Customer Success Manager

• Build and maintain strong, long-term relationships with a portfolio of buy side customers.
• Act as the main point of contact throughout the customer lifecycle from onboarding to renewal.
• Drive product adoption, ensuring customers achieve their desired outcomes with Mercell solutions.
• Proactively identify opportunities to enhance customer value, including risk mitigation and growth pathways.
• Collaborate with Sales, Product, Support, and other teams to ensure seamless customer experience and continuous improvement.
• Represent the Voice of the Customer internally, providing insights that influence product and service enhancements.

Customer Success Manager – Buy Side

• Discover customer business and technical processes/workflows/requirements to build "trusted advisor" relationship and support customers in their digital transformation journey
• Develop processes and workflows which allow organisations to adopt and unlock value in Autodesk Construction Cloud
• Align with best practices for digital transformation change management, empowering customers to implement process and workflow changes
• Partner with Customer Success Managers to implement deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered
• Influence Product Roadmap through demonstrating business impact and working closely with relevant parties to prioritise requirements
• Maintain comprehensive industry technologies, trends and challenges to provide insight and guidance required to position the value of ACC
• Expert in all possibilities (and limitations) of Autodesk Construction Cloud Platform (Forma), being comfortable to challenge customers' status quo and demonstrate value through technical analysis and demos
• Share with team any best practices, competitive information, innovation, success stories and lessons learnt
• Use social media networks and public forums to build personal and Autodesk brand to establish credibility and promote solutions

Technical Success Manager – Nordics

• Respond to and handle customer inquiries regarding billing, price adjustments, and account information.
• Distribute and follow up on internal cases for quick resolution of customer problems.
• Maintain customer data in our CRM system and Case system and use tools to improve workflows.
• Build good customer relationships and work proactively to solve their needs.
• Support the Customer Success team in various projects and tasks.

Customer Success Assistant, Student

• Ensure good user adoption and customer engagement.
• Strengthen relationships with customers through your functional expertise.
• Identify and pursue growth opportunities.
• Actively promote upselling and cross-selling opportunities.
• Generate sales leads through active referrals.
• Collaborate with colleagues in Sales and Implementation to ensure a high-quality handover.
• Follow up on renewals and manage yearly price adjustments.

Customer Success Manager, French Speaker

• Kommercielt ansvar for at opbygge og styrke pipeline af projekter inden for CE
• Bygge bro mellem forretning og teknologi
• Samarbejd med salgsorganisationen for at øge den interne positionering af CE
• Projekt- og leveranceansvar fra analyse til implementering
• Arbejde tæt sammen med udviklere og konsulenter for at sikre fælles ensretning og eksekvering.

Commercial Advisor – Customer Engagement

• Drive product adoption and demonstrate value to clients
• Manage the client journey from partnership to renewal
• Collaborate with internal and external stakeholders to enhance client satisfaction
• Work with the Customer Success team to meet and exceed client expectations

Customer Success Manager jobs in Denmark

See all jobs on JobTailor

Customer Success Manager – Buy Side

Technical Success Manager – Nordics

Customer Success Assistant, Student

Customer Success Manager, French Speaker

Commercial Advisor – Customer Engagement

Swedish-Speaking Customer Success Manager