Senior Systems Operations Engineer

Wells Fargo

Senior Engineer in Platform Services at Wells Fargo driving operational excellence and reliability across data products and platforms while leading incident response and automation initiatives.

Posted 7/21/2026full-timeCharlotte • North Carolina, Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in observability practices, incident response, and problem management while driving operational excellence through automation and process improvements. Proven ability to mentor team members and enhance technical depth in production support and platform engineering.

Highest-signal resume keywords

Observability ToolsIncident ResponseProduction SupportAutomationGoogle Cloud Platform

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems EngineeringTechnology ArchitectureProduction SupportSite Reliability EngineeringPlatform EngineeringRoot Cause AnalysisTrend AnalysisData PipelinesEvent-Driven ArchitecturesDistributed Systems

Soft Skills

MentoringStakeholder CommunicationCross-Training

Tools & Technologies

GrafanaSplunkGCP Monitoring ToolsAirflow

Industry Keywords

Operational ExcellenceAutomationProcess ImprovementsOn-Call RotationRunbook Quality

Tech Stack

Tools & technologies

AirflowCloudDistributed SystemsGoogle Cloud PlatformGrafanaSplunk

About the role

Key responsibilities & impact

Drive observability maturity across applications (metrics, logging, alerting, dashboards)
Lead incident response activities, including triage, stakeholder communication, resolution coordination, and Root Cause Analysis (RCA) completion
Drive problem management including trend analysis and permanent fix tracking
Support application support through participation in on-call rotation
Champion operational excellence through automation, process improvements, and reduction of manual support activities
Partner with AppDev teams to ensure runbook quality, support readiness, and operational documentation completeness
Mentor team members and drive cross-training initiatives to improve team coverage, resiliency, and technical depth

Requirements

What you’ll need

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of Strong experience in production support, SRE, or platform engineering in enterprise environments
2+ years of Hands-on experience with observability tools (Grafana, Splunk, GCP monitoring tools)
2+ years of experience with distributed systems, data pipelines, event-driven architectures preferably on Google Cloud Platform (Airflow)

Benefits

Comp & perks

Drug free workplace
Accommodation for applicants with disabilities available upon request