Customer Support

• Learn about the telecommunication industry and Mitto products
• Deep dive into our business model and client portfolio
• Learn how to actively provide support for companies and enterprises using our platform, helping them get the best experience from Mitto products
• Learn to use diverse tools and platforms (Grafana, Kibana, Zendesk)
• Learn how to monitor and analyze quality of our customers’ traffic
• Gradually start to communicate with our customers, partners, and internally with other Mitto teams
• Maintain and expand technical knowledge across all Mitto products and services, tools, and processes
• Provide support to all clients, using different communication channels
• Troubleshoot any quality degradation reported by other customers or departments, make adjustment when required
• Expand technical knowledge during the whole internship program (basic understanding of mobile services - technologies, protocols - SMPP, SS7)
• Work in shifts

Customer Support – Paid Internship

• Responsible handling of customer inquiries by phone and in writing
• Careful documentation of conversation outcomes
• Providing competent and friendly customer advice
• Working independently within a motivated international team

Customer Service Representative – German, French

• Responsible handling of customer inquiries by phone and email
• Accurate documentation of conversation outcomes
• Providing competent and friendly customer support
• Working independently within a motivated international team

Customer Support jobs in Serbia

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Customer Support – Paid Internship

Customer Service Representative – German, French

Customer Service Representative – Phone & Email