Customer Success Manager

• As our Customer Success Manager, you will be responsible for managing and ensuring the successful delivery of all sponsor-related deliverables throughout the lifecycle of a sponsorship.
• This role involves acting as the primary point of contact for sponsors, managing sponsor expectations, coordinating internal teams, and tracking the fulfilment of commitments to ensure sponsors receive the agreed-upon benefits and value.
• Coordinate with the sales, marketing and content teams to ensure a seamless handoff of new sponsorships and deliverables
• Provide sponsors with a detailed overview of the deliverables and timeline
• Set up and maintain a centralized tracker to monitor the progress of deliverables
• Act as the central point of communication between sponsors and internal teams, collect necessary information (e.g., logos, company profile, speaker info etc.,) from the sponsors within the timeline
• Work with the marketing and design team to ensure all sponsor branding and assets meet the agreed-upon brand guidelines of the sponsor and CSG standards
• Regularly update sponsors on the status of their deliverables, including any challenges or delays. Establish regular check-ins to discuss the progress or any adjustments
• Ensure that operational and logistical teams have the necessary information to execute on-site or online activities related to sponsorships
• Perform quality assurance checks on all deliverables to guarantee accuracy, consistency, and high standards
• Collaborate with internal teams to complete the post show report for sponsors, on the performance and effectiveness of sponsorship deliverables, such as engagement and brand visibility

Customer Success Manager – Freelance/Consultancy

• Execute and manage the Customer Success Program to maximize client satisfaction and retention.
• Proactively engage with existing clients to understand their needs, address concerns, and provide ongoing support.
• Conduct regular check-ins and business reviews with clients to ensure they are achieving their desired outcomes.
• Identify opportunities for upselling or cross-selling additional products and services.
• Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.
• Collaborate with and assist the sales team to identify opportunities, generate leads, and achieve revenue targets.
• Maintain accurate records of client interactions, sales activities, and progress in Dynamics 365 CRM.
• Prepare regular sales and KPI reports to track and measure progress against targets.

• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
• Engage with customers to understand how they work and ensure they are leveraging our solutions effectively.
• Understand the motivation, business drivers, strategic goals and desired business outcomes for his portfolio of large customers.
• Craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, adoption plans, timelines, communication.
• Work closely with Sales, Technical Support, Training and other Technical teams to ensure a best-in-class customer experience and take care of any customer issues.
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth through increased product adoption and increased usage.
• Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
• Drive the Customer Success playbook for High Touch Segment.
• Facilitate Executive Business Reviews with decision makers and our executive sponsor, where we celebrate shared successes, and make adjustments where necessary.

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Customer Success Manager – Freelance/Consultancy

Customer Success Manager

Customer Success Manager