Customer Support

• Communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings.
• Respond to client messages quickly and professionally.
• Send clear updates before clients have to chase us.
• Explain what happened, what we are doing, who is responsible, and when the next update will happen.
• Communicate delays, weather issues, scheduling changes, property concerns, and service updates.
• Make clients feel heard without overpromising nonsense we cannot deliver.
• Keep communication honest, calm, warm, and professional.
• Make us feel like the most organized landscaping company they have ever worked with.
• Own the communication loop until the item is completed.
• Ensure client asks and issues are handled promptly, aiming for resolution or meaningful advancement within 72 hours.
• Help track client requests, property issues, service updates, and internal follow-up.
• Record video updates and join virtual client meetings as needed.
• Facilitate communication between English-speaking clients and Spanish-speaking field team members.

Client Success, Customer Experience Lead

• You will communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings.
• You will be responsible for responding to client messages quickly and professionally.
• Sending clear updates before clients have to chase us.
• Communicating delays, weather issues, scheduling changes, property concerns, and service updates.
• Keeping communication honest, calm, warm, and professional.
• When a client reports an issue, you own the communication loop until the item is completed.
• You will help make sure the company has a clean system for tracking client requests, property issues, service updates, and internal follow-up.

Client Success Lead – Customer Experience

• Own the backend grant pipeline and keep funding activity moving without relying solely on founder bandwidth
• Sourcing and qualifying funding opportunities
• Maintaining a structured opportunity matrix
• Producing first drafts of LOIs and proposal responses
• Tracking deadlines and submissions across multiple applications simultaneously
• Achieve a more consistent and timely submission pipeline, reduced founder review time, and reusable draft libraries to keep grant activity scalable

Customer Support jobs in Dominican Republic

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Client Success, Customer Experience Lead

Client Success Lead – Customer Experience

Grant Workflow and Application Support Specialist