable, scalable, provider-agnostic infrastructure solutions.
• Support infrastructure serving local, state, and federal government agencies, as well as private sector organizations supporting government-related missions.
• Write, modify, and execute Terraform from an existing codebase to deploy and maintain infrastructure across multiple cloud providers, including troubleshooting deployment issues.
• Run, modify, and troubleshoot Ansible playbooks to manage customer infrastructure.
• Use GitLab with multiple repositories to maintain customer infrastructure and create merge requests for infrastructure changes.
• Configure, build, and deploy containerized services using Docker and/or Kubernetes.
• Analyze traffic flow between customer and hosted environments to troubleshoot connectivity issues.
• Produce and maintain technical documentation related to network and system design and governance.
• Develop standard operating procedures, knowledge base articles, technical bulletins, and other infrastructure documentation.
• Operate with a security-first mindset in all responsibilities.
• Implement monitoring, configuration management, and logging capabilities for multi-tenant cloud infrastructure across multiple cloud providers.
• Utilize generative AI where practical and within security guidelines to improve efficiency, accuracy, consistency, security, and resource management.

Cloud Infrastructure DevOps Engineer

• Establish the enterprise DevOps operating model for GXO's Agentic AI Platform, including CI/CD standards, branching strategies, release governance, environment promotion, deployment approvals, and operational handoff practices
• Design, build, and manage secure, repeatable CI/CD pipelines supporting AI platform infrastructure, platform services, agents, MCP servers, LiteLLM, Agent Gateway integrations, model-serving components, and supporting services
• Engineer, deploy, and operate Kubernetes-based platform capabilities on Google Kubernetes Engine (GKE), including deployment standards, Helm or Kustomize, autoscaling, network policies, workload identity, secrets management, ingress/egress, observability, and production runbooks
• Own Terraform infrastructure delivery by developing reusable modules, managing state, enforcing pull request controls, implementing policy guardrails, maintaining environment parity, detecting configuration drift, and promoting infrastructure across development, test, staging, and production environments
• Partner with the Principal Cloud Engineer to implement Google Cloud Platform foundations while leading day-to-day DevOps enablement, release engineering, Kubernetes operations, pipeline reliability, and developer experience
• Collaborate with the Principal Cloud AI Platform Architect to translate enterprise architecture standards, reference architectures, and architectural decision records (ADRs) into automated build, test, deployment, and operational processes
• Implement enterprise DevSecOps controls in partnership with Information Security, including vulnerability scanning, dependency scanning, container image hardening, Binary Authorization (or equivalent), secrets management, audit logging, and secure deployment gates
• Create standardized "paved road" developer workflows that enable engineers to provision environments, deploy AI agents, publish MCP services, test integrations, and promote code changes through approved automation
• Champion AI-assisted software engineering practices by enabling secure AI coding tools, automated testing, documentation generation, code review acceleration, pipeline diagnostics, and developer productivity improvements
• Build comprehensive observability across the platform through logs, metrics, traces, dashboards, alerts, SLOs, SLIs, deployment health monitoring, traceability, cost attribution, and operational readiness reporting
• Automate operational processes to reduce manual effort, improve incident response readiness, and maintain runbooks for releases, rollbacks, break-glass procedures, platform operations, and escalation processes
• Support secure integration between the AI platform and Snowflake-governed data access patterns through automated deployment, configuration, policy enforcement, and runtime observability
• Develop and maintain engineering documentation, including CI/CD standards, Terraform module guidance, Kubernetes operating procedures, release checklists, onboarding documentation, and operational runbooks

Senior DevOps Engineer, AI Platform

• Own the platform architecture and technical roadmap for infrastructure, deployment, observability, and the AI platform
• Set the engineering standards, patterns, and golden paths for infrastructure as code, CI/CD, and AI tooling
• Act as hands-on technical authority and mentor to engineers across teams
• Manage all cloud infrastructure as code in Terraform
• Enforce policy-as-code to meet security and cost guardrails
• Design and deploy AWS infrastructure for performance, availability, recoverability, and security
• Build and operate CI/CD pipelines for large-scale applications on AWS
• Own release management and rollback
• Lead the SLI/SLO/SLA program and manage error budgets
• Provision and operate the AI/ML platform
• Operate and support the agentic and MCP tooling used across engineering and operations
• Manage cloud cost (FinOps)

Principal DevOps Architect

• Lead moderately complex initiatives and deliverables within technical domain environments
• Contribute to large scale planning of strategies
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff

Senior Site Reliability Engineer, Auto Finance Platform

• Leading the design and implementation of robust, scalable, and secure cloud-native solutions on AWS.
• Collaborating with security experts to translate organizational security requirements into secure and compliant cloud implementations.
• Developing and maintaining infrastructure-as-code to manage and provision infrastructure across numerous Azure and AWS accounts, ensuring consistency and efficiency.
• Maintaining and optimizing CI/CD automation pipelines to facilitate rapid and reliable software deployments.
• Crafting automation scripts in Python, Bash, JavaScript, and other relevant languages to streamline operational workflows.
• Contributing to the development and maintenance of infrastructure supporting Generative AI applications on domain-specific datasets.
• Automating the creation and management of front and back-end applications, pipelines, security tooling, etc.
• Defining and advocating for best practices and standards for DevOps success across Element 84 and our customer organizations.

Senior DevOps Engineer – NOAA Badge Required

• Make it operable without us.
• Design the observability and self-remediation story for air-gapped, customer-run environments — shipped diagnostics, remediation playbooks, health checks, alert auto-classification.
• Go deep: auto-diagnose and auto-remediate, not just "rerun the pipeline."
• Package it for any environment. Build the Helm charts, Compose stacks, and Terraform/IaC for Pelico's real deployment variants — on-prem single-VM, air-gapped Kubernetes, and private-cloud (GKE/GKS, EKS, AKS) — deployable by customer IT with clean runbooks.
• Deliver on the commitment. Turn an enterprise deliverable — "ship a GKS Helm chart in a month, with three people" — into a roadmap with weekly checkpoints, MVP scope, and a date you hit.
• Make it repeatable — and federal-ready. Turn bespoke deployments into repeatable tooling that gets current and committed customers live without heroics — and stand up Pelico's federal posture (GovCloud / FedRAMP, controls as code), now a co-primary track and the most probable near-term direction.
• Set the boundary. Sit with customer IT and security months ahead, agree the RACI and SLAs, and draw an unambiguous line between what's theirs and what's ours.
• Lead by doing. Stay hands-on (you'll choose ~20–50% infra work), set the bar, grow your engineers, and bring AI tooling into the team the right way.

Lead DevOps

• Designing, developing, implementing, and supporting solutions across the ServiceNow platform
• Building and supporting employee-focused digital solutions that streamline workflows
• Collaborating with Product Owners, Business Analysts, QA teams, and other IT stakeholders
• Delivering scalable, secure, and reliable solutions that improve operational efficiency
• Contributing to enterprise-wide solutions and continuously expanding ServiceNow expertise

DevOps Engineer III

• Drive observability maturity across applications (metrics, logging, alerting, dashboards)
• Lead incident response activities, including triage, stakeholder communication, resolution coordination, and Root Cause Analysis (RCA) completion
• Drive problem management including trend analysis and permanent fix tracking
• Support application support through participation in on-call rotation
• Champion operational excellence through automation, process improvements, and reduction of manual support activities
• Partner with AppDev teams to ensure runbook quality, support readiness, and operational documentation completeness
• Mentor team members and drive cross-training initiatives to improve team coverage, resiliency, and technical depth

Senior Systems Operations Engineer

• Serve as the central coordination point for major incidents, critical service degradations, and P2 issues that are at risk of escalating to P1
• Leverage the GM toolset, including ServiceNow, PagerDuty, Slack, and Microsoft Teams, to open, coordinate, and manage major incident response activities
• Validate P1 incidents before automated workflows are run from ticket promotion, including targeted engagement, Slack channel creation, and Teams channel generation for live incident communication
• Perform rapid triage to assess incident scope, business impact, urgency, and escalation path
• Send targeted incident notifications with clean, concise information to the right technical teams, leaders, and stakeholders
• Engage the necessary technical teams quickly so investigation and mitigation can begin without delay
• Lead incident bridges and command and control activities during active incidents
• Maintain accurate real-time documentation of actions, decisions, owners, timelines, and next steps throughout the incident lifecycle
• Coordinate structured updates to leadership, stakeholders, and affected support teams during active incidents
• Manage emergency change governance during major incidents, including support for Emergency CAB processes for break/fix changes managed by the ETO Command and Control team
• Generate and collect incident summaries that support the post-incident review process
• Assist teams in driving and troubleshooting P2 issues as needed
• Support incident closure activities, including final communications, handoff items, and post-incident review preparation
• Identify recurring patterns, process gaps, and operational improvement opportunities from incident trends
• Coordinate and run the weekly Enterprise Operations Review meeting
• Support ServiceNow validation testing
• Participate in Cyber Recovery test events
• Support PagerDuty maintenance and education

Enterprise SRE – Incident Coordinator

• Lead the design and implementation of the infrastructure and CI/CD pipelines for applications
• Maintain and improve the reliability of existing systems
• Work alongside Product Teams to implement and improve processes
• Mentor a team of DevOps engineers
• Design, implement and automate Cloud Infrastructure in Azure & AWS using Infrastructure as Code tools such as Terraform, Ansible and Jenkins
• Build and help maintain CI/CD pipelines across multiple environments
• Advise and implement Cloud Native solutions as appropriate
• Ensure infrastructure solutions are compatible with organizational DevOps and Security patterns

Lead DevOps Engineer

• Oversee server builds, deployments, packaging, integration, automation and releases of our Software
• Continuously collaborating with team(s) to evaluate Monitoring and Performance of the environment & build Standards and consistent practices around Infrastructure as Code
• Responsible for process development, ensuring opportunity to automate scripts for software builds and deployments and lead in helping streamline the pipeline
• Participate in Technology/Architecture and design discussions and required to contribute to developing the solutions architecture, designing automation templates for infrastructure provisioning, configuration & change management, and developing the detailed technical design
• Lead researching on new tools/ technology solutions/processes, build consensus and plan to introduce cost justifiable technology to improve SDLC pipeline
• Provide day to day technical leadership to the application engineers and be an evangelist of Devops principles to the team(s)
• Continually finding ways to optimize and building out a comprehensive architecture/strategy for supporting applications in production
• The scope of work includes build, machine configuration, test infrastructure and virtual machine deployment
• Responsible for protecting and securing all client data held by Ascensus to ensure against unauthorized access to and/or improper transmission of information that could result in harm to a client
• Supervision Lead the teams across projects, supporting by problem-solving / trouble shooting and innovating/ building solutions for infrastructure needs
• Collaborate with other technology leaders across the organization (Engineering/DBA/Operations) to optimize our environments

Principal DevOps Engineer

• Manage end-to-end provisioning of network services (wavelengths, Ethernet, IP transit, dark fiber & subsea IRU).
• Partner with carriers and data centers to track orders, delivery, and handoff.
• Document LOAs, CFAs, and circuit details in inventory and ticketing systems.
• Support circuit testing/troubleshooting during turn-up.
• Source and procure POP space, power, cross-connects and related services.
• Lead vendor selection, contract negotiations, and SLA management.
• Coordinate PoP handover schedules with the network deployment and engineering teams, legal and procurement.
• Manage site readiness schedules, equipment logistics and service requests.
• Plan for power capacity, rack utilization and future growth potential.
• Monitor vendor performance, operational costs and contract compliance.
• Maintain documentation for contracts, power allocations and deployment standards.
• Support PoP expansions, upgrades and decommissioning activities.
• Keep projects on track in a fast-moving, deadline-driven environment.

Senior Network Deployment Engineer, PoP Management

• Maintain the reliability, availability, and performance of production and pre-production environments
• Monitor platform health and improve alerting, automation, and operational processes
• Respond to production incidents, participate in root cause analysis, and implement long-term improvements
• Design, build, and enhance observability solutions using metrics, logs, traces, and dashboards
• Partner with software engineers to improve application reliability throughout the development lifecycle
• Develop and maintain operational documentation, troubleshooting guides, and runbooks
• Automate repetitive operational tasks to improve efficiency and reduce manual intervention
• Participate in on-call rotations while continuously improving incident response processes
• Promote reliability engineering principles, operational excellence, and continuous improvement across engineering teams

Senior Site Reliability Engineer – Cloud Platform

• Automate Linux host lifecycle management, including configuration, patching, and image creation
• Migrate Ansible components from our existing monorepo into isolated, purpose-built repositories
• Debug complex production issues across OS, performance, and service layers
• Design, build, and improve infrastructure tooling
• Partner with security and compliance teams to embed FedRAMP requirements into our infrastructure-as-code
• Lead the transition of workloads to Kubernetes clusters

Site Reliability Engineer, Linux

• Own the deployment and operation of critical collaboration services across cloud and hybrid environments
• Design, evolve, and optimize CI/CD pipelines and automation
• Lead incident response for complex production issues, perform root cause analysis
• Use observability data to guide capacity planning, scaling strategies, and resource optimization
• Define and champion operational best practices, documentation standards, and a culture of reliability and operational excellence

Site Reliability Engineer

• Partnering with leaders across engineering and technology
• Defining objective reliability goals
• Composing observability designs through instrumentation and dashboards
• Identifying root causes of complex/impactful issues
• Automating services to improve reliability and efficiency
• Influencing a culture of innovation and continuous improvement
• Designing, implementing, and maturing reliability engineering capabilities
• Building automation, mentoring engineers, resolving hard platform issues

Senior Site Reliability Engineer

• Evolve DevOps practices by creating a culture of change, gathering continuous feedback, and driving efficiency through automation.
• Manage and improve CI / CD pipelines and infrastructure as Code (IaC), focusing on engineering efficiencies, quality, and security, to accelerate deployment cycles.
• Partner with product architects and engineering teams to influence architecture and drive key technology decisions.
• Develop and execute a comprehensive strategy to ensure that all infrastructure, systems, and services are scalable, secure, and cost effective.
• Drive operational excellence by implementing best practices for observability and incident management with KPIs to measure effectiveness and drive continuous improvement initiatives.
• Ensure infrastructure, tools, software, and SaaS vendors adhere to security best practices and compliance requirements.
• Build, mentor, and support a team of engineers, creating a culture of continuous improvement and innovation that meets business needs.
• Assist in diagnosing and resolving customer issues, offering support for debugging and remediating issues.
• Participate in Agile/Scrum practices such as sprint planning, daily stand-ups, and retrospectives as well as managing project timelines and deliverables effectively.
• Provide 24/7/365 coverage to support internal and external customers.

Lead DevOps Engineer – SaaS Platform

• Serve as the reliability engineering expert for your primary domain (Network, Middleware, Database, or Storage) while partnering across adjacent technology disciplines
• Lead the investigation and resolution of complex production incidents, identifying root causes and implementing long-term corrective actions
• Apply SRE principles including service level indicators (SLIs), service level objectives (SLOs), error budgets, and reliability engineering practices to improve platform health
• Lead capacity analysis, forecasting, and utilization reviews to identify future scaling risks and prevent service degradation before customer impact occurs
• Perform deep performance analysis across infrastructure layers, identifying bottlenecks, contention points, latency drivers, and resource inefficiencies
• Identify and remediate configuration drift, operational debt, and platform hygiene issues that impact long-term reliability
• Drive proactive reliability improvements through observability, automation, performance optimization, and resiliency engineering
• Design and implement automation solutions that eliminate operational toil, reduce manual intervention, and improve recovery capabilities
• Define and enhance enterprise observability standards through metrics, logging, tracing, alerting, and service health monitoring
• Partner closely with engineering, infrastructure, application, cloud, and operations teams to improve platform performance and availability
• Lead blameless post-incident reviews and convert recurring operational issues into measurable engineering improvements
• Identify reliability risks and communicate technical recommendations to engineering leaders and senior stakeholders
• Mentor engineers and technical teams on reliability engineering, operational excellence, automation, and platform best practices

Lead Platform Reliability Engineer

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
• Incident detection, resolution and/or escalation.
• Conducts root cause analysis and correction resulting in prevention.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
• Reports out information to support stabilization.
• Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
• Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Senior System Reliability & Support Specialist – Site Reliability Center

• Responsible for the deployment of network infrastructure and services
• Utilize Thrive’s primary networking solutions of Fortinet and Palo Alto firewalls, Cisco, Meraki and Extreme switching and Meraki and Ruckus wireless
• Work will entail product evaluations, upgrade implementations, network expansion, network monitoring and documentation
• Follow established standards while also contributing to both new and established process improvement
• Analyze and document an unfamiliar network environment
• Coordinate with relevant teams in all aspects related to equipment installation, service testing and problem resolution
• Deploy and activate network solutions and internet circuits
• Troubleshoot networking level incidents and provide relevant information to escalation resources
• Work through the project process to drive deployments to a successful outcome

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