Customer Success Manager

• Empathize with every aspect of the customer experience, putting customers need first.
• Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
• Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.
• Continually identify and develop new uses for WebEngage that drive adoption and that align to customer business needs and marketing goals.
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient.
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Be responsible for upselling and renewals, and increase the revenue per customer.
• Implement and optimize cross-channel retention campaigns for the customers.
• Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business.

Customer Success Manager, Arabic Speaker

• As our Customer Success Manager, you will be responsible for managing and ensuring the successful delivery of all sponsor-related deliverables throughout the lifecycle of a sponsorship.
• This role involves acting as the primary point of contact for sponsors, managing sponsor expectations, coordinating internal teams, and tracking the fulfilment of commitments to ensure sponsors receive the agreed-upon benefits and value.
• Coordinate with the sales, marketing and content teams to ensure a seamless handoff of new sponsorships and deliverables
• Provide sponsors with a detailed overview of the deliverables and timeline
• Set up and maintain a centralized tracker to monitor the progress of deliverables
• Act as the central point of communication between sponsors and internal teams, collect necessary information (e.g., logos, company profile, speaker info etc.,) from the sponsors within the timeline
• Work with the marketing and design team to ensure all sponsor branding and assets meet the agreed-upon brand guidelines of the sponsor and CSG standards
• Regularly update sponsors on the status of their deliverables, including any challenges or delays. Establish regular check-ins to discuss the progress or any adjustments
• Ensure that operational and logistical teams have the necessary information to execute on-site or online activities related to sponsorships
• Perform quality assurance checks on all deliverables to guarantee accuracy, consistency, and high standards
• Collaborate with internal teams to complete the post show report for sponsors, on the performance and effectiveness of sponsorship deliverables, such as engagement and brand visibility

Customer Success Manager – Freelance/Consultancy

• Execute and manage the Customer Success Program to maximize client satisfaction and retention.
• Proactively engage with existing clients to understand their needs, address concerns, and provide ongoing support.
• Conduct regular check-ins and business reviews with clients to ensure they are achieving their desired outcomes.
• Identify opportunities for upselling or cross-selling additional products and services.
• Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.
• Collaborate with and assist the sales team to identify opportunities, generate leads, and achieve revenue targets.
• Maintain accurate records of client interactions, sales activities, and progress in Dynamics 365 CRM.
• Prepare regular sales and KPI reports to track and measure progress against targets.

Customer Success Manager jobs in Saudi Arabia

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Customer Success Manager, Arabic Speaker

Customer Success Manager – Freelance/Consultancy

Customer Success Manager