Client Success Lead – Customer Experience

ScaleSource

Client Success Lead responsible for ensuring superior client experience in a commercial landscaping business while communicating effectively with clients.

Posted 7/8/2026full-timeRemote • 🇩🇴 Dominican RepublicSenior💰 $1,250 - $1,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client communication skills through various channels, including email, phone, and video, while effectively managing client interactions and tracking requests using CRM systems. Exhibits fluency in English and Spanish, with a focus on providing clear updates and solutions in a professional manner.

Highest-signal resume keywords

Client CommunicationCRM ManagementBilingual CommunicationClient Success ManagementProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM SystemsProject Management ToolsSpreadsheet ProficiencyClient Interaction ManagementTask Tracking

Soft Skills

Strong Organization SkillsProfessional CommunicationIndependent OwnershipCalm DemeanorProblem Identification

Tools & Technologies

Help Desk SoftwareClient PortalsVideo Conferencing Tools

Industry Keywords

Customer ServiceClient SuccessAccount ManagementOperations CoordinationRemote Work Experience

About the role

Key responsibilities & impact

You will communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings.
You will be responsible for responding to client messages quickly and professionally.
Sending clear updates before clients have to chase us.
Communicating delays, weather issues, scheduling changes, property concerns, and service updates.
Keeping communication honest, calm, warm, and professional.
When a client reports an issue, you own the communication loop until the item is completed.
You will help make sure the company has a clean system for tracking client requests, property issues, service updates, and internal follow-up.

Requirements

What you’ll need

5+ years of customer service, client success, account management, operations coordination, executive assistant, or client-facing admin experience
3+ years working directly with U.S.-based clients or U.S.-based companies
2+ years working remotely in a role that required independent ownership and follow-up
Fluent written and spoken English at a professional, client-facing level
Fluent or highly advanced Spanish communication skills
Proven experience managing 50+ client/customer interactions, tickets, tasks, or follow-up items per week
Proven experience tracking issues through a CRM, help desk, project management tool, spreadsheet, or similar system
Ability to write clear client-facing updates with strong grammar, structure, and tone
Comfortable recording video updates with yourself on camera
Comfortable joining virtual client meetings
Comfortable making phone calls or voice calls when needed
Strong organization skills with a real personal system for tracking work
Strong ability to identify problems, recommend solutions, and follow through
Must be available during core U.S. business hours.

Benefits

Comp & perks

Bonus to be established after 90 day onboarding, bonus range of 8000 USD every 12 months