Customer Support

• Take ownership of all critical incidents from start to finish
• Act as a point of escalation for priority customer cases that may seriously impact business/ability to trade
• Incident management: ensure logs are collected and perform troubleshooting tickets according to procedures
• Investigate and work on resolving ongoing issues while keeping KPIs
• Follow defined escalation process and escalate to upper levels when needed
• Create and share knowledge in the designated Team knowledgebase

Customer Support · Serbia Jobs