DevOps Engineer

• Serve as technical liaison between AI COE and Platform Engineering & Enterprise SRE teams
• Ensure AI systems meet requirements for performance, latency, throughput, resiliency, recovery, observability and reliability
• Partner with AI engineers, Applied AI Scientist, and AI Architects to design, build and maintain scalable, fault tolerant AI systems as per SLO
• Partner with Platform engineering team to design and implement CICD, GITOps, and IAC (Terraform) modules
• Making sure we use our AgentOps NSA, standards, Ref. architecture and tooling
• Partner with enterprise release management and AI Governance team to build & deploy AI solutions using their platform tooling
• Supporting entire AI lifecycle as per the standard work template
• Build standardized deployment templates, reference architecture, automation scripts, terraform modules, CICD pipelines, and operational runbooks for AI workloads
• Design and build IDP (Harness) catalogs, templates & pipelines partnering with enterprise platform engineering team
• Manage production systems to ensure our enterprise SLOs are met
• Manage incident response for production systems, including triaging, escalating, RCA and implementing corrective actions

Principal AI Engineer – Agent Ops, SRE

• Lead Software Development Engineers in Test (SDET) and embedded automation teams across multiple SAFe program increments.
• Define KPIs, career ladders, and onboarding paths for firmware QA and Software Development in Test (SDET) roles.
• Collaborate with Firmware Architects, Product Owners, and System Architects to align test strategy with release goals.
• Drive improvements in quality metrics, traceability, and feedback loop speed.
• Build and maintain domain-specific Claude Code agent skills for CI debugging, test authoring, and embedded firmware analysis.
• Develop MCP servers that expose CI/CD data (pipeline status, build logs, JSONL events) to AI agents.
• Integrate AI tooling into team workflow without replacing engineer judgment — agents as accelerators, not oracles.
• Own and improve our CI/CD pipelines for embedded firmware, ensuring fast, reliable builds and releases.
• Maintain the infrastructure that supports automated testing, build execution, and artifact delivery.
• Support and expand our HiL testing environment used to validate firmware across multiple device families.
• Develop lightweight test fixtures and automation tools that help validate hardware behavior.
• Build and maintain automated test suites covering BLE, Zigbee, OTA, and system-level functionality.
• Establish testing standards, improve test reliability, and contribute to overall product quality.
• Manage the firmware release workflow, including signing, packaging, and delivering builds across environments.
• Improve release traceability, versioning, and documentation.
• Create internal tools and lightweight AI‑assisted workflows that help engineers debug, test, and ship faster.
• Integrate automation and intelligence into everyday engineering processes to accelerate development.

DevOps Lead, Embedded Firmware

• Augments CBO engineering team to extend infrastructure automation and secure delivery in a hybrid cloud environment.
• Maintains/extends Terraform & OpenTofu IaC (modular configs, remote state).
• Develops Ansible playbooks/roles (CaC, patching, compliance).
• Builds GitHub Actions CI/CD with security gates (SAST, dependency/secrets scanning, policy-as-code).
• Manages Docker image hardening and Kubernetes/Helm orchestration with vulnerability scanning.
• Integrates Shift-Left security and CIS/CBO baselines.
• Inherits existing patterns (no design-from-scratch); works within CBO change advisory, version control, peer review.

DevSecOps Engineer

• Ensure high availability, stability, and security of applications supporting OnePay integrations.
• Drive investigations with cross-functional teams to troubleshoot and implement fixes.
• Enhance observability and maintain monitoring capabilities using tools like Splunk.
• Develop automation leveraging AIOps and support release processes.

AVP, Reliability Engineer – OnePay

• Drive investigations with cross-functional teams to understand failures, analyze production defects, troubleshoot systems, identify root cause, and implement fixes to prevent recurrence
• Work with peers to enhance observability, including establishing/maintaining dashboards and monitoring capabilities (e.g., Splunk/New Relic and similar tools), and improving alerting and operational readiness
• Ensure high standards of quality, availability, scalability, performance, and security of internally developed applications
• Continuously monitor the health and performance of engineering applications, production servers, and key service indicators; provide monitoring/reporting as needed
• Support release and operational processes, including troubleshooting CI/CD pipeline issues (e.g., Jenkins pipeline) and coordinating releases as needed with partner teams
• Participate in Agile sprints with cross-functional teams (multiple technologies, personnel, and processes) and contribute to continuous delivery and reliability outcomes
• Identify opportunities to drive technology innovation, reliability improvements, simplifications, and process improvements
• Communicate status of technical stacks, incidents, and reliability initiatives to stakeholders and leadership
• Work closely with a blended team of Synchrony resources and third-party partners/contractors
• Participate in an on-call rotation to respond to critical production issues

Reliability Engineer

• Own and operate security tooling, manage key vendor relationships, and drive application and cloud security programs forward
• Secure AWS infrastructure, systems, and networking
• Review infrastructure-as-code (Terraform) changes for security implications
• Monitor and triage security alerts across dedicated channels
• Manage the vCISO relationship and own the annual penetration test lifecycle
• Run tabletop exercises and maintain the incident response playbook

Senior DevSecOps Engineer

• Performing day-to-day operational/DevOps tasks on Wikimedia’s public facing infrastructure (deployment, maintenance, configuration, troubleshooting)
• Implementing and utilizing configuration management and deployment tools (Puppet, Kubernetes)
• Leading continuous improvement, by automating the installation, configuration and maintenance of services on our platform
• Working closely with product teams helping them bring scalable functionality to our users by assisting in the architectural design of new services and making them operate at scale
• Participating in a 24/7 on-call rotation shared across the broader SRE team. This includes taking part in incident response, diagnosis and follow-up on system outages or alerts across Wikimedia’s production infrastructure.
• Collaborating with a global, cross-functional team in an asynchronous communication environment
• Mentoring peers in your areas of technical and operational strength

Senior Site Reliability Engineer

• Designing and managing cloud environments and creating modern automation tools
• Building and deploying continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
• Implementing various development, testing, automation tools, and security strategies
• Supporting the delivery of quality code that adheres to standards and methodologies
• Performing incident management and root cause analysis, and leveraging observability tools
• Managing periodic progress reporting

• Designing, deploying, and maintaining highly available, scalable Kubernetes clusters on AWS EKS as well as the supporting ecosystem.
• Managing and optimizing cross-portfolio cloud infrastructure, leveraging AWS services and supported organizational tooling.
• Developing and maintaining Infrastructure as Code (IaC) solutions to automate provisioning and management of cloud and Kubernetes resources.
• Writing automation processes to streamline operational workflows, incident response, and infrastructure management.
• Implementing CI/CD pipelines to facilitate deployments, testing, and validation.
• Supporting multi-regional critical infrastructure, ensuring high availability and rapid incident resolution.
• Monitoring system health, instrument system components, troubleshoot issues, and perform root cause analysis.
• Managing and supporting a complex cross-portfolio environment, coordinating across teams to ensure consistency and reliability.
• Maintaining comprehensive documentation and best practice guides for solutions, ensuring users have clear instructions and support to effectively implement and operate their systems.
• Mentoring junior team members and promoting best practices in SRE, automation, and cloud architecture.

• Build and maintain CI/CD pipelines using GitHub Actions
• Support containerized application builds using Docker
• Deploy applications to Kubernetes using standardized deployment patterns such as Helm
• Troubleshoot CI/CD pipeline and deployment issues across environments
• Partner with application teams to onboard services to shared pipelines
• Apply established security, identity, and configuration standards
• Contribute to documentation, patterns, and continuous improvement initiatives
• Networking fundamentals of troubleshooting delivery issues.
• Demonstrate solid understanding of Git and source control practices.

• Design and own CI/CD pipeline standards using GitHub Actions
• Define container build, image management, and deployment standards
• Lead CI/CD integration with AKS, including deployment and promotion models
• Establish and maintain Helm-based deployment patterns
• Mentor DevOps engineers and provide technical leadership
• Partner with cloud and security teams to align platform standards
• Identify and reduce technical debt across pipelines and delivery tooling
• Continuously improve reliability, operability and developer experience

Principal DevOps Engineer

• Design, implement, and maintain cloud infrastructure for game development and live-service games using one or more cloud platforms (e.g., AWS, Azure, GCP).
• Deploy infrastructure-as-code for cloud resources using tools like Terraform, CloudFormation, Azure Bicep, or Azure Resource Manager templates.
• Promote cloud security best practices and compliance requirements for gaming infrastructure.
• Design and develop CI/CD pipelines for builds and deployments.
• Respond to live support issues for a live-service game.
• Empower multiple teams through development environment automation.

Senior DevOps Engineer

• Performing day-to-day operational/DevOps tasks on Wikimedia’s public facing infrastructure (deployment, maintenance, configuration, troubleshooting)
• Implementing and utilizing configuration management and deployment tools (Puppet, Kubernetes)
• Leading continuous improvement, by automating the installation, configuration and maintenance of services on our platform
• Work closely with product teams helping them bring scalable functionality to our users by assisting in the architectural design of new services and making them operate at scale
• Participating in a 24/7 on-call rotation shared across the broader SRE team. This includes taking part in incident response, diagnosis and follow-up on system outages or alerts across Wikimedia’s production infrastructure.
• Collaborating with a global, cross-functional team in an asynchronous communication environment
• Mentoring peers in your areas of technical and operational strength
• Ability and willingness to travel 1-2 times a year for in-person events and team meetings

Senior Site Reliability Engineer, Infrastructure Foundations

• Grow and lead a high-performing organization across DevOps, IT, and Security.
• Define and execute strategic roadmaps aligned with company objectives, technology priorities, and regulatory requirements.
• Establish a results-driven culture focused on measurable outcomes, operational excellence, and continuous improvement.
• Partner with senior leadership (VP+) to align on long-term strategy.
• Guide and oversee DevOps architecture.
• Drive adoption of modern DevOps practices with a focus on developer self-service.
• Ensure high availability and disaster recovery capabilities across all systems.
• Optimize cost, performance, system resilience, and developer productivity.
• Direct IT operations including end-user support, device management, SaaS administration, and corporate systems.
• Ensure efficient, secure, and scalable IT service delivery across the organization.
• Standardize processes, implement tools, and automate for quality and efficiency.
• Own and evolve the company’s security posture.
• Ensure compliance with applicable regulatory frameworks and internal policies.
• Lead risk management and vulnerability management programs.
• Partner with product engineering teams to embed security practices in their work.
• Report key metrics (e.g. core infra uptime, security posture, incidents).
• Use data to drive continuous improvements.
• Identify and solve complex operational and technical challenges autonomously.
• Collaborate with other teams to support company initiatives with a helpful spirit.
• Foster a culture of transparency, accountability, and constructive communication across departments while advising on infrastructure, IT, and security matters.
• Set clear priorities aligned with department and company strategy.
• Mentor and develop contributors and leaders.
• Provide regular, actionable feedback and performance management.
• Promote a structured, results-oriented way of working across teams.
• Serve as a role model in problem-solving, collaboration, and conflict resolution.
• Anticipate hiring needs and advocate for headcount, providing justification, job descriptions, and implement hiring practices for your area within the Technology department hiring and interviewing framework.

Director of DevOps, IT, Security

• Own and manage the Hospice AWS infrastructure using Terraform (EC2, S3, VPC, IAM, RDS, Backup)
• Design, build, and maintain CI/CD pipelines for .NET applications transitioning from legacy deployment processes
• Execute the cloud cost optimization roadmap: right-sizing, savings plans, storage tiering
• Plan and lead the migration from EC2-based workloads to modern architectures (EKS, Lambda, Step Functions)
• Implement and maintain monitoring, alerting, and observability (Datadog, CloudWatch)
• Ensure HITRUST E1 compliance and security best practices across all environments
• Mentor and upskill the Hospice application team on AWS operations and modern SDLC practices
• Collaborate with DBA team on the SQL Server EC2 to RDS migration
• Manage production patching, backup/DR, and incident response for the Hospice platform

• Manage Cloud Engineers and Reliability Engineers
• Manage projects and plan future work
• Identify, drive and lead in the implementation of products and reference implementations to standardize how we deploy applications in AWS and GCP
• Designs reusable architectures and services that can be leveraged by agile teams to improve development velocity
• Knows how applications should be engineered by following fault tolerate best practices
• Develops applications in Python to support automating manual processes and repeatable decision making
• Develops Infrastructure as Code (IaC) using Terraform and CloudFormation templates, YAML files, build specifications, and Python Lambda functions
• Mentor Cloud Engineers and Software Engineers
• Troubleshoot problems with software and infrastructure

Manager, Reliability Engineer

• Responsible for building reliability engineering and automation capabilities across the Claims, Contact Center & Digital Enablement portfolio
• Accountable for RE, DevSecOps and AIOps automation capabilities leveraging the necessary tools to enable our vision of CI/CD
• Build tools and capabilities needed by our cloud engineering teams to optimize development
• Provide support for the cloud transformation, adoption, and maturity of reliability engineering within their teams
• Develop and maintain a sustainable organization through the hiring, performance management, coaching and development of a multi-discipline organization

AVP Reliability Engineering

• Help design, implement, and maintain cloud infrastructure in AWS
• Contribute to and maintain Infrastructure as Code (IaC) using tools such as Terraform
• Write and maintain automation scripts and tooling (Python, shell scripting, etc.)
• Support CI/CD pipelines and deployment workflows to improve reliability and efficiency
• Assist with operating and troubleshooting production infrastructure, including networking, databases, and services
• Help deploy and support containerized applications using Docker and Kubernetes
• Monitor system health, logs, and alerts; assist with diagnosing and resolving issues
• Participate in incident response and shared on‑call rotations with guidance and support
• Collaborate with engineers to improve system reliability, performance, and developer experience
• Contribute to documentation, standards, and continuous improvement efforts

• Design, implement, and operate scalable, secure, and reliable cloud infrastructure
• Own and maintain Infrastructure as Code (IaC) using tools such as Terraform
• Write clean, maintainable, and well‑documented code and automation (Python, shell scripting, etc.)
• Administer and troubleshoot production infrastructure, including cloud environments, networking, databases, and messaging/event systems
• Build, maintain, and improve CI/CD pipelines to increase deployment reliability and developer velocity
• Support and evolve containerized and microservices‑based systems using Docker and Kubernetes
• Monitor system availability, performance, and cost; define metrics and alerts; analyze logs to ensure uptime and reliability
• Identify performance bottlenecks and proactively optimize systems for scalability and efficiency in a rapidly evolving environment
• Participate in a shared on‑call rotation, responding to incidents and leading resolution and post‑incident learnings
• Collaborate closely with application engineers, product managers, and other teams to deliver high‑quality solutions on tight timelines
• Contribute to engineering best practices and continuous improvement across tooling, automation, security, and reliability

• Maintain a high security bar for new and existing infrastructure in your capacity as an infrastructure and logging expert.
• Design, implement, and maintain robust AWS infrastructure to support Tactacam's services and applications.
• Help us implement DevOps best practices across various software teams, as we continue to prove the value of the “shift left” and “self service”.
• Collaborate with backend, frontend, hardware, BI, and ERP teams across multiple product lines to streamline workflows and tooling for developer and DevOps use.
• Help refine and maintain monitoring and “monitoring-adjacent” tooling to help triage issues, estimate impact, establish root cause, and resolve issues efficiently.
• Develop and manage CI/CD pipelines using GitHub Actions to automate software deployments and ensure code quality.
• Help us manage our fleet of end-user devices by building robust processes around internal and vendor-provided tooling.
• Contribute to identifying unmanaged infrastructure and resources, and build IAC and monitoring around those ghost resources, improving AWS governance.
• Help monitor and manage AWS and other cloud costs.
• Stay up-to-date with industry trends and emerging technologies, recommending innovative solutions to enhance our DevOps practices.

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