Customer Support

• Responsible handling of customer inquiries by phone and in writing
• Careful documentation of conversation outcomes
• Providing competent and friendly customer advice
• Working independently within a motivated international team

Customer Service Representative – German, French

• Responsible handling of customer inquiries by phone and email
• Accurate documentation of conversation outcomes
• Providing competent and friendly customer support
• Working independently within a motivated international team

Customer Service Representative – Phone & Email

• Answer incoming phone calls promptly and professionally
• Make outbound calls to clients, internal teams, and departments
• Efficiently manage a high volume of calls and email correspondence
• Coordinate and schedule field events, including appointments with technicians, clients, and homeowners
• Deliver exceptional customer service while maintaining strong client relationships
• Utilize professional de-escalation techniques to resolve complex client issues
• Accurately enter project notes, client communications, and data into internal systems
• Prepare and obtain necessary work authorizations and documentation
• Organize files and perform additional administrative tasks as needed
• Coordinate meetings, track action items, and follow up with stakeholders
• Monitor project timelines and assist in removing roadblocks for clients and internal teams
• Quickly learn and adapt to new software platforms and CRM systems

Customer Service Representative – PC Department

• Scheduling and reception of clients
• Intake, processing, and case management related to loss events
• Issuing approvals for payouts related to loss events
• Submitting objections to insurance calculations and related matters
• Systematic handling of loss events, preparation of supporting documentation, and archiving
• Cooperation with dealer service centers, insurance companies, and clients

Customer Service Employee – Leasing

• Provide support to the Customer Service and Sales teams
• Customer order entry and general clerical work
• Maintaining data in ERP system daily
• Placing orders for clients in conjunction with account managers
• Work with warehouse personnel to schedule smaller orders
• Emailing weekly inventory sheet to clients
• Assisting customer service team with shipping items for customers
• Answering emails and direct call inquiries
• Taking messages and sending them via email to the appropriate person
• Assisting AM - shipping items, packing, shipping innovations to the correct addresses
• Handle sensitive information in a confidential manner
• Learning the shipping coordinator position to be a backup
• Lead and complete several projects for the customer service and sales teams
• Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner
• Assist in the maintaining of a customer database with the Pre-Planner
• Provide weekly updates to the Director of Customer Service containing all the appropriate information about the weekly communication with customers

Customer Service Representative

• Through the use of company and department practices and procedures, independently manages buyer-seller messaging across an assigned book of client accounts
• Owns end-to-end negative feedback and product review remediation workflows, including submission, follow-up, and escalation to Amazon when required
• Coordinates return and refund decisions directly with brand management
• Synthesizes trends (defect patterns, listing accuracy gaps, image/copy mismatches) and hands them off on a regular cadence to the Listing and Case Specialist teams
• Identifies buyer complaints rooted in FBA issues (damaged inventory, wrong item shipped) and routes them to the FBA Resolution team with proper documentation
• Utilizes structured escalation paths with Amazon for complex buyer-seller disputes
• Acts as an SME or Trainual content owner for at least one Customer Service function (e.g., feedback removal, A-to-z claim prevention, returns)
• Provides guidance to Customer Service Specialist I peers on day-to-day casework
• Leverages external resources such as blogs, LinkedIn, and seller forums to stay current on Amazon buyer-side policy changes
• Maintains or exceeds department-established performance standards
• Other duties as assigned

Customer Service Specialist

• Responsible handling of customer inquiries by phone and in writing
• Friendly and knowledgeable customer support
• Development and implementation of solutions to technical problems
• Work independently as part of an international team

Customer Service Representative, IT

• Deliver outstanding customer support via emails, chats and calls;
• Follow internal procedures and SOPs;
• Collaborate with internal teams to ensure efficient issue resolution;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

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