Customer Success Manager

• Execute overall company and Customer Success strategy to deliver adoption, expansion, and retention.
• Drive adoption and retention efforts across your region, leveraging data-driven insights to optimize customer outcomes.
• Lead and coach a team of Customer Success professionals in achieving business goals including maintaining a high GRR, increasing NRR, and driving key KPIs.
• Serve as a customer-facing leader and foster senior and executive-level strategic relationships across your book of business.
• Measure and monitor your book of business progress against key performance indicators, reporting internally and to customer stakeholders.
• Build and execute Customer Success Plans to establish strategic goals and help customers achieve their business objectives.
• Collaborate with internal teams (Account Management, Professional Services, Education, SME) to identify opportunities for further adoption of our solutions.
• Advocate for customer needs across departments and manage resolutions for escalated concerns.
• Demonstrate a commercial mindset to drive strategic alignment and tactical execution.

Manager, Customer Success – Central Region

• Provide clinical and industry expertise to Client Success Team and their clients on a day-to-day basis
• Compile, develop, and deliver clinical and analytical content for virtual and on-site client presentations
• Collaborate with Client Success Managers to continuously develop clinical strategies and opportunities
• Support marketing clinical content generation such as webinars and blog posts
• Provide clinical support for quality control to other business units
• Act as a voting member for the P&T Committee

Clinical Pharmacist – Client Success

• Provide clinical and industry expertise to Client Success Team (Employer, Consultant/Broker, Public Sector, Health Plan) and their clients on a day-to-day basis
• Compile, develop, and deliver clinical and analytical content for virtual and on-site client presentations
• Collaborate with Client Success Managers to continuously develop clinical strategies and drive value with current clients
• Support marketing clinical content generation such as webinars, blog posts, clinical content updates
• Provide clinical support for quality control to other business units
• Act as a voting member for the P&T Committee

• Own the full customer lifecycle for a focused portfolio of global, strategic accounts
• Embed as a trusted advisor across decentralized buying centers
• Act as the “quarterback” for a global virtual account team
• Design and scale AI-powered customer programs
• Drive adoption and consumption growth
• Own expansion and upsell motions directly on retention-focused accounts
• Lead strategic success planning, QBRs, and EBRs
• Guide high-stakes consolidation and “build vs. buy” evaluations
• Navigate complex commercial and governance realities
• Build compelling demonstrations, executive presentations, and business value documents
• Serve as the vital link between customers and Branch

Strategic Customer Success Manager – MarTech / AdTech

• Drive an exceptional operational experience for clients
• Identify learner escalation trends and surface feedback
• Collaborate cross-functionally with internal teams
• Provide learner escalation support for clinical programming
• Analyze client and learner feedback for trends

Senior Client Success Specialist

• Cultivate a broad understanding of CommandLink’s products, technology, software, and game-changing support methodology.
• Leverage powerful proprietary software tools for maintaining regular communication with a defined list of customers, keeping ahead of their technology initiatives, and positioning CommandLink to grow our partnership with our primarily mid-market and enterprise customer base.
• Gain the trust of your assigned customers, be a trusted point of contact for questions and action items, and act quickly and communicate effectively when a customer has a positive experience with CommandLink across their life cycle.
• Implement strategic initiatives created in cooperation with CommandLink leadership that will identify opportunities for product cross-selling and work with the various additional resources through a sales cycle and to ultimately winning additional business.
• Manage the proprietary CommandLink software tools including CRM, quote tool, sales play automation tool, and KPI dashboards to ensure metrics are achieved.
• Have a positive impact on the company culture, which CommandLink is very focused on maintaining as we rapidly grow into a U.S. leader for enterprise network, communications, and software solutions.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Customer Success Manager jobs in Kansas

See all jobs on JobTailor

Manager, Customer Success – Central Region

Clinical Pharmacist – Client Success

Clinical Pharmacist – Client Success

Strategic Customer Success Manager – MarTech / AdTech

Senior Client Success Specialist

Customer Success Manager