Customer Success Manager

• Kommercielt ansvar for at opbygge og styrke pipeline af projekter inden for CE
• Bygge bro mellem forretning og teknologi
• Samarbejd med salgsorganisationen for at øge den interne positionering af CE
• Projekt- og leveranceansvar fra analyse til implementering
• Arbejde tæt sammen med udviklere og konsulenter for at sikre fælles ensretning og eksekvering.

Commercial Advisor – Customer Engagement

• Drive product adoption and demonstrate value to clients
• Manage the client journey from partnership to renewal
• Collaborate with internal and external stakeholders to enhance client satisfaction
• Work with the Customer Success team to meet and exceed client expectations

Swedish-Speaking Customer Success Manager

• Take strategic ownership of how PV obligations are defined, interpreted and applied
• Guide the business through complex regulatory landscapes
• Establish, maintain and optimize PV processes related to digital health initiatives
• Act as the primary subject matter expert for stakeholders
• Negotiate and maintain PV Agreements for digital engagement programmes
• Provide expert interpretation on PV and DV regulatory requirements

Principal Pharmacovigilance Specialist – Customer Engagement Activities

• Run strategic customer meetings like Steerco, QBRs and business performance reviews, virtually and on-site.
• Own and grow customer relationships, engaging both technical and senior commercial stakeholders.
• Drive adoption and ensure customers achieve the full impact of the solution to showcase measurable business value.
• Collaborate internally with Product, Tech, and Data teams to ensure customer needs are met.
• Track adoption and performance metrics, proactively addressing gaps.
• Identify upsell opportunities and work with Sales to expand relationships.
• Deliver training sessions and enablement workshops tailored to operational and technical users.
• Bring customer feedback to product teams to help evolve our solutions.
• Work as part of a global CSM team and report to the Regional Leads for Customer Success.

• Define and execute the global Customer Success vision
• Build scalable frameworks and establish OKRs
• Lead and develop a high-performing global Customer Success organization
• Act as an executive sponsor for key strategic accounts
• Drive collaboration between Customer Success and Sales

Vice President, Global Customer Success

• Full ownership of a portfolio of public sector and enterprise customers
• Driving adoption, engagement, and long-term success across your accounts
• Building strong relationships with stakeholders - from IT teams to C-level executives
• Identifying and executing on upsell and expansion opportunities
• Leading Quarterly Business Reviews (QBRs) and strategic account planning
• Monitoring account health, mitigating churn risk, and improving retention
• Collaborating with Sales, Product, and Support to deliver customer value
• Delivering accurate forecasting and quota attainment

See all jobs on JobTailor

Commercial Advisor – Customer Engagement

Swedish-Speaking Customer Success Manager

Principal Pharmacovigilance Specialist – Customer Engagement Activities

Customer Success Manager

Vice President, Global Customer Success

Customer Success Manager