Customer Support

• You're the first point of contact for Dutch-speaking customers – handling their questions around orders, returns, products, and their overall shopping experience.
• Inbound calls and written customer communication (email/chat) in Dutch
• Order management, returns processing, and general customer inquiries
• Providing product information and shopping advice
• Accurate documentation of each case in the CRM system
• Close collaboration with your team and Team Lead

Dutch-Speaking Inbound Customer Service Agent

• Respond to incoming tickets and resolve customer inquiries promptly and accurately.
• Maintain customer accounts and update information as needed.
• Follow established support processes and escalation protocols.
• Ensure customer service inquiries are answered within agreed timelines.
• Collaborate with other departments to resolve complex issues when necessary.
• Document resolutions and maintain accurate records in the ticketing system.
• Provide feedback on recurring issues to help improve processes.

Support Agent

• Act as the main point of contact for merchant branches regarding operational requests, inquiries, and issues.
• Handle and follow up on merchant support tickets and service requests.
• Investigate and resolve merchant related issues while ensuring compliance with service level agreements (SLAs).
• Monitor and manage customer reviews, feedback, and complaints received through the Prepit platform and other channels.
• Respond professionally to merchant and customer inquiries in a timely manner.
• Coordinate with Operations, Product, Technical, and other internal teams to resolve issues efficiently.
• Escalate critical cases and follow up until full resolution.
• Maintain accurate records of all communications, requests, and issue resolutions.
• Support merchant onboarding, training, and platform adoption when required.
• Prepare regular reports on support performance, issue trends, customer feedback, and merchant satisfaction.
• Contribute to delivering a seamless experience for both merchants and end users.

Merchant & Customer Support Executive

• Carry1st is building the dominant commerce platform for Africa and the Middle East, helping global brands unlock hard-to-reach markets by enabling local payments, boosting digital sales, and simplifying settlements across 19 core African markets.
• As a Customer Service Associate for our Arabic-speaking markets, you'll be the primary point of contact for our users, ensuring their inquiries and technical issues are resolved with precision.
• You will act as a bridge between our customers and internal departments; escalating complex cases to the appropriate teams while collaborating with the wider CS department to refine workflows and drive operational excellence.

Customer Support jobs in Egypt

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Dutch-Speaking Inbound Customer Service Agent

Support Agent

Merchant & Customer Support Executive

Customer Service Associate, Arabic-Speaking