Support Agent

LXT

Support Agent handling customer inquiries related to accounts and technical questions for LXT's AI training data services in Cairo, Egypt. Ensuring positive customer experience and compliance with company standards.

Posted 6/29/2026full-timeCairo • 🇪🇬 EgyptJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Respond to incoming tickets and resolve customer inquiries promptly and accurately.
Maintain customer accounts and update information as needed.
Follow established support processes and escalation protocols.
Ensure customer service inquiries are answered within agreed timelines.
Collaborate with other departments to resolve complex issues when necessary.
Document resolutions and maintain accurate records in the ticketing system.
Provide feedback on recurring issues to help improve processes.

Requirements

What you’ll need

No specific degree required; relevant experience in customer support, community support, or ticket-based environments preferred
1 - 3 years of experience in customer support or a similar role.
Excellent written and verbal English communication skills are required; proficiency in additional languages is a strong plus.
Strong problem-solving skills, with the ability to assess issues, identify root causes, and propose effective solutions.
Customer service orientation and attention to detail.
Ability to work with ticketing systems and support tools.
Time management and the ability to handle multiple inquiries efficiently.
Team collaboration and adaptability.

Benefits

Comp & perks

Equal opportunity employer

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention to DetailExcellent Communication SkillsAdaptability