Enterprise SRE – Incident Coordinator

General Motors

Incident Coordinator directing major incident response for GM IT operations, leveraging tools like ServiceNow and PagerDuty. Engaging technical teams and maintaining communications during high-severity incidents.

Posted 7/20/2026full-timeWarren • Missouri, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $119,200 - $175,450 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management and command center operations, with a strong ability to coordinate high-severity incidents and communicate effectively under pressure. Proficient in leveraging incident response tools and maintaining accurate documentation throughout the incident lifecycle.

Highest-signal resume keywords

Incident ManagementServiceNowPagerDutyStrong Communication SkillsCommand Center Operations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Incident ManagementCommand Center OperationsService Restoration PracticesBasic TroubleshootingIncident Severity Models

Soft Skills

Strong Organizational SkillsDecision-Making Under PressureConcise Communication

Tools & Technologies

ServiceNowPagerDutySlackMicrosoft Teams

Industry Keywords

Incident CoordinationEmergency Change GovernancePost-Incident ReviewCyber RecoveryNetworking Terminology

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the central coordination point for major incidents, critical service degradations, and P2 issues that are at risk of escalating to P1
Leverage the GM toolset, including ServiceNow, PagerDuty, Slack, and Microsoft Teams, to open, coordinate, and manage major incident response activities
Validate P1 incidents before automated workflows are run from ticket promotion, including targeted engagement, Slack channel creation, and Teams channel generation for live incident communication
Perform rapid triage to assess incident scope, business impact, urgency, and escalation path
Send targeted incident notifications with clean, concise information to the right technical teams, leaders, and stakeholders
Engage the necessary technical teams quickly so investigation and mitigation can begin without delay
Lead incident bridges and command and control activities during active incidents
Maintain accurate real-time documentation of actions, decisions, owners, timelines, and next steps throughout the incident lifecycle
Coordinate structured updates to leadership, stakeholders, and affected support teams during active incidents
Manage emergency change governance during major incidents, including support for Emergency CAB processes for break/fix changes managed by the ETO Command and Control team
Generate and collect incident summaries that support the post-incident review process
Assist teams in driving and troubleshooting P2 issues as needed
Support incident closure activities, including final communications, handoff items, and post-incident review preparation
Identify recurring patterns, process gaps, and operational improvement opportunities from incident trends
Coordinate and run the weekly Enterprise Operations Review meeting
Support ServiceNow validation testing
Participate in Cyber Recovery test events
Support PagerDuty maintenance and education

Requirements

What you’ll need

Bachelor’s degree in information technology, computer science, engineering, business, or equivalent practical experience
5+ years of experience in incident management, command center operations, production support, network operations, service operations, site reliability engineering, or a similar environment
Experience coordinating high-severity incidents across multiple teams in a fast-paced enterprise setting
Strong verbal and written communication skills, including the ability to provide concise, actionable updates during high-pressure situations
Strong understanding of incident severity models, escalation workflows, and service restoration practices
Knowledge of technology stacks across multiple layers of the environment
Understanding of networking terminology and core infrastructure concepts
Ability to assist teams with basic troubleshooting during active incidents
Demonstrated ability to make sound decisions under pressure with incomplete information
Experience using incident and collaboration tools such as ServiceNow, PagerDuty, Slack, and Microsoft Teams
Strong organizational skills with the ability to track multiple workstreams simultaneously during live incidents
Ability to work in a rotational, after-hours, or on-call support environment if required

Benefits

Comp & perks

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs
employee assistance program
GM vehicle discounts