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Client Success, Customer Experience Lead
ScaleSourceClient Success Lead in commercial landscaping, facilitating communication and client experience. Managing project execution and follow-ups between clients and internal teams.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client communication skills, effectively managing client interactions and updates while ensuring timely resolutions. Proficient in both English and Spanish, with a focus on organization and problem-solving in a remote work environment.
Highest-signal resume keywords
Client CommunicationCRM ManagementBilingual CommunicationClient Success ManagementOrganization Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client ManagementCRM SystemsProject Management ToolsVideo CommunicationTask Tracking
Soft Skills
Strong OrganizationProblem IdentificationSolution RecommendationProfessional CommunicationClient Relationship Management
Industry Keywords
Customer ServiceClient SuccessAccount ManagementOperations CoordinationRemote Work
About the role
Key responsibilities & impact- Communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings.
- Respond to client messages quickly and professionally.
- Send clear updates before clients have to chase us.
- Explain what happened, what we are doing, who is responsible, and when the next update will happen.
- Communicate delays, weather issues, scheduling changes, property concerns, and service updates.
- Make clients feel heard without overpromising nonsense we cannot deliver.
- Keep communication honest, calm, warm, and professional.
- Make us feel like the most organized landscaping company they have ever worked with.
- Own the communication loop until the item is completed.
- Ensure client asks and issues are handled promptly, aiming for resolution or meaningful advancement within 72 hours.
- Help track client requests, property issues, service updates, and internal follow-up.
- Record video updates and join virtual client meetings as needed.
- Facilitate communication between English-speaking clients and Spanish-speaking field team members.
Requirements
What you’ll need- 5+ years of customer service, client success, account management, operations coordination, executive assistant, or client-facing admin experience
- 3+ years working directly with U.S.-based clients or U.S.-based companies
- 2+ years working remotely in a role that required independent ownership and follow-up
- Fluent written and spoken English at a professional, client-facing level
- Fluent or highly advanced Spanish communication skills
- Proven experience managing 50+ client/customer interactions, tickets, tasks, or follow-up items per week
- Proven experience tracking issues through a CRM, help desk, project management tool, spreadsheet, or similar system
- Ability to write clear client-facing updates with strong grammar, structure, and tone
- Comfortable recording video updates with yourself on camera
- Comfortable joining virtual client meetings
- Comfortable making phone calls or voice calls when needed
- Strong organization skills with a real personal system for tracking work
- Strong ability to identify problems, recommend solutions, and follow through
- Must be available during core U.S. business hours.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ScaleSource Website LinkedIn All Job Openings 11 - 50 employees 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
- HR Tech
- B2B ScaleSource is a remote staffing and hiring platform that connects U. S. employers with vetted international, timezone-aligned professionals for long-term roles. The company focuses on dedicated, reliable team members (not freelancers or temps), offering candidate sourcing, vetting, and payroll/administrative support to simplify hiring and reduce costs. ScaleSource positions itself as a B2B solution for businesses seeking scalable, remote talent and ongoing team growth. Client Success, Customer Experience Lead Job not on LinkedIn 🔥 1 hour ago 🇩🇴 Dominican Republic – Remote 💵 $1.3k - $1.5k / month ⏰ Full Time 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings.
- Respond to client messages quickly and professionally.
- Send clear updates before clients have to chase us.
- Explain what happened, what we are doing, who is responsible, and when the next update will happen.
- Communicate delays, weather issues, scheduling changes, property concerns, and service updates.
- Make clients feel heard without overpromising nonsense we cannot deliver.
- Keep communication honest, calm, warm, and professional.
- Make us feel like the most organized landscaping company they have ever worked with.
- Own the communication loop until the item is completed.
- Ensure client asks and issues are handled promptly, aiming for resolution or meaningful advancement within 72 hours.
- Help track client requests, property issues, service updates, and internal follow-up.
- Record video updates and join virtual client meetings as needed.
- Facilitate communication between English-speaking clients and Spanish-speaking field team members. 🎯 Requirements
- 5+ years of customer service, client success, account management, operations coordination, executive assistant, or client-facing admin experience
- 3+ years working directly with U.S.-based clients or U.S.-based companies
- 2+ years working remotely in a role that required independent ownership and follow-up
- Fluent written and spoken English at a professional, client-facing level
- Fluent or highly advanced Spanish communication skills
- Proven experience managing 50+ client/customer interactions, tickets, tasks, or follow-up items per week
- Proven experience tracking issues through a CRM, help desk, project management tool, spreadsheet, or similar system
- Ability to write clear client-facing updates with strong grammar, structure, and tone
- Comfortable recording video updates with yourself on camera
- Comfortable joining virtual client meetings
- Comfortable making phone calls or voice calls when needed
- Strong organization skills with a real personal system for tracking work
- Strong ability to identify problems, recommend solutions, and follow through
- Must be available during core U.S. business hours. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Bilingual Client Success, Spanish & English 🕒 July 8 The Credit Pros 51 - 200 💸 Finance 💳 Fintech 👥 B2C Website LinkedIn All Job Openings Bilingual Client Success Representative at The Credit Pros providing remote phone-based customer support. Handling inquiries, product issues, and billing questions in Spanish and English. 🇩🇴 Dominican Republic – Remote 💵 $5 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Grant Workflow and Application Support Specialist 🕒 June 22 Catena 1 - 10 👥 HR Tech 🏢 Enterprise 🎯 Recruiter Website LinkedIn All Job Openings Grant Workflow and Application Support Specialist managing backend grant operations for nonprofit initiatives. Maintaining opportunity matrices and ensuring timely submissions for funding applications. 🇩🇴 Dominican Republic – Remote 💵 $1.3k - $1.5k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Executive – German/English 🕒 March 23 LiveAboard.com 51 - 200 Website LinkedIn All Job Openings Customer Support Executive facilitating outstanding service for LiveAboard.com and assisting guests with their travel adventures. Remote position for customer support in the Americas. 🇩🇴 Dominican Republic – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Representante de Servicio al Cliente – Viajes 🕒 March 1 Prestige Travel Agency by Mich 1 - 10 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Customer Service Representative for travel agency assisting clients with travel experiences and inquiries. Ensuring high-quality service from booking to post-travel follow-up in a remote setup. 🇩🇴 Dominican Republic – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Travel Customer Service Representative 🕒 March 1 Prestige Travel Agency by Mich 1 - 10 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Travel Customer Service Representative for Prestige Travel Agency, assisting clients with travel bookings and inquiries. Providing exceptional customer service from booking to post-trip follow-up in a remote setting. 🇩🇴 Dominican Republic – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs